0330 024 0711
As a leading provider of legal and claims solutions to the UK and Ireland insurance markets, we’ve been disrupting the status quo since 1969. Since then we’ve expanded, and continue to expand, into other services including real estate, dispute resolution, restructuring and insolvency, debt recovery, employment, professional indemnity and product liability. We do things differently, with a forward-thinking, innovative approach that’s genuinely built around a focus on our clients’ needs – not our own. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Horwich Farrelly Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Horwich Farrelly Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Horwich Farrelly Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Horwich Farrelly Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Horwich Farrelly Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Horwich Farrelly Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Horwich Farrelly Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Insurance
Teodor
Collected on:
Very professional and responsive. It was a pleasure do deal with Stephen Ball, he provided regular updates and deliver first class service. Always replying to emails within the same day and always answering the phone. He was able to resolve the issue in our favour within a week. The insurance claim was on going for nearly a year. 5 stars service
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Kate
Collected on:
Avoid, avoid this company, they make you more stressed. They don't do their work properly, they don't read emails properly, they don't look at their correspondence between the court and parties, and they don't pay the money that the third-party Anshu they got the money for themselves. They still owe me money, they are ignoring me now. AVOID
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daniela
Collected on:
Aiden Moran what a star! very helpful from start to finish, every single person involved with my case was very professional, helpful,I appreciate everything you have done for me, thanks
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Marta
Collected on:
Lewis done amazing job with representing me. He was very professional and his work was truly outstanding. All I can say is that he is a big asset to the company.
In general the service I received was amazing, and everyone involved done superb work.
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Debbie
Collected on:
After a road traffic accident that wasn't my partners fault, our insurance company directed us to Horwich Farrelly. Teresa talked us through the process of going to court and helped us every step of the way. Good communication and an excellent outcome.
Thank you Teresa and Horwich Farrelly.
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Verified review
This review has been left by a verified client who used Horwich Farrelly Limited.
Matter Type:
Tribunal Claims
Rebecca Holland
Collected on:
I cannot thank Zhaleh Hawkins enough for her exceptional support in preparing our case for an employment tribunal involving an extremely challenging claimant. From the outset, their professionalism, clarity, and calm approach provided much-needed reassurance in what was a highly stressful situation.
Zhaleh demonstrated a deep understanding of employment law and tribunal procedures, and was always one step ahead in anticipating potential complications. Despite the claimant’s difficult and often unpredictable behaviour, Zhaleh remained composed, strategic, and focused—ensuring that our position was both strong and thoroughly evidenced.
What stood out most was her attention to detail, responsiveness, and the ability to translate complex legal matters into practical, understandable advice. She went above and beyond, often working outside standard hours to meet tight deadlines, and never lost sight of the human aspect of the case.
Thanks to Zhaleh and her teams hard work and dedication, we felt fully prepared and confident going into the tribunal process. I would not hesitate to recommend them to anyone needing expert legal support in employment matters—especially when the stakes are high and the case is anything but straightforward.
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Jamie
Collected on:
PLEASE NOTE - FAKE 5 STAR reviews - FRAUDULENT SOLICITORS
The most shocking Solicitors I have ever come across in 30 years. DIABOLICAL, DISGUSTING & AWFUL. FRAUDULENT ACTIVITIES- under investigation
If your insurance company refers you to this shambles of a solicitors, 1st thing you do is reject these Solicitors (this is a serious warning). Whether you’re 6 months down the line or 1 year or maybe 2, change Solicitors. Your new solicitors will get you up to speed within a few weeks or months compared to what they say they’ve done in 2 years. If you’re reading this & don’t listen you will read this again in 6 months or whenever and wish you did. SERIOUS WARNING
Horwich Farrelly Solicitors are also being investigated for serious FRAUD. I will update you all this week!
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hyscouser
Collected on:
They helped me with a civil case and was great, informative and communication was excellent all the way through the process.
would use and recomend again.
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Darren
Collected on:
They have been looking after a no fault claim for Axa since 2022, numerous staff changes through the process, they don't seem to know where to send the claim to without checking the file over and over again with different handlers. One of the handlers left and it took 3 months to assign to someone else and this was only done when I called for updates. They do not let you know of progress (and im not exactly confident the handlers have a clue on what to do). Calling to discuss things is frustrating and they never return calls.
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Matter Type:
Motor Insurance Policy
A
Collected on:
After a car accident my Insurers, AXA, passed the case to this firm. No communication for 6 months, then they want information from me within 4 days, over Christmas or they'll close the case. Very little communication, but when they did it was short, abrupt, unhelpful and pretty much rude. I asked a staff member for their manager's contact details, and was replied to with the manger copied in to the email. No follow up from either. Nothing. They're just not interested in the clients that bring the money in for them.
The case outcome was in my favour, but would have been anyway, there was no help from this company, and they did nothing to ensure any information was correct.
I have since moved my insurance away from AXA, so that I don't run the risk of dealing with this awful firm again.
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Lynsay
Collected on:
Claire Graydon has provided solid advice to Triangle Housing Association on several instructions covering different aspects of the business.
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Matter Type:
Construction
Janis
Collected on:
Very professional subject matter experts.
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Matter Type:
Construction
Deborah
Collected on:
Great staff
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With a forward-thinking, innovative approach that’s genuinely built around a focus on our client’s needs – not our own. We work with our clients every day, to help them realise their potential for sustained growth, and deliver the best possible solutions for what they tell us they need. Not what we think they need. Not a typical law firm.
