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How Thompsons Compares

Value for money

!

Limited data.

This firm - 99%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 50%
Overpriced 0%
About Right 50%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thompsons performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    1950
  • Very Good

    109
  • Average

    19
  • Poor

    12
  • Awful

    60

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
John

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

John

July 17, 2025

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Collected on:

Injury at work

First class service from everyone who handled my case. I highly recommend Thompson solicitors

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Rosemary

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Rosemary

February 11, 2025

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Collected on:

First class service and care

My experience was one of understanding, professionalism, caring and someone working hard for the very best outcome for my case, Thats exactly what she got me. Very grateful

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Anonymous

October 10, 2024

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Collected on:

Claim for compensation

I found Hannah Bennett a very helpful person that is passionate about her job and her clients she made everything so simple and easy and fought the corner like it was her own thanks again hannah !

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Andrew

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Andrew

September 19, 2024

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Collected on:

Always informed

Hannah from the very start kept me informed and up to date on every part of the process right through to the very end. I have no hesitation in recommending her or her colleagues and Thompsons. I cannot express my thanks enough.

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Margaret McElhinney and John McArdle

Verified review

This review has been left by a verified client who used Thompsons.

Margaret McElhinney and John McArdle

July 31, 2025

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Collected on:

Amendments to our wills

John and I found Emma to be very helpful and professional!

Margaret McElhinney & John McArdle

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Kayleigh

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Car Passenger

Kayleigh

July 30, 2025

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Collected on:

Car crash claim

Robert was fantastic from start to finish of my claim. He explained everything in a way I understood, and kept me informed throughout. Communication from Robert was great, especially when different medical appointments and professionals were required as part of the process.

Couldn't fault Robert and his team, and I would definitely recommend them.

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Elizabeth

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Car Accident

Elizabeth

July 28, 2025

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Collected on:

Car accident claim

Had a nice experience with this company took a while but was sorted 👌 the people who delt with me had a lot of patience as I am not very good with emails was looked after very well thank you x

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Vladimira Evans

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Vladimira Evans

July 23, 2025

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Collected on:

Compensation

Amazing service. Brilliant Communication. Would highly recommend.

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Anonymous

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Anonymous

July 20, 2025

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Collected on:

Thankful

Suzanne has been very helpful giving me clear and precise information and solved my case.

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James Mcmurray

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Road Traffic Accident

James Mcmurray

July 11, 2025

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Collected on:

Excellent service, above and beyond

It all began with a freak cycling accident on my way to work one oct morning in 2023, unbeknown to me was the cause of the accident was a pothole in the road , I have been cycling for 20years plus and had never experienced an incident like this, but needless to say that when I contacted Nicola at Thompsons she was willing to listen and filled me with confidence, subsequently the defendant settled today with what I can only describe as a generous offer , thank you Nicola

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Reviews collected from

Tony

Tony

July 10, 2025

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Collected on:

Tony

Partner contacted this firm to represent him against his company for harassment and using his disability confidential information to block his career progress which clearly breaches Equality Act 2010. Partner compiled hundreds of documents thoroughly and categorised everything very neatly so it was easy for them to go through all the evidence he had gathered. Partner was aiming to get a year's salary plus extra costs per area as compensation for all the damage cost. This firm could've got a big portion themselves, but they decided not to represent him as they couldn't be bothered to deal with his 'complex case'. Really useless and unprofessional firm.

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Les

Matter Type:

No Win No Fee

Les

June 25, 2025

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Collected on:

Les

They always keep you updated on progress i would recommend to anyone

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Aimee

Matter Type:

Accident At Work

Aimee

May 14, 2025

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Collected on:

Aimee

Thomsons solicitors was used by my union (unison) when I told them about an incident at work. Nathalie handled my case and quickly managed to handle this. With the workplace this incident was at claiming full responsibility, this was a faster claim. She had mentioned, if I were to reject the offer I was given, I could get more money but since that’s not the reason for this, I went with the original offer.
I can’t thank everyone at Thomsons enough!

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Alan

Matter Type:

No Win No Fee

Alan

April 03, 2025

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Collected on:

Alan

Joel shaw dealt with my case start to finish. Excellent and extremely professional with every detail. Good outcome with my compensation claim and would highly recommend highly Thank you Thomsons.👍

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Antonia

Antonia

March 19, 2025

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Collected on:

Antonia

What a waste of time! I have put so much time in to everything they asked me to do even spending money to get to appointments ect to be told that they are no further forward with the 3rd party and wouldn't feel confident going to court after nearly a year of waiting so disappointing

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Thompsons are accredited by

accreditation
accreditation

About this branch

Description

When you make a personal injury claim with us you can rest assured that unless you win, you make no financial outlay whatsoever – no small print and no exceptions. This means that if your claim is unsuccessful, you will not pay any fees or costs to your solicitor or anyone else concerned with the case. Our No Win, No Fee agreement adheres to the strict regulatory requirements of The Law Society of Scotland. The service of Thompsons Solicitors is built on serving your legal rights while remaining sensitive to your immediate needs. This means that while we are pragmatic in our approach, we are always understanding of the needs of our clients and strive to secure interim payments whenever possible and necessary. Although we are prepared to litigate robustly on your behalf we have a proud track record of securing settlement out of court. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Practice areas

Thompsons Solicitors is recognised as the leading personal injury firm in Scotland and is able to attract the very best in personal injury solicitor talent from across Scotland and the wider UK. Our areas of specialism include the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims

Regulated by

Law Society of Scotland

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Employment
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Maternity and Paternity
    • Part Time Workers
    • Redundancy
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Armed Forces Compensation Scheme
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Trusts
    • Wills

Business areas of law

  • Company & Commercial
    • Insurance
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