Njp Solicitors Limited

Thank you for your kind review. It was a pleasure to meet you, advise you and alleviate all your concerns.

Describing this as the “worst experience of your life” is, respectfully, an extreme and unfair characterisation. We fulfilled everything agreed under the fixed-fee service, achieved your desired legal outcome, and responded to your queries appropriately. While we understand that some aspects of the process may have felt unclear to you, this could have been resolved through earlier communication. If there was something you didn't understand, you never once raised this with us. Following our conversation today, it's now clear that there has been a misunderstanding. You instructed us on a fixed-fee basis for your divorce, and we are pleased to confirm that we fulfilled everything included in that service and successfully achieved your desired outcome — the Final Order of divorce. There were no hidden fees at any point, nor were you asked to pay anything further. The reference in our client care letter to additional charges simply explains that any services outside the fixed-fee scope — should a client choose to instruct us for them — would be charged separately. This is standard and transparent practice. We take pride in making legal processes clear and easy to understand, and we are known for explaining matters in plain English. In this instance, it appears a difficulty may have arisen from a language barrier. We can appreciate that if English isn’t your first language, then this adds a layer of complexity to the overall understanding of the process. Finally, we want to reassure you that we did not lie regarding the Final Order. Courts now issue these electronically as sealed documents; they are no longer physically signed or posted out. We provided you with the official, sealed version, which is the only format the court now produces. The issue here seems to be an expectation of a signed version, which, unfortunately, is not something the court routinely provides.

Thank you so much for your feedback Natalie