Matter Type:
Residential Conveyancing
Sheila and Tony
Collected on:
Selling and buying property
A very long and protacted experience made easier by the support and advice offered by the solicitors involved
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Smith & Co Solicitors
01473 226231
Smith and Co Solicitors are on hand to offer local legal services and are proud to be part of the community in Ipswich and Felixstowe. We are able to offer initial appointments in person, by telephone or face-to-face appointments via Skype, Google or Zoom as we have upgraded all of our communications to cloud-based systems. Saturday morning meetings are also available, on the first Saturday of each month. At Smith & Co Solicitors, every client matters and our dedicated team is here to help you. Read more...
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- IP4 2BN
- 01473 226231
- www.smithandcosolicitors.co.uk
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How Smith & Co Solicitors Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Smith & Co Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Smith & Co Solicitors. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Smith & Co Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Smith & Co Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Smith & Co Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Smith & Co Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Smith & Co Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Purchase and Sale
Steve Byrne
Collected on:
Excellent conveyancer
Jade recently handled our sale of house in Derbyshire and a purchase of our new property in Suffolk.
It was Jade’s experience and drive that got us out and in of the respective properties in good time, taking a lot of stress out of the process. Thoroughly recommend Jade. Thankyou Jade
A representative from Smith & Co Solicitors responded to this review on 30 July, 2025:
Thank you for your recommendation and very welcome feedback. It's great to hear that you had such a positive experience with Jade handling your sale and purchase. She really is an asset to the Smith & Co property team We wish you many happy years in your new home.
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Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Purchase and Sale
Robson
Collected on:
Excellent service and clear communication
I had a great experience with Jade at smith and co. She was always available and got back to me instantly to any question. I cannot fault, really made a really challenging sale and purchase a lot better.
A representative from Smith & Co Solicitors responded to this review on 30 July, 2025:
We really appreciate you taking the time to let us know how satisfied you are with how Jade handled your sale and purchase. She is highly experienced and an excellent communicator, which takes away so much of the stress from a property matter. Please get in touch again if we can be of assistance in the future.
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Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Landlord and Tenant
Christine Taylor
Collected on:
Section 21 - 17 Mill Lane
Amber was efficient and clear with her information. She responded quickly to emails and the matter in hand. I felt confident that she knew what she was doing.
A representative from Smith & Co Solicitors responded to this review on 30 July, 2025:
Thank you for taking the time to leave your 5 star review for Amber. She is very experienced at working with landlords to resolve issues around Section 21 notices, which makes the process smoother and much less stressful for her clients. Landlords are in the best hands with Amber representing them. Please get in touch again we can help you with any legal matter in the future.
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Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Wills
Fiona Heath
Collected on:
Will writing service
Expert advice given in a straightforward manner with a very efficient and timely service
A representative from Smith & Co Solicitors responded to this review on 30 July, 2025:
We appreciate you letting us know about your positive Will experience with Rachel. She is a knowledgeable and skilled professional who actively listens to make sure every Will reflects her clients' wishes. Her support team also works hard to make sure each client's matter is handled in an efficient and timely way. This combination makes for a stress-free process that they are all proud of. Thank you for choosing Smith & Co.
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Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Landlord and Tenant
Anonymous
Collected on:
Excellent service, would recommend
We used Smith and Co when we had tenants that weren’t paying their rent. The whole process was very smooth, Amber was very professional and frequently kept us updated and explained the process well. I would recommend in the future.
A representative from Smith & Co Solicitors responded to this review on 25 June, 2025:
We really appreciate your 5 star review! Amber has developed a real expertise in supporting landlords who are experiencing problems with tenants. She communicates with her clients as the matter progresses, is always on hand to discuss any concerns and prides herself on securing excellent outcomes. Your recommendation is very welcome - thank you.
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Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Wills
Marion
Collected on:
Great and timely service
The process was clearly explained and executed in a timely manner.
A representative from Smith & Co Solicitors responded to this review on 25 June, 2025:
Thank you so much for taking the time to leave your review. Rachel and her team offer a great service to our clients who are having their Wills written and it's very good to hear that you found the process efficient and well-paced. Your feedback is much appreciated.
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Matter Type:
Investment and buy to let properties
Jilly
Collected on:
Investment residential property purchase
I would have no hesitation in recommending Jade for all conveyancing matters.
From our first conversation, I felt at my ease, confident that Jade would attend to all matters in my house purchase with care and efficiency.
During the buying process, Jade was knowledgeable, friendly and responsive to any queries by either phone or email, dealing with my numerous enquires with patience and expert advice.
Smith & Co have represented me in legal matters during 4 occasions. All of the team have provided excellent service.
