Verified review
This review has been left by a verified client who used Walker Foster Limited.
Anonymous
Collected on:
First home
All good except AML requirements feeling OTT. Sarah and the team was very prompt to respond to questions. My review of Sarah personally is overwhelming positive as she managed the case well and was prompt.
I can’t give an honest review without mentioning issues around AML and personal data concerns. I’d have liked these to be expectations to be managed earlier especially with the sheer amount of personal data I was asked & expected to provide (more than 5 years worth of bank statements in my case!). So be aware that if use Walker Foster they will need to see every single transaction!
The firm should also invest in new technology and not rely solely on email. The ICO state that email is not a secure method of information sharing however WF don’t seem to take this approach and expect email to be the main method of communication including when sending large amounts of personal data. I did complain about this however WF seemed very indifferent and their complaints handling seems very indifferent.
I continue to have significant concerns regarding personal data however had no other real option if I wanted to proceed with the purchase. Im raising a compliant with the ICO given the relaxed approach WF have as feel clients are put at risk.
Please not that this part of the review is not aimed at Sarah personally but rather at the firm. I do believe that work is needed to improve this process and protect client data.
A representative from Walker Foster Limited responded to this review on 31 July, 2025:
Thank you for taking the time to share your concerns regarding our AML and personal data collection for the purposes of your house purchase. We take feedback like yours seriously, as it helps us ensure our practices remain transparent, respectful, and aligned with client expectations. We understand that data privacy is a critical issue, and we want to assure you that our approach to data collection is guided by strict compliance with relevant regulations, including GDPR and the AML Regulations, and by our commitment to ethical standards. The data we collect is used solely for the transaction to which it relates and it is held securely in our system. That said, we are always open to reviewing and refining our practices and we are already looking to modernise our practice management system to offer more options to our clients. On this basis, I hope we have the opportunity to work with you again in the future.
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