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Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.
Butterworths
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Butterworths on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Butterworths. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Butterworths and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Butterworths performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Butterworths and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Butterworths compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Butterworths offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Nigel Leslie
Collected on:
This review is for a different branch.
Friendly, responsive and efficient service
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Todd
Collected on:
This review is for a different branch.
Brilliant service helped right throughout the process
A representative from Butterworths responded to this review on 05 June, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Elizabeth
Collected on:
This review is for a different branch.
Helpful service provided to me when l purchaced a property.
A representative from Butterworths responded to this review on 03 June, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Julie
Collected on:
This review is for a different branch.
Super service in the sale of property.
Excellent communications in what turned out to be a complicated sale.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Gary
Collected on:
This review is for a different branch.
I've worked with butterowrths for a couple of my properties, their service, speed and communication was always top quality! Very affordable also.
Will use them again.
Christine mason deserves a special mention. 10/10
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Stephen Buck
Collected on:
This review is for a different branch.
Seamless experience.
The Butterworths staff at Penrith are a credit to the company.
I 100% would use them again.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
David
Collected on:
This review is for a different branch.
I found Team Dubyk very professional and always helpful when I had any questions relating to my house sale.
Also a quick response to other issues eg ID checks and help with questionnaires. Butterworths was also a very direct company with direct and answers, which instils confidence into me when the pressures of moving home can be extreme for various reasons. My thanks to Gill Dubyk and her PA Sue in dealing with my house sale. David.
A representative from Butterworths responded to this review on 14 May, 2025:
Thank you for your thoughtful feedback, David. We're glad Gill, Sue, and the team could provide the professional support you needed during your house sale. Your confidence in us means a lot!
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Rodney
Collected on:
This review is for a different branch.
Recently split from my partner and Lizzie and her team managed the transfer of equity from my name to my ex, providing me with regular updates and well within the timescale I was advised it would take. I would recommend Butterworth’s to anyone wanting to use their services. Thanks again.
A representative from Butterworths responded to this review on 09 May, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Kevin
Collected on:
This review is for a different branch.
Had no problems at all using Butterworths. Any questions I had were answered promptly and in great detail. We were kept up to date with how the case was going and the people we dealt with were very friendly and welcoming.
A representative from Butterworths responded to this review on 09 May, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Residential Conveyancing
Lee
Collected on:
This review is for a different branch.
From day 1 the service was frustrating as the portal did not work as required, with the only section I could complete was the one where I gave Butterworths money (even this took 4 attempts as it wouldn't accept payment from my main account, which works fine for everything and is with a major bank).
I had to suggest a workaround as the call for support with the portal was from someone who told me they didn't know how to resolve the issue, with a follow up call finally finding resolution (I had to sign everything 4 times to push it through the system despite being a sole seller of a property).
I was asked to provide documents I had already sent, challenged this and had to complete a full section again, including prompting the Butterworths rep to re-open the section on the portal.
My house sale took 3 months to complete and I was providing suggestions/steer to push completion and didn't feel like Butterworths were considering these kind of steps. It felt like I was leading them rather than them leading me, which is not what I would expect for a paid specialist service.
All in all, a frustrating service and whilst staff were pleasant, I would recommend people seek alternative solicitors.
A representative from Butterworths responded to this review on 08 May, 2025:
We are really sorry that you feel disappointed with the outcome of your matter. Please do contact us directly should you wish for a further explanation
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Matter Type:
Residential Conveyancing
R
Collected on:
Made buying a house stress free, always kept you updated and very prompt with replies
Couldn't ask for more.Thank you
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R
Collected on:
Made buying a house stress free, always kept you updated and very prompt with replies
Couldn't ask for more.Thank you
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David
Collected on:
They answered the phone and provided a service that was very professional and helpful, they also returned my phone calls as promised, all in all would recommend.
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David
Collected on:
They answered the phone and provided a service that was very professional and helpful, they also returned my phone calls as promised, all in all would recommend.
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Mitchell
Collected on:
Saved the day for us (well our trip). Very quick thinking and fit us in the next day. The only solicitor in the area who was able to think of the idea. We'll have to bring you something back from Germany!
Thanks again.
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Based in the North of England we offer high-quality, sensible legal advice to clients seeking professional help and easy to access support. Whether the matter is of a personal or business nature, you can be sure that you will receive outstanding advice tailored to meet your own needs and which reflects your own personal circumstances. You can be sure you are in safe hands every time.
