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How Smith & Co Solicitors Compares

Value for money

This firm - 95%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Smith & Co Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Smith & Co Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 2%
About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Smith & Co Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Smith & Co Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Smith & Co Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Smith & Co Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    432
  • Very Good

    32
  • Average

    2
  • Poor

    3
  • Awful

    5

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Jilly

Matter Type:

Investment and buy to let properties

Jilly

June 07, 2025

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Investment residential property purchase

I would have no hesitation in recommending Jade for all conveyancing matters.
From our first conversation, I felt at my ease, confident that Jade would attend to all matters in my house purchase with care and efficiency.
During the buying process, Jade was knowledgeable, friendly and responsive to any queries by either phone or email, dealing with my numerous enquires with patience and expert advice.

Smith & Co have represented me in legal matters during 4 occasions. All of the team have provided excellent service.

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Melissa Burnett

Verified review

This review has been left by a verified client who used Smith & Co Solicitors.

Matter Type:

Purchase and Sale

Melissa Burnett

June 06, 2025

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Collected on:

House sale and purchase

Pauline made what can be, somewhat a complex situation and experience, a lot easier through clear and concise communication, providing detailed summaries and explanation, and enabled us to easily contact her, with any queries necessary.

Readily available to us and working on a tighter time frame, Pauline went above and beyond for us, to ensure that there was no delay and acted quickly to each element.

Pauline put us as ease, ensuring that we knew that we could approach any question with her, if we were uncertain and we put our faith in Pauline's extensive experience which was absolutely apparent.

We genuinely, would utilise Pauline's services again, should we ever need assistance in the future.

A very professional and personable approach provided which is paramount, when dealing with a big change such as a housemove!

This isn't our first move, though it was the best conveyancing experience had.

Many thanks once more!

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Susan Knight

Verified review

This review has been left by a verified client who used Smith & Co Solicitors.

Matter Type:

Civil partnerships

Susan Knight

May 27, 2025

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: Exceptional Support During a Difficult Time

I cannot thank Amber, enough for the outstanding service and support I received during one of the most challenging periods of my life. Their professionalism, empathy, and attention to detail made all the difference—not only in achieving the best possible legal outcome but also in helping me feel supported and understood on a personal level.

From the very beginning, they listened carefully, provided clear and timely advice, and handled everything with the utmost care and integrity. I always felt like I was in safe hands. I’m incredibly grateful for their dedication and wouldn’t hesitate to recommend them to anyone in need of legal assistance.

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George Mason

Verified review

This review has been left by a verified client who used Smith & Co Solicitors.

Matter Type:

Wills

George Mason

May 19, 2025

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Excellent Service

From initial contact to the finalisation of the Wills, we found the whole process simple and straightforward. Vicky Hosking is a very pleasant, knowledgeable and professional lawyer who guided us all the way.

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CRW Limited

Verified review

This review has been left by a verified client who used Smith & Co Solicitors.

Matter Type:

Landlord and Tenant

CRW Limited

May 07, 2025

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Amber Rainford - excellent assistance in all respects

This is the 2nd time we have worked with Ambre Rainford at Smith&Co and on both occasions found her to be extremely professional, efficient and thorough. Clear, concise and helpful and guided us through all stages of our problems with tentants in rented property. Highly recommend and Thank you very much

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Roberto & Anna

Verified review

This review has been left by a verified client who used Smith & Co Solicitors.

Matter Type:

Residential Conveyancing

Roberto & Anna

May 05, 2025

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House purchase - Great service from Jade - highly recommend

As first time buyer’s we didn’t know the process or what was involved. Jade made everything clear and understandable. She was friendly and approachable in all my questions. She made our house purchase a very smooth process and acted quickly so there were no delays. I would highly recommend Jade, she was brilliant.

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Kathryn Clemence

Verified review

This review has been left by a verified client who used Smith & Co Solicitors.

Matter Type:

Wills

Kathryn Clemence

May 04, 2025

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Collected on:

Update of Will

The whole process was met in a timely and efficient manner and any questions I had were explained clearly and professionally.

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Sarah Heath

Verified review

This review has been left by a verified client who used Smith & Co Solicitors.

Matter Type:

Wills

Sarah Heath

April 30, 2025

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Will Writing

Excellent and speedy service

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Anonymous

Verified review

This review has been left by a verified client who used Smith & Co Solicitors.

Matter Type:

Purchase and Sale

Anonymous

April 23, 2025

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Collected on:

House sale

Lily was very efficient and communative 😊

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Alison

Matter Type:

Residential Conveyancing

Alison

April 23, 2025

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Jade couldn’t have been more helpful!

I had multiple problems trying to purchase a property. Jade went above and beyond to help and kept me updated regularly. She is very professional, kind and empathetic. I would recommend her 100% percent.

