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How Thompsons Compares

Value for money

!

Limited data.

This firm - 99%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thompsons performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    1950
  • Very Good

    109
  • Average

    19
  • Poor

    12
  • Awful

    60

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Rhys

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Rhys

July 01, 2025

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Collected on:

Excellent Communication and Professional Service

Jennifer was extremely professional and friendly throughout the handling of our case. She was caring and understanding in regards to the emotional difficulties faced by my parents and me and made things much easier for us by always keeping on top of communication and explaining things to us in a clear and easy to understand way.

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Wendy

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Wendy

June 30, 2025

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Collected on:

Personal, yet professional service

Jennifer Wallace was very efficient and most importantly very caring in the service provided to me. Jennifer responded promptly and explained everything regarding my case in an easy to understand manner. I felt I could contact Jennifer with any questions I had and nothing was too much trouble.

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Anonymous

March 17, 2025

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Collected on:

Jennifer Wallace is an asset to Thompsons

Jennifer handled a very difficult and emotional case for myself and my parents recently and I honestly can’t thank her enough for her approach and professionalism.
She was very empathetic and understanding of our situation, very thorough and detailed, and her communication was excellent.
I have to say that prior to her involvement my case was handled by a different solicitor at Thompsons and my experience was very poor, with very little communication or progression.
Jennifer took over the case and was very quickly on the phone to me clarifying the case and position and in all honesty restored my confidence in Thompsons, and for the first time I actually felt like someone cared. Jennifer listened to me, and did everything she said she would. She regularly updated me and followed-up on our case and was able to reach a very very fair settlement. Jennifer - on behalf of my parents and I, we are incredibly grateful and I would like to say Thank You for your professional approach and the kindness shown when talking with me. We wish you all the best.

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Chloe Walden

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Chloe Walden

March 03, 2025

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Collected on:

Amazing.

Jennifer took over my case and dealt with it amazingly. She always kept me really informed and up to date with details and if I didn’t understand anything, helped me make sense of it. Couldn’t thank Jennifer enough, would recommend Thompsons Solicitors to anyone as they made the process as a whole a breeze and were very supportive.

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Scott James

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Scott James

January 22, 2025

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Collected on:

Work place injury compensation

I have nothing but positive things to say about the quality of service I received from Jennifer and her colleagues

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Anonymous

August 13, 2024

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Collected on:

Highly Recommend

I had an excellent experience with Thompsons Solicitors Scotland for my compensation claim. They were incredibly professional, friendly, and always approachable. The team answered all my questions promptly and kept me up to date throughout the entire process. I was pleasantly surprised to receive more compensation than I had expected. I highly recommend Thompsons Solicitors to anyone seeking legal assistance—they truly go above and beyond for their clients.

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Margaret McElhinney and John McArdle

Verified review

This review has been left by a verified client who used Thompsons.

Margaret McElhinney and John McArdle

July 31, 2025

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Collected on:

Amendments to our wills

John and I found Emma to be very helpful and professional!

Margaret McElhinney & John McArdle

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Kayleigh

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Car Passenger

Kayleigh

July 30, 2025

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Collected on:

Car crash claim

Robert was fantastic from start to finish of my claim. He explained everything in a way I understood, and kept me informed throughout. Communication from Robert was great, especially when different medical appointments and professionals were required as part of the process.

Couldn't fault Robert and his team, and I would definitely recommend them.

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Elizabeth

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Car Accident

Elizabeth

July 28, 2025

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Collected on:

Car accident claim

Had a nice experience with this company took a while but was sorted 👌 the people who delt with me had a lot of patience as I am not very good with emails was looked after very well thank you x

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Vladimira Evans

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Vladimira Evans

July 23, 2025

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Collected on:

Compensation

Amazing service. Brilliant Communication. Would highly recommend.

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Reviews collected from

Carol

Carol

February 08, 2024

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Collected on:

Carol

Couldn't help with my particular problem but pointed me in the eight direction.

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István

István

September 27, 2023

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Collected on:

István

I could recommend them to everyone. They professionally managed my issue and I could receive a high amount of compensation.

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Margaret

Margaret

May 26, 2018

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Collected on:

Margaret

Thompson,s went out of their way to help my family, Eilish Lindsay was consistent and precise with everything. Thank you so much .

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Tony

Tony

July 10, 2025

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Collected on:

Tony

Partner contacted this firm to represent him against his company for harassment and using his disability confidential information to block his career progress which clearly breaches Equality Act 2010. Partner compiled hundreds of documents thoroughly and categorised everything very neatly so it was easy for them to go through all the evidence he had gathered. Partner was aiming to get a year's salary plus extra costs per area as compensation for all the damage cost. This firm could've got a big portion themselves, but they decided not to represent him as they couldn't be bothered to deal with his 'complex case'. Really useless and unprofessional firm.

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Les

Matter Type:

No Win No Fee

Les

June 25, 2025

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Collected on:

Les

They always keep you updated on progress i would recommend to anyone

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Thompsons are accredited by

accreditation
accreditation

About this branch

Description

When you make a personal injury claim with us you can rest assured that unless you win, you make no financial outlay whatsoever – no small print and no exceptions. This means that if your claim is unsuccessful, you will not pay any fees or costs to your solicitor or anyone else concerned with the case. Our No Win, No Fee agreement adheres to the strict regulatory requirements of The Law Society of Scotland. The service of Thompsons Solicitors is built on serving your legal rights while remaining sensitive to your immediate needs. This means that while we are pragmatic in our approach, we are always understanding of the needs of our clients and strive to secure interim payments whenever possible and necessary. Although we are prepared to litigate robustly on your behalf we have a proud track record of securing settlement out of court. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Practice areas

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. Thompsons Solicitors has offices in Dundee, where our expert personal injury solicitors will use their expansive knowledge, developed over many years of experience, to advise and guide you through your claim. We can support you in making the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims

Regulated by

Law Society of Scotland

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Employment
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Maternity and Paternity
    • Part Time Workers
    • Redundancy
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Armed Forces Compensation Scheme
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Trusts
    • Wills

Business areas of law

  • Company & Commercial
    • Insurance
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