Smith & Co Solicitors

01394 242805

Smith and Co Solicitors are on hand to offer local legal services and are proud to be part of the community in Ipswich and Felixstowe. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you. Read more...

Address
26 Hamilton Road
Felixstowe
Suffolk
IP11 7AN
01394 242805
www.smithandcosolicitors.co.uk

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Accreditations

Other locations

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Available lawyers at Smith & Co Solicitors

Victoria Hosking

Keith Holland

Amber Rainford

Pauline Hodgson

Natasha Price

Alexandra Wolff-Evans

5.0 out of 5

(11)

Specialist Conveyancing Paralegal

Rachel Brinkley

5.0 out of 5

(10)

Private Client Executive

Frances Buxton

Jade Shelton

Lily Bone

Graduate Solicitor Apprentice

Annabelle Hayward

Kitty Paul

Graduate Solicitor Apprentice

How Smith & Co Solicitors Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Smith & Co Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Smith & Co Solicitors. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 3%

Overpriced 0%

About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 96%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Smith & Co Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Smith & Co Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%

No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 4

123rd / 4527

Company & Commercial

3rd / 7

284th / 4303

Housing & Property

1st / 7

104th / 4220

Family Law

1st / 5

231st / 3827

Wills, Trusts & Probate

1st / 7

106th / 3472

Commercial Property

1st / 7

202nd / 3278

Employment

3rd / 6

323rd / 3068

Personal Injury

1st / 3

198th / 2351

Money & Tax

2nd / 6

169th / 1834

Agriculture

1st / 2

147th / 610

Construction

1st / 2

79th / 579

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

432
Very Good

32
Average

2
Poor

3
Awful

5

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Matter Type:

Landlord and Tenant

Julie

May 21, 2025

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Excellent service on a complicated matter

From the first contact with Keith Holland we had exceptional service on what was a complicated, stressful, upsetting tenancy matter. Excellent contact and extremely patient and his knowledge is fantastic, extremely patient through a very tough stressful time. Thank you Keith (and Amber)

Lawyers named in this review:
Keith Holland Amber Rainford

Keith Holland

Amber Rainford

A representative from Smith & Co Solicitors responded to this review on 29 May, 2025:

We really appreciate the 5 star review of Keith and Amber who are dedicated to positive outcomes for their clients. Thank you for taking the time to let them know how satisfied you were by the outcome - your review means a lot to them and the whole team at Smith & Co. Please get back in touch if we can help you in any way in the future.

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Housing & Property

Matter Type:

Purchase and Sale

Ali

March 15, 2025

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Sale and purchase.

We chose Natasha and her team at Smith & Co, Felixstowe branch to handle both the sale and purchase of our properties. We made this choice based on positive reviews online, a competitive quote, and a quick initial response to our first enquiry. We were NOT disappointed! Natasha displayed total professionalism, keeping us up to date throughout, with what was quite a long and difficult chain. It was nice to be able to pop in and see her at the Felixstowe branch.

Lawyer named in this review:
Natasha Price

Natasha Price

A representative from Smith & Co Solicitors responded to this review on 27 March, 2025:

Natasha and the team at Smith & Co are so grateful for your glowing review - thank you! Our Felixstowe branch is very popular with our clients - it's always reassuring to be able to pop in and speak to the person who is handling your transactions. Each member of our conveyancing team spends time at the branch every week and they enjoy having the opportunity to get to know their clients. We wish you many happy years in your new home.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Glyn Jones

February 24, 2025

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Writing New Wills

My wife and I attended an interview with Rachel Brinkley, Smith & Co Solicitors, to write new Wills. Rachel is very knowledgeable and professional and took us through the various steps. These steps were explained very well. We were given plenty of time to ask questions and seek clarification. Altogether it was a good experience and I would not hesitate to recommend Rachel for this service.

Lawyer named in this review:
Rachel Brinkley

Rachel Brinkley

A representative from Smith & Co Solicitors responded to this review on 05 March, 2025:

We really appreciate your 5 star review and we're pleased to hear that you would recommend Rachel to anyone looking for a Will. She prides herself on excellent communication and legal knowledge and has an empathetic approach to helping her clients find the right solution for their own circumstances. It's great to hear you are so satisfied with the service you received. Thank you!

