Smith & Co Solicitors

01473 226231

Smith and Co Solicitors are on hand to offer local legal services and are proud to be part of the community in Ipswich and Felixstowe. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you. Read more...

Address
Clarence House
21 St. Margarets Green
Ipswich
Suffolk
IP4 2BN
01473 226231
www.smithandcosolicitors.co.uk

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Accreditations

Other locations

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Available lawyers at Smith & Co Solicitors

Victoria Hosking

Keith Holland

Amber Rainford

Pauline Hodgson

Natasha Price

Alexandra Wolff-Evans

5.0 out of 5

(11)

Specialist Conveyancing Paralegal

Rachel Brinkley

5.0 out of 5

(11)

Private Client Executive

Frances Buxton

Jade Shelton

Lily Bone

Graduate Solicitor Apprentice

Annabelle Hayward

Kitty Paul

Graduate Solicitor Apprentice

How Smith & Co Solicitors Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Smith & Co Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Smith & Co Solicitors. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%

Overpriced 2%

About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 96%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Smith & Co Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Smith & Co Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%

No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 4

128th / 4507

Company & Commercial

3rd / 7

285th / 4288

Housing & Property

1st / 7

104th / 4212

Family Law

1st / 5

242nd / 3816

Wills, Trusts & Probate

1st / 7

104th / 3466

Commercial Property

1st / 7

203rd / 3276

Employment

3rd / 6

325th / 3058

Personal Injury

1st / 3

200th / 2342

Money & Tax

2nd / 6

169th / 1831

Agriculture

1st / 2

147th / 612

Construction

1st / 2

82nd / 579

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

438
Very Good

32
Average

2
Poor

3
Awful

5

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Landlord and Tenant

Anonymous

June 24, 2025

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Excellent service, would recommend

We used Smith and Co when we had tenants that weren’t paying their rent. The whole process was very smooth, Amber was very professional and frequently kept us updated and explained the process well. I would recommend in the future.

Lawyer named in this review:
Amber Rainford

Amber Rainford

A representative from Smith & Co Solicitors responded to this review on 25 June, 2025:

We really appreciate your 5 star review! Amber has developed a real expertise in supporting landlords who are experiencing problems with tenants. She communicates with her clients as the matter progresses, is always on hand to discuss any concerns and prides herself on securing excellent outcomes. Your recommendation is very welcome - thank you.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Marion

June 24, 2025

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Great and timely service

The process was clearly explained and executed in a timely manner.

Lawyer named in this review:
Rachel Brinkley

Rachel Brinkley

A representative from Smith & Co Solicitors responded to this review on 25 June, 2025:

Thank you so much for taking the time to leave your review. Rachel and her team offer a great service to our clients who are having their Wills written and it's very good to hear that you found the process efficient and well-paced. Your feedback is much appreciated.

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Housing & Property

Matter Type:

Investment and buy to let properties

Jilly

June 07, 2025

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Investment residential property purchase

I would have no hesitation in recommending Jade for all conveyancing matters.
From our first conversation, I felt at my ease, confident that Jade would attend to all matters in my house purchase with care and efficiency.
During the buying process, Jade was knowledgeable, friendly and responsive to any queries by either phone or email, dealing with my numerous enquires with patience and expert advice.

Smith & Co have represented me in legal matters during 4 occasions. All of the team have provided excellent service.

Lawyer named in this review:
Jade Shelton

Jade Shelton

A representative from Smith & Co Solicitors responded to this review on 11 June, 2025:

We are extremely grateful for your 5 star review. Jade is an outstanding property professional and we are really happy she is part of the conveyancing team at Smith & Co. She prides herself on delivering an excellent service to her clients and your review will be most appreciated by her. It's great to hear that you experienced the best of what Jade offers and your matter was dealt with so well. Your high praise and recommendation is a testament to her dedication - thank you!

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Housing & Property

Verified review

Matter Type:

Purchase and Sale

Melissa Burnett

June 06, 2025

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House sale and purchase

Pauline made what can be, somewhat a complex situation and experience, a lot easier through clear and concise communication, providing detailed summaries and explanation, and enabled us to easily contact her, with any queries necessary.

Readily available to us and working on a tighter time frame, Pauline went above and beyond for us, to ensure that there was no delay and acted quickly to each element.

