Trust me when you read this - use anyone but Merritts for your house sale/purchase. We’re so mentally exhausted from the experience that we can’t even bring ourselves to write a full review. In summary -
- Zero proactive communication: we didn’t hear from our solicitor for the first two weeks, and after that it took on average 3 emails before we got a reply. Many of our questions were unanswered.
- Professionalism: everyone at Merritts that we dealt with, seemed like they couldn’t get rid of you quickly enough. Replies bordered on rude, and despite multiple promises to have a call back from our solicitor ‘as a matter of urgency’, she claimed to have never been advised this.
- Had to do alot of the work ourselves to keep the process moving, including taking it upon ourselves to get our searches returned early, despite being told this wouldn’t be possible. This was made more difficult by the fact that we were given the wrong company name to chase.
Strongly advise looking for alternatives. Please read the other reviews of Merritts before considering using them.