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Michael Walker

January 08, 2025

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Creating a new Will

All of my dealings with Smith & Co Solicitors was an excellent experience. I would recommend this company to anybody else.

Lawyer named in this review:
Victoria Hosking

Victoria Hosking

A representative from Smith & Co Solicitors responded to this review on 15 January, 2025:

We are very grateful for such a glowing review - thank you. Your recommendation is very important to Vicky and her team, who work hard to make sure each client is treated with care, respect and excellent service. We look forward to helping you again in the future.

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Housing & Property

Matter Type:

Purchase and Sale

Juliet

November 18, 2024

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Excellent Solicitor

Natasha Price provided the most efficient, professional and reassuring service. Natasha is very experienced and provided me with good advice and support throughout the whole process of buying my property. I would highly recommend Natasha and Smith & Co.

Lawyer named in this review:
Natasha Price

Natasha Price

A representative from Smith & Co Solicitors responded to this review on 20 November, 2024:

We really appreciate your 5 star review for Natasha. As Head of Residential Property at Smith & Co, she brings years of experience to her clients, who she guides through the process calmly and efficiently. Your positive feedback is so good to hear and we're very glad you felt you were in such excellent hands. We wish you many happy years with your new property.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Margaret Bale

October 18, 2024

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Excellent service

Although my contact with Annabelle was brief and I never met her in person, she was pleasant, helpful and friendly in telephone conversations. She arranged appointments promptly and answered any questions rightaway.

Lawyer named in this review:
Annabelle Hayward

Annabelle Hayward

A representative from Smith & Co Solicitors responded to this review on 23 October, 2024:

We appreciate your comments so much and have shared these with our entire team. Annabelle is a fantastic member of our Private Client department and her organisation skills are much valued. It means a lot to us all that you have taken the time to let us know how happy you've been with the service you've experienced. Thank you!

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Housing & Property

Matter Type:

Residential Conveyancing

Walter

March 21, 2024

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Thank you, Natasha

My wife and I are thrilled with the service we received from Natasha.

We have previous experience of buying and selling property, but we have never experienced the high quality service provided by Natasha, who progressed our house purchase at a lightning fast pace!

Natasha made the process run smoothly. She was always attentive, always responding quickly to queries and proactively providing us with regular up-to-the-minute updates on progress.

Natasha was also always proactively engaging with the vendor's solicitors when required.

We will be returning clients for any services required in the future.

Lawyer named in this review:
Natasha Price

Natasha Price

A representative from Smith & Co Solicitors responded to this review on 27 March, 2024:

Thank you Walter for such a glowing review! As Head of Residential property, Natasha has years of experience and her level of client care is excellent. We're really happy to hear how thrilled you are with how smoothly your house purchase progressed and we really appreciate you taking the time to give us your feedback. We look forward to helping you in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Julia Easton

December 05, 2023

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When you find a good one they are stuck with you for life!

My family and I have moved many times over the years and to be honest one of the most stressful parts has always been dealing with solicitors, their lack of accountability, poor communication, not meeting deadlines etc etc.
I can say without question that this last journey of house moving has been so different. Claire had been exceptional with communication, proactive in chasing other parties, continued support and guidance throughout the sale of my parents home. She has gone above and beyond to ensure our sale has been as stress free as possible and it has been appreciated beyond words.
There aren’t many recommendations I make in life but in this instance I would 100% recommend Smith & Co to anyone wanting a first class service. Thank you to the team and especially to Claire for getting us through the sale.

A representative from Smith & Co Solicitors responded to this review on 07 December, 2023:

We really appreciate you taking the time to leave such a glowing review. Claire is a much valued member of our team and we are very proud of the excellent client service she delivers. It's really good to hear that your Smith & Co experience was so positive and we hope to help you with any future legal needs you may have.

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Paul

October 31, 2023

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Good personal service

Very helpful and on the ball from start to finish. Easily contactable, which is becoming increasingly rare these days. Highly recommmended .

