01394 242805
Smith and Co Solicitors are on hand to offer local legal services and are proud to be part of the community in Ipswich and Felixstowe. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you. Read more...
Smith & Co Solicitors
have 1 other location
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Smith & Co Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Smith & Co Solicitors. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Smith & Co Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Smith & Co Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
ReviewSolicitors uses our community data to show you how many clients used Smith & Co Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Smith & Co Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Jacky
Collected on:
We used Smith & Co Solicitors on recommendation and we are so glad we did. Natasha & Kitty who dealt with our sale were extremely efficient and always available to speak to if needed.
Very good solicitors who we would highly recommend.
Was this review helpful?
Matter Type:
Purchase and Sale
Linda
Collected on:
Good communication and dealt with any issues accordingly. Very pleased with the support I was given.
A representative from Smith & Co Solicitors responded to this review on 25 June, 2025:
Thank you so much for your 5 star review! Natasha is a very experienced property professional who aims to deliver a personal service to each of her clients. Your review is very much appreciated and we hope we can help you with any future legal needs.
Was this review helpful?
Matter Type:
Landlord and Tenant
Julie
Collected on:
From the first contact with Keith Holland we had exceptional service on what was a complicated, stressful, upsetting tenancy matter. Excellent contact and extremely patient and his knowledge is fantastic, extremely patient through a very tough stressful time. Thank you Keith (and Amber)
A representative from Smith & Co Solicitors responded to this review on 29 May, 2025:
We really appreciate the 5 star review of Keith and Amber who are dedicated to positive outcomes for their clients. Thank you for taking the time to let them know how satisfied you were by the outcome - your review means a lot to them and the whole team at Smith & Co. Please get back in touch if we can help you in any way in the future.
Was this review helpful?
Matter Type:
Purchase and Sale
Ali
Collected on:
We chose Natasha and her team at Smith & Co, Felixstowe branch to handle both the sale and purchase of our properties. We made this choice based on positive reviews online, a competitive quote, and a quick initial response to our first enquiry. We were NOT disappointed! Natasha displayed total professionalism, keeping us up to date throughout, with what was quite a long and difficult chain. It was nice to be able to pop in and see her at the Felixstowe branch.
A representative from Smith & Co Solicitors responded to this review on 27 March, 2025:
Natasha and the team at Smith & Co are so grateful for your glowing review - thank you! Our Felixstowe branch is very popular with our clients - it's always reassuring to be able to pop in and speak to the person who is handling your transactions. Each member of our conveyancing team spends time at the branch every week and they enjoy having the opportunity to get to know their clients. We wish you many happy years in your new home.
Was this review helpful?
Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Wills
Glyn Jones
Collected on:
My wife and I attended an interview with Rachel Brinkley, Smith & Co Solicitors, to write new Wills. Rachel is very knowledgeable and professional and took us through the various steps. These steps were explained very well. We were given plenty of time to ask questions and seek clarification. Altogether it was a good experience and I would not hesitate to recommend Rachel for this service.
A representative from Smith & Co Solicitors responded to this review on 05 March, 2025:
We really appreciate your 5 star review and we're pleased to hear that you would recommend Rachel to anyone looking for a Will. She prides herself on excellent communication and legal knowledge and has an empathetic approach to helping her clients find the right solution for their own circumstances. It's great to hear you are so satisfied with the service you received. Thank you!
Was this review helpful?
Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Wills
Michael Walker
Collected on:
All of my dealings with Smith & Co Solicitors was an excellent experience. I would recommend this company to anybody else.
A representative from Smith & Co Solicitors responded to this review on 15 January, 2025:
We are very grateful for such a glowing review - thank you. Your recommendation is very important to Vicky and her team, who work hard to make sure each client is treated with care, respect and excellent service. We look forward to helping you again in the future.
Was this review helpful?
Matter Type:
Purchase and Sale
Juliet
Collected on:
Natasha Price provided the most efficient, professional and reassuring service. Natasha is very experienced and provided me with good advice and support throughout the whole process of buying my property. I would highly recommend Natasha and Smith & Co.