A representative from Smith & Co Solicitors responded to this review on 11 June, 2025:
We are extremely grateful for your 5 star review. Jade is an outstanding property professional and we are really happy she is part of the conveyancing team at Smith & Co. She prides herself on delivering an excellent service to her clients and your review will be most appreciated by her. It's great to hear that you experienced the best of what Jade offers and your matter was dealt with so well. Your high praise and recommendation is a testament to her dedication - thank you!
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Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Purchase and Sale
Melissa Burnett
Collected on:
House sale and purchase
Pauline made what can be, somewhat a complex situation and experience, a lot easier through clear and concise communication, providing detailed summaries and explanation, and enabled us to easily contact her, with any queries necessary.
Readily available to us and working on a tighter time frame, Pauline went above and beyond for us, to ensure that there was no delay and acted quickly to each element.
Pauline put us as ease, ensuring that we knew that we could approach any question with her, if we were uncertain and we put our faith in Pauline's extensive experience which was absolutely apparent.
We genuinely, would utilise Pauline's services again, should we ever need assistance in the future.
A very professional and personable approach provided which is paramount, when dealing with a big change such as a housemove!
This isn't our first move, though it was the best conveyancing experience had.
Many thanks once more!
A representative from Smith & Co Solicitors responded to this review on 11 June, 2025:
Thank you so much for such a glowing review! Pauline has extensive experience of dealing with a wide range of property matters yet always brings a personal approach to each of her clients, giving them the time and attention that they deserve. With direct contact through telephone and email, she's committed to answering queries promptly which reduces unnecessary delays and can move the transaction on efficiently. It's great to hear that you were so reassured to have Pauline by your side - she's a huge asset to Smith & Co. We wish you many happy years in your new home and are always on hand for any future legal needs you may have.
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Verified review
This review has been left by a verified client who used Smith & Co Solicitors.
Matter Type:
Civil partnerships
Susan Knight
Collected on:
: Exceptional Support During a Difficult Time
I cannot thank Amber, enough for the outstanding service and support I received during one of the most challenging periods of my life. Their professionalism, empathy, and attention to detail made all the difference—not only in achieving the best possible legal outcome but also in helping me feel supported and understood on a personal level.
From the very beginning, they listened carefully, provided clear and timely advice, and handled everything with the utmost care and integrity. I always felt like I was in safe hands. I’m incredibly grateful for their dedication and wouldn’t hesitate to recommend them to anyone in need of legal assistance.
A representative from Smith & Co Solicitors responded to this review on 29 May, 2025:
Thank you so much for your wonderful review - your feedback is really appreciated by Amber and everyone at Smith & Co. Our philosophy at Smith & Co is to deliver excellent service to our clients and it's really good to hear that you benefitted so greatly from this approach. Amber is a much-valued part of our team and was so pleased to know how satisfied you were with the outcome of your matter. Thank you for taking the time to share your experience.
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Reviews collected from
Invokehazza
Collected on:
Invokehazza
Realised I hadn't written a review from 2022 but while going through paperwork decided to write this and given that I have all the emails, it's quite easy to keep the facts correct.
Two stars simply for getting the job done.
Was recommended by Marks&Mann to use Smith&Co. Explained to Marks&Mann what kind of survey I wanted and this was relayed in October 2021. I found much later that mine was more basic and that through a phone call they couldn't do anything because the more basic one had already been done. First disappointment.
I had a help to buy savings account which I closed and sent the statement to Jenny with other paperwork on the 15th of March. On the 25th of March, Jenny requested the statement claiming I hadn't sent it. Upon realising that I HAD sent it, I was never apologised to once. I was paying you guys, what harm does good communication do?
This is only one example of several communication issues throughout.
I kept having the estate agents chasing me because the sellers solicitors were pushing for paperwork from myself. I had always promptly submitted my paperwork within 48 hours of request so when I was hearing a few days later that they were waiting for that same piece of paperwork, I found it quite appalling.
After everything had finished and I had the keys to the property, I checked things over with the (cheaper than asked for) survey I had done and one of the things they ticked was that the loft had insulation which it definitely did not. I explained this to Jenny and she said she'd get back to me and that also never happened.
After typing this, I'm wondering if two stars was too fair because I'd certainly never use Smith&Co again and I'd never recommend them to anyone.
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Jason
Collected on:
Jason
We have used Smith & Co twice for our house sale and purchase. During our last move our solicitor Rebecca was professional, polite and very helpful throughout the process. My wife and I would recommend Smith & Co
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Matter Type:
Purchase and Sale
Tracy
Collected on:
Tracy
Could not be more happy with the service! First-time buyer with LISA plus funds from outside of the UK but Rebecca provided super clear instructions, extremely speedy and organised with her work and just made the whole process so much easier. Would definitely recommend Smith & Co Solicitors and especially Rebecca!
