As a first-time buyer, the process of purchasing a home can be quite overwhelming, and I did find the communication a bit lacking at times during the early stages — responses were sometimes delayed, which was frustrating when trying to understand the next steps. That’s the only reason I wouldn’t give a full 5 stars.
That said, once things got moving, the team were professional, helpful, and supportive throughout the remainder of the process. They handled everything efficiently, kept me updated as we approached exchange, and answered any questions I had with clarity. I really appreciated their effort in the final stages to ensure everything went smoothly. Overall, a very good experience.