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Reviews collected from

Invokehazza

Invokehazza

June 07, 2025

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Invokehazza

Realised I hadn't written a review from 2022 but while going through paperwork decided to write this and given that I have all the emails, it's quite easy to keep the facts correct.

Two stars simply for getting the job done.

Was recommended by Marks&Mann to use Smith&Co. Explained to Marks&Mann what kind of survey I wanted and this was relayed in October 2021. I found much later that mine was more basic and that through a phone call they couldn't do anything because the more basic one had already been done. First disappointment.

I had a help to buy savings account which I closed and sent the statement to Jenny with other paperwork on the 15th of March. On the 25th of March, Jenny requested the statement claiming I hadn't sent it. Upon realising that I HAD sent it, I was never apologised to once. I was paying you guys, what harm does good communication do?
This is only one example of several communication issues throughout.

I kept having the estate agents chasing me because the sellers solicitors were pushing for paperwork from myself. I had always promptly submitted my paperwork within 48 hours of request so when I was hearing a few days later that they were waiting for that same piece of paperwork, I found it quite appalling.

After everything had finished and I had the keys to the property, I checked things over with the (cheaper than asked for) survey I had done and one of the things they ticked was that the loft had insulation which it definitely did not. I explained this to Jenny and she said she'd get back to me and that also never happened.

After typing this, I'm wondering if two stars was too fair because I'd certainly never use Smith&Co again and I'd never recommend them to anyone.

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Jason

Jason

November 17, 2024

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Jason

We have used Smith & Co twice for our house sale and purchase. During our last move our solicitor Rebecca was professional, polite and very helpful throughout the process. My wife and I would recommend Smith & Co

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Tracy

Matter Type:

Purchase and Sale

Tracy

November 11, 2024

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Tracy

Could not be more happy with the service! First-time buyer with LISA plus funds from outside of the UK but Rebecca provided super clear instructions, extremely speedy and organised with her work and just made the whole process so much easier. Would definitely recommend Smith & Co Solicitors and especially Rebecca!

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Robbie

Robbie

October 30, 2024

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Robbie

Awful service. Called to give them some business as my HTB loan is ending and I need a conveyancer. Ended up being hung up on.

And before you reply and claim I'm not a client like you have with every other 1 star review... I was 5 years ago when I bought my flat! And you were awful then as well!

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E

Matter Type:

Purchase and Sale

E

July 30, 2024

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Collected on:

A client

Had a really good experience at Smith & Co with my house purchase. Alexandra and the team were amazing with communication, keeping us updated, and reassuring us when needed. Super friendly and helpful team! Thanks so much!

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Reviews collected from

Philip

Matter Type:

Residential Conveyancing

Philip

December 26, 2021

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Philip's experience...

Everything very efficiently dealt with in a professional and friendly way. Many thanks, Philip and Ann Young

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Dean

Matter Type:

Residential Conveyancing

Dean

December 18, 2021

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Dean's experience...

We had a really positive experience of buying and selling with the support of Jo Perrins and would highly recommend her.

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Georgina

Matter Type:

Residential Conveyancing

Georgina

December 13, 2021

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Georgina's experience...

Quick process and moving . Amber was extremely quick

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Paris

Matter Type:

Residential Conveyancing

Paris

November 22, 2021

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Paris's experience...

Poor communication. Did not use the app at all. Sold on use of the app, but it was not actually used.

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J Scorer

Matter Type:

Residential Conveyancing

J Scorer

October 06, 2021

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Julie's experience...

First class service . Jo is excellent and kept me informed every step of the way!
Can’t recommend enough!

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Smith & Co Solicitors are accredited by

accreditation
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About this branch

Description

We are located in Clarence House, a listed building on St Margaret’s Green, in the heart of Ipswich and offer free parking to our clients, to make your visit as stress-free as possible. In addition, there is nearby, on-street parking, short-term on Soane Street at a cost of £1 per 30 minutes and also medium-term parking at the Regent Theatre car park where the charge is £1.20 per hour.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • Debt and Bankruptcy
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Trusts
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Broken Bone Or Fracture
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Chronic Pain
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Motor Insurance Policy
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Osteoarthritis
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Terrorism Abroad
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Contracts and Agreements
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contract law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Insurance
    • Intellectual Property
    • Litigation for Holiday and Residential Parks
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Outsourcing agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Slander
    • Small businesses
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Construction
    • Building contracts and professional appointments
    • Construction
    • Construction and engineering dispute resolution
    • Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
    • Crane oversailing and scaffolding licences
    • Development agreements
    • Development loan facilities
    • Due diligence audits for banks and other financial institutions
    • Engineering contracts
    • Facility maintenance agreements
    • Framework agreements
    • Guarantees and bonds
    • In-house training
    • Warranties, third party rights and reliance letters
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