A representative from Smith & Co Solicitors responded to this review on 15 November, 2023:

Thank you for the great review Paul. We always give the direct contact details for each of our solicitors as we know how important it is to be able to reach out and speak to the person who is handling your matter. It's good to know this approach is appreciated.

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Housing & Property

Matter Type:

Purchase and Sale

Jacquie

July 05, 2023

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Sale of house in felixstowe

I used Smith and Co solicitors in Felixstowe and was pleased that I did. Both Claire and Jenny were very helpful, approachable and easy to communicate with. They answered my questions promptly and I would have no hesitation in recommending them to others. I found being able to go into the office to deliver documents and on occasions speaking directly to Jenny and Claire made the whole process fell more relaxed. Claire in particular gave me confidence that my sale would happen at a time when I struggled to believe we would ever exchange contracts.

A representative from Smith & Co Solicitors responded to this review on 06 July, 2023:

Thank you for your very positive review! Claire is a much valued member of our property team and prides herself on delivering excellent client care. We opened our Felixstowe office in 2022 to provide a local legal service and we're very happy to hear that you found that useful. We really appreciate your feedback.

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Reviews collected from

Invokehazza

June 07, 2025

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Invokehazza

Realised I hadn't written a review from 2022 but while going through paperwork decided to write this and given that I have all the emails, it's quite easy to keep the facts correct.

Two stars simply for getting the job done.

Was recommended by Marks&Mann to use Smith&Co. Explained to Marks&Mann what kind of survey I wanted and this was relayed in October 2021. I found much later that mine was more basic and that through a phone call they couldn't do anything because the more basic one had already been done. First disappointment.

I had a help to buy savings account which I closed and sent the statement to Jenny with other paperwork on the 15th of March. On the 25th of March, Jenny requested the statement claiming I hadn't sent it. Upon realising that I HAD sent it, I was never apologised to once. I was paying you guys, what harm does good communication do?
This is only one example of several communication issues throughout.

I kept having the estate agents chasing me because the sellers solicitors were pushing for paperwork from myself. I had always promptly submitted my paperwork within 48 hours of request so when I was hearing a few days later that they were waiting for that same piece of paperwork, I found it quite appalling.

After everything had finished and I had the keys to the property, I checked things over with the (cheaper than asked for) survey I had done and one of the things they ticked was that the loft had insulation which it definitely did not. I explained this to Jenny and she said she'd get back to me and that also never happened.

After typing this, I'm wondering if two stars was too fair because I'd certainly never use Smith&Co again and I'd never recommend them to anyone.

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Jason

November 17, 2024

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Jason

We have used Smith & Co twice for our house sale and purchase. During our last move our solicitor Rebecca was professional, polite and very helpful throughout the process. My wife and I would recommend Smith & Co

A representative from Smith & Co Solicitors responded to this review on 18 November, 2024:

Thank you Jason for taking the time to leave a review for Rebecca. Your words and feedback mean a lot to the team and helps us to keep delivering a service that clients are happy with. All the best in your new home Regards Vicky

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Housing & Property

Matter Type:

Purchase and Sale

Tracy

November 11, 2024

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Tracy

Could not be more happy with the service! First-time buyer with LISA plus funds from outside of the UK but Rebecca provided super clear instructions, extremely speedy and organised with her work and just made the whole process so much easier. Would definitely recommend Smith & Co Solicitors and especially Rebecca!

A representative from Smith & Co Solicitors responded to this review on 13 November, 2024:

Thank you so much for letting us know what a positive experience you had with the purchase of your new property. Rebecca prides herself on communicating with her clients in a clear and concise way which makes what can be a stressful process move smoothly. The conveyancing team work together to make sure clients are well taken care of and it's great to hear your feedback. Your recommendation is much appreciated!

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Robbie

October 30, 2024

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Robbie

Awful service. Called to give them some business as my HTB loan is ending and I need a conveyancer. Ended up being hung up on.

And before you reply and claim I'm not a client like you have with every other 1 star review... I was 5 years ago when I bought my flat! And you were awful then as well!

A representative from Smith & Co Solicitors responded to this review on 30 October, 2024:

I'm sorry that your call was interrupted. Please email me directly at kelly@smithandcosolicitors with your contact details and I'll call you back personally.