A representative from Smith & Co Solicitors responded to this review on 20 November, 2024:
We really appreciate your 5 star review for Natasha. As Head of Residential Property at Smith & Co, she brings years of experience to her clients, who she guides through the process calmly and efficiently. Your positive feedback is so good to hear and we're very glad you felt you were in such excellent hands. We wish you many happy years with your new property.
Was this review helpful?
Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Wills
Margaret Bale
Collected on:
Although my contact with Annabelle was brief and I never met her in person, she was pleasant, helpful and friendly in telephone conversations. She arranged appointments promptly and answered any questions rightaway.
A representative from Smith & Co Solicitors responded to this review on 23 October, 2024:
We appreciate your comments so much and have shared these with our entire team. Annabelle is a fantastic member of our Private Client department and her organisation skills are much valued. It means a lot to us all that you have taken the time to let us know how happy you've been with the service you've experienced. Thank you!
Was this review helpful?
Matter Type:
Residential Conveyancing
Walter
Collected on:
My wife and I are thrilled with the service we received from Natasha.
We have previous experience of buying and selling property, but we have never experienced the high quality service provided by Natasha, who progressed our house purchase at a lightning fast pace!
Natasha made the process run smoothly. She was always attentive, always responding quickly to queries and proactively providing us with regular up-to-the-minute updates on progress.
Natasha was also always proactively engaging with the vendor's solicitors when required.
We will be returning clients for any services required in the future.
A representative from Smith & Co Solicitors responded to this review on 27 March, 2024:
Thank you Walter for such a glowing review! As Head of Residential property, Natasha has years of experience and her level of client care is excellent. We're really happy to hear how thrilled you are with how smoothly your house purchase progressed and we really appreciate you taking the time to give us your feedback. We look forward to helping you in the future.
Was this review helpful?
Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Residential Conveyancing
Julia Easton
Collected on:
My family and I have moved many times over the years and to be honest one of the most stressful parts has always been dealing with solicitors, their lack of accountability, poor communication, not meeting deadlines etc etc.
I can say without question that this last journey of house moving has been so different. Claire had been exceptional with communication, proactive in chasing other parties, continued support and guidance throughout the sale of my parents home. She has gone above and beyond to ensure our sale has been as stress free as possible and it has been appreciated beyond words.
There aren’t many recommendations I make in life but in this instance I would 100% recommend Smith & Co to anyone wanting a first class service. Thank you to the team and especially to Claire for getting us through the sale.
Was this review helpful?
Invokehazza
Collected on:
Realised I hadn't written a review from 2022 but while going through paperwork decided to write this and given that I have all the emails, it's quite easy to keep the facts correct.
Two stars simply for getting the job done.
Was recommended by Marks&Mann to use Smith&Co. Explained to Marks&Mann what kind of survey I wanted and this was relayed in October 2021. I found much later that mine was more basic and that through a phone call they couldn't do anything because the more basic one had already been done. First disappointment.
I had a help to buy savings account which I closed and sent the statement to Jenny with other paperwork on the 15th of March. On the 25th of March, Jenny requested the statement claiming I hadn't sent it. Upon realising that I HAD sent it, I was never apologised to once. I was paying you guys, what harm does good communication do?
This is only one example of several communication issues throughout.
I kept having the estate agents chasing me because the sellers solicitors were pushing for paperwork from myself. I had always promptly submitted my paperwork within 48 hours of request so when I was hearing a few days later that they were waiting for that same piece of paperwork, I found it quite appalling.
After everything had finished and I had the keys to the property, I checked things over with the (cheaper than asked for) survey I had done and one of the things they ticked was that the loft had insulation which it definitely did not. I explained this to Jenny and she said she'd get back to me and that also never happened.
After typing this, I'm wondering if two stars was too fair because I'd certainly never use Smith&Co again and I'd never recommend them to anyone.