Pauline put us as ease, ensuring that we knew that we could approach any question with her, if we were uncertain and we put our faith in Pauline's extensive experience which was absolutely apparent.

We genuinely, would utilise Pauline's services again, should we ever need assistance in the future.

A very professional and personable approach provided which is paramount, when dealing with a big change such as a housemove!

This isn't our first move, though it was the best conveyancing experience had.

Many thanks once more!

Lawyer named in this review:
Pauline Hodgson

Pauline Hodgson

A representative from Smith & Co Solicitors responded to this review on 11 June, 2025:

Thank you so much for such a glowing review! Pauline has extensive experience of dealing with a wide range of property matters yet always brings a personal approach to each of her clients, giving them the time and attention that they deserve. With direct contact through telephone and email, she's committed to answering queries promptly which reduces unnecessary delays and can move the transaction on efficiently. It's great to hear that you were so reassured to have Pauline by your side - she's a huge asset to Smith & Co. We wish you many happy years in your new home and are always on hand for any future legal needs you may have.

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Family Law

Verified review

Matter Type:

Civil partnerships

Susan Knight

May 27, 2025

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: Exceptional Support During a Difficult Time

I cannot thank Amber, enough for the outstanding service and support I received during one of the most challenging periods of my life. Their professionalism, empathy, and attention to detail made all the difference—not only in achieving the best possible legal outcome but also in helping me feel supported and understood on a personal level.

From the very beginning, they listened carefully, provided clear and timely advice, and handled everything with the utmost care and integrity. I always felt like I was in safe hands. I’m incredibly grateful for their dedication and wouldn’t hesitate to recommend them to anyone in need of legal assistance.

Lawyer named in this review:
Amber Rainford

Amber Rainford

A representative from Smith & Co Solicitors responded to this review on 29 May, 2025:

Thank you so much for your wonderful review - your feedback is really appreciated by Amber and everyone at Smith & Co. Our philosophy at Smith & Co is to deliver excellent service to our clients and it's really good to hear that you benefitted so greatly from this approach. Amber is a much-valued part of our team and was so pleased to know how satisfied you were with the outcome of your matter. Thank you for taking the time to share your experience.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

George Mason

May 19, 2025

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Excellent Service

From initial contact to the finalisation of the Wills, we found the whole process simple and straightforward. Vicky Hosking is a very pleasant, knowledgeable and professional lawyer who guided us all the way.

Lawyer named in this review:
Victoria Hosking

Victoria Hosking

A representative from Smith & Co Solicitors responded to this review on 29 May, 2025:

Thank you so much for your 5 star review! Vicky prides herself on making the process of writing a Will straightforward and transparent, offering guidance where needed and reassurance throughout. Please do not hesitate to get back in touch if we can help you with any future legal needs.

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Housing & Property

Verified review

Matter Type:

Landlord and Tenant

CRW Limited

May 07, 2025

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Amber Rainford - excellent assistance in all respects

This is the 2nd time we have worked with Ambre Rainford at Smith&Co and on both occasions found her to be extremely professional, efficient and thorough. Clear, concise and helpful and guided us through all stages of our problems with tentants in rented property. Highly recommend and Thank you very much

Lawyer named in this review:
Amber Rainford

Amber Rainford

A representative from Smith & Co Solicitors responded to this review on 08 May, 2025:

Thank you so much for your 5 star review and for your repeat business - that's always the sign of a very satisfied client! Amber is a much-valued member of our team and always appreciates such positive feedback for the work she does. She really is an expert with landlord and tenant issues and enjoys supporting her clients with any difficult situations.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Roberto & Anna

May 05, 2025

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House purchase - Great service from Jade - highly recommend

As first time buyer’s we didn’t know the process or what was involved. Jade made everything clear and understandable. She was friendly and approachable in all my questions. She made our house purchase a very smooth process and acted quickly so there were no delays. I would highly recommend Jade, she was brilliant.

Lawyer named in this review:
Jade Shelton

Jade Shelton

A representative from Smith & Co Solicitors responded to this review on 08 May, 2025:

We are so proud to have Jade on our team and we really appreciate your 5 star recommendation. She is a great conveyancer to use as a first time buyer as she takes the time to explain the process and is always on hand to answer any questions and reduce any stresses. Her years of experience and calm demeanour are huge assets when dealing with any property transactions. We wish you many happy years in your new home.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Kathryn Clemence

May 04, 2025

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Collected on:

Update of Will

The whole process was met in a timely and efficient manner and any questions I had were explained clearly and professionally.

