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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Henchleys on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Henchleys. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Henchleys and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Henchleys performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Henchleys and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Henchleys compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Henchleys offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Residential Conveyancing
Tom
Collected on:
As a first time home buyer, the conveyancing service provided by Henchleys made the process very easy. Questions where answered quickly and comprehensively and everything was explained fully at each step. The process moved along quickly and I felt i was being given full attention and effort.
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review
Collected on:
Very untrustworthy and untruthful and had to take them to the legal ombudsman who stated ''due to the authenticity of the attendance note being called into question, we find that the firm acted unreasonably in explaining this and obtaining your consent to forward your passport onto their client''.
They awarded me compensation. They failed to look after the data and provided the opposite party with sensitive private information and data which was given to a known criminal. Henchleys fabrication evidence to hide this fact and in the end they got caught out.
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Ian
Collected on:
I asked Henchley's to help me with a problem I was having with the transfer of my father's flat to the equity company that own it.It was a situation which I definitely needed legal help with this and what made things worse ,was that I live overseas and had to do the whole thing by email.Henchley's were fantastic at keeping in touch and updating me whenever needed and from the very start gave me an estimate for the work which jhad to be increased slightly due to the complexity of one part.I am more than happy to recommend Henchleys
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Louise
Collected on:
We instructed Henchleys' Findon office to deal with our house purchase. As first time buyers, we weren't familiar with the process at all and really appreciated our solicitor taking the time to answer our many questions and keeping us fully informed throughout. She was also really pro-active in pushing our matter through to enable us to complete so we could be in our new house for Christmas! Would not hesitate to recommend!
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Matter Type:
Separation
Notahappybunny
Collected on:
Avoid at all costs. Appalling at returning calls, emails etc. You will have to chase them up (and then they charge you for that also). 6 years to handle a divorce and some 20+ K sunk into this firm. I think I have been keeping them afloat for all these years..
I will be complaining to the Legal Ombudsman.
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Matter Type:
Purchase and Sale
Andy
Collected on:
I left a message for them 3 times and when I finally got hold of them (I had to call again, was promised to get a call back from Stephanie. It didn't happen, we went elsewhere. She also couldn't answer a fairly basic question. Useless.
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L
Collected on:
This review is for a different branch.
This is the second time I have used Henchley’s solicitors for my Property sale and purchase.
Stephanie and Sophie go over and above to get things done as smoothly as possible and are extremely efficient, thorough and supportive through the whole process.
I would highly recommend Henchley’s for all your legal requirements and I will definitely be using them in the future.
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Matter Type:
Residential Conveyancing
Sue
Collected on:
This review is for a different branch.
We have just completed the probate sale of my mother’s flat.
Stephanie was extremely helpful, providing a friendly and very professional service. She already had a working relationship with the estate agent which made the process much easier. Her communication was really good,and at times after hours, which was much appreciated.
The fees were very reasonable and I would highly, and happily, recommend her services to prospective customers.
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Bindi
Collected on:
This review is for a different branch.
Stephanie was great exactly what the family needed. Had a solution to every problem even went to see my mum in the new care home to resolve an issue when it arose.
Friendly, efficient sound advice. The whole process was made relatively pain free and was carried out in a timely manner. Would definitely use again and definitely recommend.
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Gillian
Collected on:
This review is for a different branch.
Excellent service from Stéphanie Henchley during the recent sale of my Mother's flat.
Calm reassuring advice given. Stéphanie's expertise guided us through the whole process.
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