Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Moore Barlow LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Moore Barlow LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Moore Barlow LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Moore Barlow LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Moore Barlow LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Moore Barlow LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Moore Barlow LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Jessie
Collected on:
Lucy took us though our first house purchase which can feel very daunting! She was helpful, efficient, knowledgable & personable - I cannot fault our experience from start to finish. If you are buying a house for the first time I would highly recommend Lucy! Thank you Lucy!
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Matter Type:
Mediation
Robert
Collected on:
Very strange developments this afternoon. Had a call with Karen Barham and Victoria Walker today to discuss service failure, poor outcomes and excessive costs charged for my mediation service. When a conversation that occurred early in the process was played back to Karen she “played dumb” and pretended it didn’t occur, when I asked for her to put her recollection and version of events in writing to me in an email the partner on the call Victoria became defensive and evasive and threatened to end the call. Victoria also thought it was her role as the partner supervising the complaints process to argue with the client and pick holes in what she was being told. At the end of the call I asked for the name and contact details of a senior partner and was told by Victoria those would be sent - never received. I later called to speak to Victoria and was told she would call me back - never received a call back.
Overall appears to be quite toxic behaviour from senior people at this firm. Awaiting a response from the senior partners.
A representative from Moore Barlow LLP responded to this review on 17 April, 2025:
Hi Robert Thank you for taking the time to give us your feedback. I am sorry you are unhappy about the service you received. The matter is currently with the client care manager and they will respond to you shortly. Moore Barlow always strives to offer the best service to all our clients and prospective clients. As part of improving our ongoing customer service we want to assure you that we take all feedback seriously. Regards, Jonny
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Matter Type:
Residential Conveyancing
Steve
Collected on:
Lucy managed the sale of my father's property during late 2024; the process was far from straightforward for her to deal with, yet I found Lucy to be extremely capable and proactive - ultimately she achieved the goal with completion taking place in mid January 2025. Communication was excellent and there was flexibility to meet at the Guildford office or online instead; she also phoned me regularly with specific updates. I recommend both Lucy and Moore Barlow to anyone who is seeking a reliable lawyer for conveyancing services in Surrey and beyond. Many thanks!
A representative from Moore Barlow LLP responded to this review on 15 January, 2025:
Dear Steve, Thank you for your kind review and I’m so glad that we managed to get your sale completed in the end. Kind regards, Lucy Thacker
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Richard
Collected on:
Lucy has been simply superb at guiding us as a church through a lengthy house sale and purchase . Her level of approachable input has been second to non and we have grown to completely trust her advice. We cannot recommend her enough!
A representative from Moore Barlow LLP responded to this review on 19 November, 2024:
Dear Richard, Thank you for your kind review. It was a pleasure to assist the church and I’m glad we were able to assist with both the sale and the purchase. Regards, Lucy Thacker | Associate
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Matter Type:
Residential Conveyancing
Chris
Collected on:
From the moment Lucy was on board our confidence grew. We received excellent information in a timely manner.
The whole conveyancing process was executed as swiftly as possible despite some curved balls from the buyers which were handled very competently. Thank you.
A representative from Moore Barlow LLP responded to this review on 28 May, 2024:
Hi Chris, Thank you for this review. If we can assist in any other way, please let us know. Regards, Jonny
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Matter Type:
Residential Conveyancing
Stephen
Collected on:
Our house purchase became complex and drawn out because of problems faced by the seller and further delays caused by the seller's solicitors being unresponsive. By contrast, Lucy was brilliant. She managed the purchase carefully, provided clear and helpful advice and guidance throughout and never took her eye off the ball. Despite the difficult seller, Lucy remained patiently engaged and continued to drive things forward until we eventually completed. I would strongly recommend Lucy and look forward to working with her again in the future.
A representative from Moore Barlow LLP responded to this review on 03 May, 2024:
Dear Stephen, Thank you so much for your kind review. It was a long process for you, but I’m so pleased we managed to get there in the end. I hope the family settle in well. regards, Lucy Thacker | Associate
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Matter Type:
Agricultural land for sale or development
al
Collected on:
We had the privilege of engaging Lucy , and I can confidently say she is the best residential solicitor I’ve ever encountered. From our very first communications, Lucy impressed me with her expertise and approachability.
🔹 Clear Communication:
• Lucy explained legal matters in terms I could easily understand.
• She was always responsive, promptly addressing my questions.
🔹 Knowledgeable and Affordable:
• If you’re looking for a knowledgeable solicitor, Lucy is your go-to.
• Her commitment to providing top-class services truly sets her apart.
In summary, Lucy’s professionalism and dedication made a significant impact on our land purchase. If anyone needs legal support, I wholeheartedly recommend Lucy!
A representative from Moore Barlow LLP responded to this review on 28 February, 2024:
Hi Alistair Thank you for your very kind words. It was a pleasure acting for you and I’m glad we were able to assist with your land purchase. Regards, Lucy Thacker | Associate
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Matt & Cathy
Collected on:
Lucy was professional, helpful, and diligent. A delight to deal with.
A representative from Moore Barlow LLP responded to this review on 21 February, 2024:
Hi Matt, Cathy, Thank you very much for this lovely review. We will pass it on to Lucy. If we can assist in any other way, please let us know. Regards, Jonny
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Ms Carol
Collected on:
All done over email. Very efficient. Happy with service.
A representative from Moore Barlow LLP responded to this review on 13 February, 2024:
Hi Ms Carol, Thank you for your kind review. I'm glad we could help you so swiftly. If you can assist in any other way, please let our team know. Regards, Jonny
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Greg
Collected on:
It was a pleasure working with Lucy on our recent conveyancing enquiry – she was extremely helpful, offered useful advice, and communicated effectively. We would highly recommend her services to anyone looking for a solicitor. Many thanks, Lucy!
A representative from Moore Barlow LLP responded to this review on 12 February, 2024:
Dear Greg and Kate, It was an absolutely joy to act for you in your purchase and wish you both all the best. Regards, Lucy Thacker | Associate
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