Bookers & Bolton

Sonali was kind, listened to my concerns and was meticulous in every matter.

It was a very long and difficult journey to complete the sale of my property, but Cindy and Gabriella dealt with all the matters professionally and diligently, and we finally completed the sale. Bookers & Bolton, the firm as a whole, and the team were so helpful from the beginning to end, and I will definitely come back for future transactions. Thank you so much Cindy and Gabriella!

We were referred to Bookers and Bolton by Lifetime Legal.

The process was difficult from the start. Shivam was rude, entitled and unhelpful. He was disorganised and did not send things in a timely manner, nor did he chase things in a timely manner. We were sent the same documents to sign countless times and they seemed to have little to no idea what had and hadn't been signed. We were told to drop the agreed price and that this was not optional, which was incorrect and the pressure applied was undue and not professional in the slightest. We had to endure countless and unnecessary hounding for documents already provided.

The whole experience was disheartening and we were getting very frustrated indeed. Then our purchasers became frustrated and pulled out of the purchase. No apology or regard was given for this.

As they had all the relevant information we foolishly decided to give them the opportunity to redeem themselves with the next purchaser. When the same mistakes began happening again and this was questioned, Shivan refused to acknowledge our concerns and refused to give the details of his superiors. He was rude and unhelpful and not at all understanding regarding the concerns we raised.
When this was questioned we received an email saying they were not continuing with the service.

When I tried to speak to them no one answered the phone. When I did eventually get to speak to Shivam he was rude, abrasive and quite frankly seemed to have an attitude problem and was not prepared to understand or listen to why I wanted to speak to someone regarding this.
I was refused a conversation with his manager.
The whole experience was appalling.
I would recommend anyone consoldering using this company to think again and will be taking further advice/action regarding this matter.

I have to say Dawn + Bookers& Bolton team made everything do so smoothly and took all the pressure out of moving explaining everything that I need to know….. THANK YOU, THANK YOU, THANK YOU

Despite how challenging and frustrating my sale has been, Shivum has been immensely supportive and professional throughout the process.

Shivum is quick to reply and easily accessible over the phone and has taken good care of my case.

This was my first experience to sell 2 properties. Thank you for your hard work and for always responding promptly with clarity to all my queries.