Lawyer named in this review:
Victoria Hosking

Victoria Hosking

A representative from Smith & Co Solicitors responded to this review on 08 May, 2025:

Thank you for your 5 star review - Vicky and the team pride themselves on making sure each client is given the time to clearly express their wishes and that the Will reflects these in full. Please get in touch if we can help you again in the future.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Sarah Heath

April 30, 2025

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Will Writing

Excellent and speedy service

Lawyer named in this review:
Rachel Brinkley

Rachel Brinkley

A representative from Smith & Co Solicitors responded to this review on 08 May, 2025:

We appreciate you leaving a review about your recent Will experience. Rachel and the team aim to make the process smooth and stress-free and its great to hear that you received an excellent service.

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Reviews collected from

Invokehazza

June 07, 2025

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Invokehazza

Realised I hadn't written a review from 2022 but while going through paperwork decided to write this and given that I have all the emails, it's quite easy to keep the facts correct.

Two stars simply for getting the job done.

Was recommended by Marks&Mann to use Smith&Co. Explained to Marks&Mann what kind of survey I wanted and this was relayed in October 2021. I found much later that mine was more basic and that through a phone call they couldn't do anything because the more basic one had already been done. First disappointment.

I had a help to buy savings account which I closed and sent the statement to Jenny with other paperwork on the 15th of March. On the 25th of March, Jenny requested the statement claiming I hadn't sent it. Upon realising that I HAD sent it, I was never apologised to once. I was paying you guys, what harm does good communication do?
This is only one example of several communication issues throughout.

I kept having the estate agents chasing me because the sellers solicitors were pushing for paperwork from myself. I had always promptly submitted my paperwork within 48 hours of request so when I was hearing a few days later that they were waiting for that same piece of paperwork, I found it quite appalling.

After everything had finished and I had the keys to the property, I checked things over with the (cheaper than asked for) survey I had done and one of the things they ticked was that the loft had insulation which it definitely did not. I explained this to Jenny and she said she'd get back to me and that also never happened.

After typing this, I'm wondering if two stars was too fair because I'd certainly never use Smith&Co again and I'd never recommend them to anyone.

A representative from Smith & Co Solicitors responded to this review on 09 June, 2025:

We really appreciate you taking the time to share your experiences. In the three years since your purchase, we have continued to make many improvements to our conveyancing department and client experience, as a result of valuable feedback such as yours. The member of staff you mentioned has joined another law firm in the area and has been replaced by a committed and experienced team. We would welcome the chance to work with you again in the future.

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Jason

November 17, 2024

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Jason

We have used Smith & Co twice for our house sale and purchase. During our last move our solicitor Rebecca was professional, polite and very helpful throughout the process. My wife and I would recommend Smith & Co

A representative from Smith & Co Solicitors responded to this review on 18 November, 2024:

Thank you Jason for taking the time to leave a review for Rebecca. Your words and feedback mean a lot to the team and helps us to keep delivering a service that clients are happy with. All the best in your new home Regards Vicky

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Housing & Property

Matter Type:

Purchase and Sale

Tracy

November 11, 2024

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Tracy

Could not be more happy with the service! First-time buyer with LISA plus funds from outside of the UK but Rebecca provided super clear instructions, extremely speedy and organised with her work and just made the whole process so much easier. Would definitely recommend Smith & Co Solicitors and especially Rebecca!

A representative from Smith & Co Solicitors responded to this review on 13 November, 2024:

Thank you so much for letting us know what a positive experience you had with the purchase of your new property. Rebecca prides herself on communicating with her clients in a clear and concise way which makes what can be a stressful process move smoothly. The conveyancing team work together to make sure clients are well taken care of and it's great to hear your feedback. Your recommendation is much appreciated!

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Robbie

October 30, 2024

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Robbie

Awful service. Called to give them some business as my HTB loan is ending and I need a conveyancer. Ended up being hung up on.

And before you reply and claim I'm not a client like you have with every other 1 star review... I was 5 years ago when I bought my flat! And you were awful then as well!

