01242 224422
We understand that we are part of key moments in your life, whether these are connected to a company acquisition or sale, a change in your relationships, a marriage or divorce, your expansion into a new area, or the purchase of a new home. As an award winning Top 60 UK law firm we provide the full range of services that you would expect to organisations, business leaders and individuals. Our sector experts provide specialist advice nationally and are leaders in their field, recognised with industry award nominations and for their contributions to national conferences. Read more...
HCR Law
have 9 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of HCR Law on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using HCR Law. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used HCR Law and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how HCR Law performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used HCR Law and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how HCR Law compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that HCR Law offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Daniel
Collected on:
Matt Gillett really kept me at ease, demonstrated true professionalism with enough of a human touch! The process was easy, comfortable and helped me understand in clear terms the process I was assisted with!
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Luke
Collected on:
I unfortunately had a very negative experience with HCRLaw . My case progressed at an excruciatingly slow pace, largely due to their lack of proactivity. The failure to address essential documents in a timely manner, leaving it until the very end, resulted in significant delays and considerable unnecessary stress.
Communication was also a major issue. Getting hold of them was near impossible; calls frequently went unanswered, and I was constantly left chasing for updates. Even when they did promise to get back to me, they rarely followed through.
Overall, I found their service to be incredibly inefficient and frustrating. If you are looking for a solicitor who is responsive, proactive, and values your time, I would strongly advise looking elsewhere.
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Derek
Collected on:
I deal with many different Solicitors in my professional and domestic life. I find the conveyancing department at HCR, Cheltenham very efficient and they offer good value for money. Not the cheapest, but always carried out professionally, promptly keeping me informed throughout the process and always available by telephone and email. Thank you Sarah, Caroline, Emily and team.
A representative from HCR Law responded to this review on 31 March, 2025:
Thank you for taking the time to leave us this review, Derek. We're delighted to hear that Sarah, Caroline, Emily and the team were able to assist you and will pass on your feedback regarding their communication and professionalism throughout. We look forward to working with you on any future transactions.
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Jose Ignacio
Collected on:
I have used the services provided by HCR Legal LLP, and everything was smooth and clear.
In particular Matt Gillett's level of communication and explanation was excellent, which made the entire process stress-free and successful. I will definitely use their services again in the future if needed.
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Matter Type:
Residential Conveyancing
Olivia
Collected on:
Sarah is a truly wonderful solicitor !
Going through the process of purchasing my first home with my partner would have been completely different without Sarah! Sarah is extremely efficient, reliable and kind.
During the purchase Sarah was always on hand to answer any of our concerns or queries no matter what they were.
We were updated regularly and never felt we had to chase for anything as Sarah was always ahead of the game. In turn making the entire process run smoothly.
I would recommend Sarah as a brilliant conveyancing lawyer to anyone wishing to buy or sell a property!
A representative from HCR Law responded to this review on 04 March, 2025:
We're delighted to hear that Sarah and the team were able to assist with the purchase of your first home, Olivia. We will be sure to pass on your positive feedback regarding their efficient communication and efficiency. We look forward to working with you on any future transactions.
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Matter Type:
Residential Conveyancing
Olivia
Collected on:
Sarah is a truly wonderful solicitor !
Going through the process of purchasing my first home with my partner would have been completely different without Sarah! Sarah is extremely efficient, reliable and kind.
During the purchase Sarah was always on hand to answer any of our concerns or queries no matter what they were.
We were updated regularly and never felt we had to chase for anything as Sarah was always ahead of the game. In turn making the entire process run smoothly.
I would recommend Sarah as a brilliant conveyancing lawyer to anyone wishing to buy or sell a property!
A representative from HCR Law responded to this review on 04 March, 2025:
We're delighted to hear that Sarah and the team were able to assist with the purchase of your first home, Olivia. We will be sure to pass on your positive feedback regarding their efficient communication and efficiency. We look forward to working with you on any future transactions.
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Matter Type:
Residential Conveyancing
Ellis Jessica
Collected on:
First class solicitor for all your residential property matters. Sarah is a fantastic lawyer with top tier comms. She has approached everything exceptionally professionally, whilst with warmth, and has secured a very fast transaction for both my sale and our purchase. Straight talking, tenacious, reliable, friendly and all round lovely to deal with. We can't thank her enough. Both myself and my fiancé highly recommend Sarah!
A representative from HCR Law responded to this review on 20 December, 2024:
Thank you for your review, Ellis. We're delighted to hear that Sarah was able to assist you with the sale and purchase of your properties. We will pass on your feedback to the team regarding their reliability and efficiency and look forward to working with you further in the future.
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Matter Type:
Mediation
James
Collected on:
Had dealings with this "solicitors" who in no way know the law, very very badly advised me which ended up costing me a lot of money due to that bad advice. Pretty much just told me what I wanted to hear to get me to use their services.
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Matter Type:
Residential Conveyancing
DAVID
Collected on:
This review is for a different branch.
We were recommended HCR Law and Laura Upshall in person to deal with the sale of our existing house and the purchase of the new one. In comparison to other firms quotes HCR Law appeared significantly more expensive. However the firms reputation for active diligence meant it was the most sensible option and we were not disappointed in anyway. Laura kept us informed of everything we needed to do, regularly reported on progress and chased all parties to ensure the sale went through in the shortest practical time period. Very professional, easy to deal with and a pleasure to talk to.
A representative from HCR Law responded to this review on 24 April, 2025:
We're delighted to hear that Laura and the team were able to assist with the sale and purchase of your new home, David. We will be sure to pass on your positive feedback regarding their communication and efficiency and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
J
Collected on:
This review is for a different branch.
Nayna Mahon was excellent in the purchase of our flat. Answered our questions, dealt with legal hiccoughs and ensured completion took place before the stamp duty deadline.
Would definitely recommend Nayna to others.
A representative from HCR Law responded to this review on 23 April, 2025:
Thank you for taking the time to leave us this review. We're delighted to hear that Nayna was able to assist with the purchase of your flat and will pass on your feedback regarding their communication and efficiency. We look forward to working with you on any future transactions.
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Matter Type:
Child Law
Briony
Collected on:
I was represented by Fiona during family court proceedings for a specific issue and I could not recommend her enough, Fiona is very direct but also respectful and dedicated to her clients and work. She made the experience less stressful than i imagined. I would recommend Fiona to anyone!
I hope we do not need to work together again in the nicest possible way as court is never nice for anyone, but if this was the case ever again I would be contacting Fiona!
Thank you! X
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Drew
Collected on:
Great service although you may have to chase things up
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Matter Type:
Purchase and Sale
David
Collected on:
I was recently advised by Zoe Touhey, assisted by Matt Hanson, on a residential property purchase. Both Zoey and Matt were responsive, explained everything clearly and even managed to keep me calm when the other side were completely hopeless. Heartily recommend them.
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Matter Type:
Residential Conveyancing
Grace
Collected on:
Fantastic service from the residential conveyancing team - can’t recommend them enough!
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Matter Type:
Purchase and Sale
Shane
Collected on:
Very knowledgeable and proactive.
I've used the HCR residential property services several time and each time I was impressed with the level of support I received. Everything flowed easily and each step was explained to me along with what's next and timescales.
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Although we work hard for our clients, our work in the community comes from the passion we have for making a difference. In addition to the charities supported by our own charitable foundation, our employees regularly raise money for projects and charities in the communities where they live and work. With more than 800 people across 10 locations, the impact of this care and energy is tangible.
