Gorvins Residential Llp

Eleanor has kept me up to date with the process of my new home purchase and and kept it stress free thank you for everything regards Emma

This review is for a different branch.

I wouldn't give them 1 star but had to. They say they haven't had responses from the sellers solicitors, when I have seen proof they have, plus my case handler verbally told me she had a response, the days later said she hadn't, this made her appear dishonest, but when questioned further her response was borderline rude. She is always unavailable when I contact her, she doesn't respond to emails for days. I have tried to make a formal written complaint and they haven't even acknowledged or responded to that. shocking service for something I am paying thousands for.

This review is for a different branch.

A massive thank you to our case handler Elijah Bailey. He was absolutely brilliant throughout our house buying process. He would always answer the phone or our in app messages and always chase up things as we would request. Would definitely be using Gorvins again in the future and hopefully Elijah!

This review is for a different branch.

Our experience with this solicitor was deeply disappointing. Communication was consistently poor — our questions about the buying process were frequently ignored, and we had to chase multiple times just to get basic responses. It seemed there was never time to reply to genuine queries, yet if we expressed any frustration or were perceived as being impolite (understandably due to the stress), we would get an immediate response — not to resolve the issue, but to reprimand us for our “bad manners.”

There was a complete lack of empathy or understanding for the pressure we were under, and instead of staying professional, the solicitor often took things personally and reacted defensively. Mistakes were made without any acknowledgment or apology, and we felt unfairly judged throughout the process.

Overall, the service was far below the standard expected from a legal professional. We would not recommend this solicitor to anyone seeking competent, respectful, and reliable support during such an important transaction.

This review is for a different branch.

If I could give this company less than 1 star, I would. I don’t think I have ever left a negative review in my life but this is possibly the worst service I have ever received. Countless errors, delays and lack of communication throughout buying my property last year and I continue to have on- going issues with sudden ‘additional incurred fees’ almost 8 months after completion. Worse than this though is the disgusting and disrespectful attitude displayed by so many of the staff. I have raised a complaint with the Legal Ombudsman regarding this, but please DO NOT USE these solicitors

This review is for a different branch.

I used Gorvins Residential LLP for my personal transactions before as well as recommended them to our clients (myself being a mortgage advisor).

However, their handling of the latest case for our clients was appalling and nothing short of negligence.

Gorvins requested and received mortgage funds on 27 March for the completion set on 28 March. Unfortunately, Vendor passed away on 27 march meaning that no completion could take place until beneficiaries of the estate obtain grant of probate which usually takes 1-3 months.

Our client was ready to wait, but to their shock they soon discovered that Lender took mortgage payment from their bank account (while there was no mortgage completed). On investigation it became apparent that Gorvins did not return mortgage funds back to the bank - they just kept £170k and did not even notice that something was wrong!

To make things worse, Gorvins only acted on this issue when we contacted them (15 days after the failed completion date) and notified that they should send money back to the Lender and also notify them that no completion took place. Until then, Gorvins were doing nothing. We can only assume that their controls failed and they were none the wiser that they have extra £170k sitting in their bank for which our client is being charged interest.

This has caused our clients (first time buyers) significant distress as well as they were deprived the use of funds until Nationwide issued a refund.

Gorving clearly failed their duty of care towards our client. However, they were far from ready to admit their mistakes. 6. When I was instructed by the client to find out what has caused the above issues, I tried directing this query to Beth Schofield who bluntly refused to answer the question of why this has happened. This raises a question of trust and what else might have been missed on this case.

Also, during two phone calls with Beth she was rude & arrogant. As well as interrupted me and did not allow to speak. She shouted at me and terminated calls twice.

Such attitude and attempts to cover up their errors are unacceptable.

This review is for a different branch.

If I could give a negative rating, I would. This firm has provided the worst customer service I have ever experienced. My conveyancing matter remained unresolved for months, with no updates unless I chased them. Each time I reached out, I was met with excuses—either the person handling my case was on leave or unavailable.

This review is for a different branch.

Amara is a asset to the company, With her knowledge, approach and over all experience she gave us.