This review is for a different branch.
Positives
1. Once everything was in place, moved to completion quickly and efficiently.
2. The sale and purchase of the houses happened
Negatives:
1. When we first asked them to deal with the sale and purchase of the properties, we heard nothing about the purchase for 2 months. We knew searches could take a while to come back & it was over Christmas, so we accepted a bit of a delay. When we spoke to them, it turned out that searches had never been started because the selling estate agent had never submitted a memorandum of sale. We therefore had to pull out of that purchase due a deadline & move for another house. I would have expected the solicitor to proactively tell us that much earlier, as we could have moved for another house sooner & saved money on the stamp duty tax rise.
2. Generally felt that we were often chasing them & they weren't keeping us informed
3. The solicitor misread part of the covenant of the house that we were purchasing & we had to go back to them and clarify this with them
4. Frustrated that they wouldn't accept eSignatures on documents and we had to post everything back to them