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Housing & Property

Matter Type:

Purchase and Sale

July 30, 2024

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A client

Had a really good experience at Smith & Co with my house purchase. Alexandra and the team were amazing with communication, keeping us updated, and reassuring us when needed. Super friendly and helpful team! Thanks so much!

Lawyer named in this review:
Alexandra Wolff-Evans

Alexandra Wolff-Evans

A representative from Smith & Co Solicitors responded to this review on 02 August, 2024:

Thank you for taking the time to share your feedback as this is greatly appreciated by Alex and her team. All the best in your new home.

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Reviews collected from

Housing & Property

Matter Type:

Purchase and Sale

Georgie Suttie

June 25, 2021

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Georgie Suttie

Straightforward, efficient service and friendly, helpful staff. My purchase went through smoothly and quickly which is all you can ask for as a buyer! Thank you to Jenny and her team.

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Dionne Bond

June 11, 2021

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Dionne Bond

very helpful and knowledgeable

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Carolyn Wood

April 24, 2021

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Carolyn Wood

Everyone I have ever dealt with at this firm has been brilliant! They have a really positive attitude and are very customer focused. I would definitely use again and will recommend to family and friends.

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Family Law

Matter Type:

Divorce

Susan Adams

March 26, 2021

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Susan Adams

I would recommend Smith and Co to all my family and friends. Both Keith and Tom have been so professional and Keith’s experience in family law is second to none. He made the whole experience easy, I am so pleased I was recommend to use this lawyers firm
Thank you Sue

Lawyer named in this review:
Keith Holland

Keith Holland

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Housing & Property

Matter Type:

Purchase and Sale

Robert Dickerson

March 20, 2021

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Robert Dickerson

Jenny Dawson handled our house sale and purchase and from start to finish really helped to make it go quickly and easily. We sailed through the process and were in our new home in no time at all. The team Jenny works with are also very helpful and professional and everyone was always contactable and very responsive. Made a stressful process a lot less stressful! Thank you

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

Philip

December 26, 2021

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Philip's experience...

Everything very efficiently dealt with in a professional and friendly way. Many thanks, Philip and Ann Young

A representative from Smith & Co Solicitors responded to this review on 08 February, 2022:

Dear Philip and Ann, Thank you for taking to time to share your experience of working with Jo as your conveyancer. She really does go above and beyond for her clients and your feedback is most welcome.

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Housing & Property

Matter Type:

Residential Conveyancing

Dean

December 18, 2021

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Dean's experience...

We had a really positive experience of buying and selling with the support of Jo Perrins and would highly recommend her.

A representative from Smith & Co Solicitors responded to this review on 08 February, 2022:

Dear Dean, It's great to receive your feedback which means so much to Jo and the team. Our conveyancing department is dedicated to making sure their clients get the best possible support and experience.

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Housing & Property

Matter Type:

Residential Conveyancing

Georgina

December 13, 2021

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Georgina's experience...

Quick process and moving . Amber was extremely quick

Lawyer named in this review:
Amber Rainford

Amber Rainford

A representative from Smith & Co Solicitors responded to this review on 08 February, 2022:

Dear Georgina, thank you for such a great review - moving house can sometimes take quite a while so it's always good to have a conveyancer like Amber working for you. She really is very efficient and knowledgeable!

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Housing & Property

Matter Type:

Residential Conveyancing

Paris

November 22, 2021

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Paris's experience...

Poor communication. Did not use the app at all. Sold on use of the app, but it was not actually used.

A representative from Smith & Co Solicitors responded to this review on 09 February, 2022:

We really appreciate your feedback regarding the conveyancing app. When we chose to introduce it to our clients, we believed it would improve the experience of buying and selling a property. However, the reality has been disappointing and we have made the decision to stop using it, returning to clients having direct telephone and email contact with their conveyancer. It seems personal service can't always be replaced by technology. Taking the time to leave us a review has made a difference to our future clients and our business - thank you.

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Housing & Property

Matter Type:

Residential Conveyancing

J Scorer

October 06, 2021

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Julie's experience...

First class service . Jo is excellent and kept me informed every step of the way!
Canâ€™t recommend enough!

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