We had an extremely disappointing experience with the new build department at Oliver & Co Solicitors. Despite their high service fees, which were supposed to reflect superior service, our experience was frustrating and unacceptable.
From the start, we provided all the required information and were left waiting with no progress. Our numerous emails and voicemails went unanswered until we escalated our concerns. Only then did we get a reply asking us to wait even longer.
After promptly paying the requested fee for searches, we were suddenly informed that the solicitor would no longer act for us. Attempts to reach out for clarification were ignored, and we were then told via email to find another solicitor, with a promise of a refund.
When we asked about the refund, we were told some searches had been done, but we have not heard back since. Despite repeated emails asking if there was anything further required from us, we were simply told to be patient and wait. This lack of communication and proper response is incredibly frustrating.
To anyone considering Oliver & Co Solicitors, be cautious. Our experience was marked by poor communication, irresponsible handling of our case, and a general lack of professionalism. We are left extremely disappointed.