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Robbie
Collected on:
Robbie
Awful service. Called to give them some business as my HTB loan is ending and I need a conveyancer. Ended up being hung up on.
And before you reply and claim I'm not a client like you have with every other 1 star review... I was 5 years ago when I bought my flat! And you were awful then as well!
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Matter Type:
Purchase and Sale
E
Collected on:
A client
Had a really good experience at Smith & Co with my house purchase. Alexandra and the team were amazing with communication, keeping us updated, and reassuring us when needed. Super friendly and helpful team! Thanks so much!
A representative from Smith & Co Solicitors responded to this review on 02 August, 2024:
Thank you for taking the time to share your feedback as this is greatly appreciated by Alex and her team. All the best in your new home.
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Reviews collected from
Matter Type:
Purchase and Sale
Georgie Suttie
Collected on:
Georgie Suttie
Straightforward, efficient service and friendly, helpful staff. My purchase went through smoothly and quickly which is all you can ask for as a buyer! Thank you to Jenny and her team.
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Dionne Bond
Collected on:
Dionne Bond
very helpful and knowledgeable
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Carolyn Wood
Collected on:
Carolyn Wood
Everyone I have ever dealt with at this firm has been brilliant! They have a really positive attitude and are very customer focused. I would definitely use again and will recommend to family and friends.
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Matter Type:
Divorce
Susan Adams
Collected on:
Susan Adams
I would recommend Smith and Co to all my family and friends. Both Keith and Tom have been so professional and Keith’s experience in family law is second to none. He made the whole experience easy, I am so pleased I was recommend to use this lawyers firm
Thank you Sue
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Matter Type:
Purchase and Sale
Robert Dickerson
Collected on:
Robert Dickerson
Jenny Dawson handled our house sale and purchase and from start to finish really helped to make it go quickly and easily. We sailed through the process and were in our new home in no time at all. The team Jenny works with are also very helpful and professional and everyone was always contactable and very responsive. Made a stressful process a lot less stressful! Thank you
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Reviews collected from
Matter Type:
Residential Conveyancing
Philip
Collected on:
Philip's experience...
Everything very efficiently dealt with in a professional and friendly way. Many thanks, Philip and Ann Young
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Matter Type:
Residential Conveyancing
Dean
Collected on:
Dean's experience...
We had a really positive experience of buying and selling with the support of Jo Perrins and would highly recommend her.
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Matter Type:
Residential Conveyancing
Georgina
Collected on:
Georgina's experience...
Quick process and moving . Amber was extremely quick
A representative from Smith & Co Solicitors responded to this review on 08 February, 2022:
Dear Georgina, thank you for such a great review - moving house can sometimes take quite a while so it's always good to have a conveyancer like Amber working for you. She really is very efficient and knowledgeable!
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Matter Type:
Residential Conveyancing
Paris
Collected on:
Paris's experience...
Poor communication. Did not use the app at all. Sold on use of the app, but it was not actually used.
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Matter Type:
Residential Conveyancing
J Scorer
Collected on:
Julie's experience...
First class service . Jo is excellent and kept me informed every step of the way!
Can’t recommend enough!
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Smith & Co Solicitors are accredited by
About this branch
Description
We are located in Clarence House, a listed building on St Margaret’s Green, in the heart of Ipswich and offer free parking to our clients, to make your visit as stress-free as possible. In addition, there is nearby, on-street parking, short-term on Soane Street at a cost of £1 per 30 minutes and also medium-term parking at the Regent Theatre car park where the charge is £1.20 per hour.
Regulated by
Legal services
Personal areas of law
-
Consumer
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Trusts
-
Personal Injury
- Accident Abroad
- Accident At Work
- Accidents At Sea And Cruise Injury
- Accidents In Public Places
- Against The Council
- Amputation
- Asbestos Compensation
- Asbestos Lung Cancer
- Asbestosis
- Back Injury At Work
- Benefits Available To Asbestos Victims
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Diffuse Mesothelioma Payment Scheme
- Dog Bite
- Fall From Height
- Fatal Accident
- Fatal Asbestos
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Holiday Sickness and Illness Compensation
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Mesothelioma Compensation
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Pleural Plaques (Scotland)
- Pleural Thickening
- Repetitive Strain Injury
- Road Traffic Accident
- Road Traffic Accident Abroad
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Terrorism Abroad
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Whiplash
- Workplace Slip and Trip
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- Probate
- Trusts
- Wills
Business areas of law
-
Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Employment - business
- Franchising
- Insolvency and Bankruptcy
- Insurance
- Intellectual Property
- Litigation for Holiday and Residential Parks
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
-
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Crane oversailing and scaffolding licences
- Development agreements
- Development loan facilities
- Due diligence audits for banks and other financial institutions
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- In-house training
- Warranties, third party rights and reliance letters