Was this review helpful?
Jason
Collected on:
We have used Smith & Co twice for our house sale and purchase. During our last move our solicitor Rebecca was professional, polite and very helpful throughout the process. My wife and I would recommend Smith & Co
Was this review helpful?
Matter Type:
Purchase and Sale
Tracy
Collected on:
Could not be more happy with the service! First-time buyer with LISA plus funds from outside of the UK but Rebecca provided super clear instructions, extremely speedy and organised with her work and just made the whole process so much easier. Would definitely recommend Smith & Co Solicitors and especially Rebecca!
Was this review helpful?
Robbie
Collected on:
Awful service. Called to give them some business as my HTB loan is ending and I need a conveyancer. Ended up being hung up on.
And before you reply and claim I'm not a client like you have with every other 1 star review... I was 5 years ago when I bought my flat! And you were awful then as well!
Was this review helpful?
Matter Type:
Purchase and Sale
E
Collected on:
Had a really good experience at Smith & Co with my house purchase. Alexandra and the team were amazing with communication, keeping us updated, and reassuring us when needed. Super friendly and helpful team! Thanks so much!
A representative from Smith & Co Solicitors responded to this review on 02 August, 2024:
Thank you for taking the time to share your feedback as this is greatly appreciated by Alex and her team. All the best in your new home.
Was this review helpful?
Matter Type:
Purchase and Sale
Georgie Suttie
Collected on:
Straightforward, efficient service and friendly, helpful staff. My purchase went through smoothly and quickly which is all you can ask for as a buyer! Thank you to Jenny and her team.
Was this review helpful?
Dionne Bond
Collected on:
very helpful and knowledgeable
Was this review helpful?
Carolyn Wood
Collected on:
Everyone I have ever dealt with at this firm has been brilliant! They have a really positive attitude and are very customer focused. I would definitely use again and will recommend to family and friends.
Was this review helpful?
Matter Type:
Divorce
Susan Adams
Collected on:
I would recommend Smith and Co to all my family and friends. Both Keith and Tom have been so professional and Keith’s experience in family law is second to none. He made the whole experience easy, I am so pleased I was recommend to use this lawyers firm
Thank you Sue
Was this review helpful?
Matter Type:
Purchase and Sale
Robert Dickerson
Collected on:
Jenny Dawson handled our house sale and purchase and from start to finish really helped to make it go quickly and easily. We sailed through the process and were in our new home in no time at all. The team Jenny works with are also very helpful and professional and everyone was always contactable and very responsive. Made a stressful process a lot less stressful! Thank you
Was this review helpful?
Matter Type:
Residential Conveyancing
Philip
Collected on:
Everything very efficiently dealt with in a professional and friendly way. Many thanks, Philip and Ann Young
Was this review helpful?
Matter Type:
Residential Conveyancing
Dean
Collected on:
We had a really positive experience of buying and selling with the support of Jo Perrins and would highly recommend her.
Was this review helpful?
Matter Type:
Residential Conveyancing
Georgina
Collected on:
Quick process and moving . Amber was extremely quick
A representative from Smith & Co Solicitors responded to this review on 08 February, 2022:
Dear Georgina, thank you for such a great review - moving house can sometimes take quite a while so it's always good to have a conveyancer like Amber working for you. She really is very efficient and knowledgeable!
Was this review helpful?
Matter Type:
Residential Conveyancing
Paris
Collected on:
Poor communication. Did not use the app at all. Sold on use of the app, but it was not actually used.
Was this review helpful?
Matter Type:
Residential Conveyancing
J Scorer
Collected on:
First class service . Jo is excellent and kept me informed every step of the way!
Can’t recommend enough!
Was this review helpful?
We are in the centre of Felixstowe, located near the junction with Hamilton Road and Orwell Road. The nearest car parks are Highfield Road Car Park and Ranelagh Road Car Park. Costs start from £1.50 for 2 hours parking.
