Awful expensive service. Solicitor lost original documents, documents hand delivered to kidderminster office of which they deny, wanted to charge £25.00 admin for me paying £20 cash for land registery search (£45 in total )submitted RX1 incorrectly, amended and re submitted at our cost, emailing solicitors whom no longer work at that company, no chasing up, we had to chase every thing, when questioned Victoria advised us to use other solicitor, we were 3/4 through case and £3600 into it. Passed onto Andrew as victoria was too stressed. Still awaiting findings of our complaint, he also charged for a telephone call discussing our complaint. The only staff who are efficient are those in accounts, chasing their outstanding Bill. Avoid at all costs, my experience was and still is woeful and below standard. They are quick enough to threaten their clients with legal action when questioning their incompetent staff and exuberant costs, what should have been £2000 max was over £5000, Avoid Avoid Avoid