A representative from Smith & Co Solicitors responded to this review on 30 October, 2024:

I'm sorry that your call was interrupted. Please email me directly at kelly@smithandcosolicitors with your contact details and I'll call you back personally.

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Housing & Property

Matter Type:

Purchase and Sale

July 30, 2024

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A client

Had a really good experience at Smith & Co with my house purchase. Alexandra and the team were amazing with communication, keeping us updated, and reassuring us when needed. Super friendly and helpful team! Thanks so much!

Lawyer named in this review:
Alexandra Wolff-Evans

Alexandra Wolff-Evans

A representative from Smith & Co Solicitors responded to this review on 02 August, 2024:

Thank you for taking the time to share your feedback as this is greatly appreciated by Alex and her team. All the best in your new home.

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Reviews collected from

Housing & Property

Matter Type:

Purchase and Sale

Georgie Suttie

June 25, 2021

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Georgie Suttie

Straightforward, efficient service and friendly, helpful staff. My purchase went through smoothly and quickly which is all you can ask for as a buyer! Thank you to Jenny and her team.

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Dionne Bond

June 11, 2021

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Dionne Bond

very helpful and knowledgeable

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Carolyn Wood

April 24, 2021

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Carolyn Wood

Everyone I have ever dealt with at this firm has been brilliant! They have a really positive attitude and are very customer focused. I would definitely use again and will recommend to family and friends.

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Family Law

Matter Type:

Divorce

Susan Adams

March 26, 2021

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Susan Adams

I would recommend Smith and Co to all my family and friends. Both Keith and Tom have been so professional and Keith’s experience in family law is second to none. He made the whole experience easy, I am so pleased I was recommend to use this lawyers firm
Thank you Sue

Lawyer named in this review:
Keith Holland

Keith Holland

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Housing & Property

Matter Type:

Purchase and Sale

Robert Dickerson

March 20, 2021

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Robert Dickerson

Jenny Dawson handled our house sale and purchase and from start to finish really helped to make it go quickly and easily. We sailed through the process and were in our new home in no time at all. The team Jenny works with are also very helpful and professional and everyone was always contactable and very responsive. Made a stressful process a lot less stressful! Thank you

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

Philip

December 26, 2021

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Philip's experience...

Everything very efficiently dealt with in a professional and friendly way. Many thanks, Philip and Ann Young

A representative from Smith & Co Solicitors responded to this review on 08 February, 2022:

Dear Philip and Ann, Thank you for taking to time to share your experience of working with Jo as your conveyancer. She really does go above and beyond for her clients and your feedback is most welcome.

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Housing & Property

Matter Type:

Residential Conveyancing

Dean

December 18, 2021

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Dean's experience...

We had a really positive experience of buying and selling with the support of Jo Perrins and would highly recommend her.

A representative from Smith & Co Solicitors responded to this review on 08 February, 2022:

Dear Dean, It's great to receive your feedback which means so much to Jo and the team. Our conveyancing department is dedicated to making sure their clients get the best possible support and experience.

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Housing & Property

Matter Type:

Residential Conveyancing

Georgina

December 13, 2021

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Georgina's experience...

Quick process and moving . Amber was extremely quick

Lawyer named in this review:
Amber Rainford

Amber Rainford

A representative from Smith & Co Solicitors responded to this review on 08 February, 2022:

Dear Georgina, thank you for such a great review - moving house can sometimes take quite a while so it's always good to have a conveyancer like Amber working for you. She really is very efficient and knowledgeable!

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Housing & Property

Matter Type:

Residential Conveyancing

Paris

November 22, 2021

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Paris's experience...

Poor communication. Did not use the app at all. Sold on use of the app, but it was not actually used.

A representative from Smith & Co Solicitors responded to this review on 09 February, 2022:

We really appreciate your feedback regarding the conveyancing app. When we chose to introduce it to our clients, we believed it would improve the experience of buying and selling a property. However, the reality has been disappointing and we have made the decision to stop using it, returning to clients having direct telephone and email contact with their conveyancer. It seems personal service can't always be replaced by technology. Taking the time to leave us a review has made a difference to our future clients and our business - thank you.

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Housing & Property

Matter Type:

Residential Conveyancing

J Scorer

October 06, 2021

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Julie's experience...

First class service . Jo is excellent and kept me informed every step of the way!
Canâ€™t recommend enough!

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