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How Thompsons Compares

Value for money

!

Limited data.

This firm - 99%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thompsons on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompsons. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thompsons performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thompsons and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thompsons compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    1939
  • Very Good

    109
  • Average

    19
  • Poor

    12
  • Awful

    59

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Bruce tulloch

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Bruce tulloch

June 20, 2025

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Collected on:

Accident at work

Absolutely fantastic from start to finish and some much help and caring . And understanding.

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Tom

Matter Type:

Car Accident

Tom

June 19, 2025

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Collected on:

Excellent Professional Service

I have been dealing with Scarlett Small who has been excellent throughout the whole process. SHe has answered all questions promptly, given advice where required and guided me through the whole process. She has been thoroughly professional, explaining any jargon etc and fully explaining the process at each stage. I would highly recommend her and Thompsons Solicitors.

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Alex

Matter Type:

Personal Injury Law

Alex

June 18, 2025

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Collected on:

Personal Litigation

I am writing to express my heartfelt appreciation for the exceptional services and outstanding experience I had with your firm. From the moment I engaged with your team, I was met with professionalism, dedication, and a genuine commitment to achieving the best possible outcome for my case.
Your solicitors demonstrated an impressive depth of knowledge and expertise, guiding me through every step of the legal process with clarity and confidence. Their attention to detail and proactive approach ensured that I was always well-informed and reassured.
I was particularly impressed by the personalised care and attention I received. Your team took the time to understand my unique circumstances and provided tailored advice that was both practical and insightful. This level of client-focused service is truly commendable and sets Thompsons Solicitors apart.
Thank you once again for your exceptional service. I would not hesitate to recommend Thompsons Solicitors to anyone in need of legal assistance. Your dedication to your clients is evident, and I am grateful for the positive experience I had with your firm.

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Kayla

Matter Type:

No Win No Fee

Kayla

June 13, 2025

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Collected on:

Compensation

Lauren was very helpful in keeping me updated with my case
And keeping me informed about what to expect in video calls and emails.

Thank you very much

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Norma

Matter Type:

No Win No Fee

Norma

June 11, 2025

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Collected on:

Fantastic company

Great company with wonderful staff. My case was dealt with in a friendly professional manner from start to finish

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Sean

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Personal Injury Law

Sean

June 10, 2025

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Collected on:

Personal injury

Excellent service and support . Kept me informed and up today and provided advice. Was straightforward and no jargon

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Angela Ord

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

No Win No Fee

Angela Ord

June 04, 2025

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Collected on:

Very Lovely Girl

Loved dealing with Suzanne she was very easy to chat with and was good at getting things done would definitely use her if needed in the future.

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Darryl

Matter Type:

Accident At Work

Darryl

June 04, 2025

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Collected on:

Excellent and efficient service

I can’t thank Shahrez Rashid enough for the outstanding support and professionalism he showed throughout my injury at work claim. From our first conversation, he was understanding, knowledgeable, and genuinely committed to helping me get the outcome I deserved.

Shahrez kept me fully informed at every step, explaining the legal process in simple terms and always making time to answer any questions I had. His calm, confident approach gave me peace of mind during what was a very stressful time.

Thanks to Shahrez’s dedication and expertise, I received a fair and timely settlement that will make a real difference in my recovery. I’m truly grateful for everything he’s done and wouldn’t hesitate to recommend him to anyone needing a solicitor—especially for a personal injury claim.

Exceptional service from start to finish!

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Steven Robinson

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Accident At Work

Steven Robinson

June 02, 2025

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Collected on:

Compensation Claim

I had surgery after an accident at work , I was advised by my union to talk to Thompsons regarding putting in a claim . I was given professional advice and helped whenever I felt I needed to be . They kept me up to date whenever there was any new information and treated me with respect .

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Amanda

Verified review

This review has been left by a verified client who used Thompsons.

Matter Type:

Car Accident

Amanda

May 16, 2025

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Collected on:

Helpful

Suzanne was helpful and kept me updated regularly. She helped to explain things when they were not clear. I’m happy with service provided.

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Reviews collected from

Les

Les

June 25, 2025

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Collected on:

Les

They always keep you updated on progress i would recommend to anyone

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Aimee

Matter Type:

Accident At Work

Aimee

May 14, 2025

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Collected on:

Aimee

Thomsons solicitors was used by my union (unison) when I told them about an incident at work. Nathalie handled my case and quickly managed to handle this. With the workplace this incident was at claiming full responsibility, this was a faster claim. She had mentioned, if I were to reject the offer I was given, I could get more money but since that’s not the reason for this, I went with the original offer.
I can’t thank everyone at Thomsons enough!

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Alan

Matter Type:

No Win No Fee

Alan

April 03, 2025

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Collected on:

Alan

Joel shaw dealt with my case start to finish. Excellent and extremely professional with every detail. Good outcome with my compensation claim and would highly recommend highly Thank you Thomsons.👍

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Antonia

Antonia

March 19, 2025

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Collected on:

Antonia

What a waste of time! I have put so much time in to everything they asked me to do even spending money to get to appointments ect to be told that they are no further forward with the 3rd party and wouldn't feel confident going to court after nearly a year of waiting so disappointing

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Monica

Monica

January 03, 2025

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Monica

I am victim witness the service I received
Thomson solicitors was absolutely shocking .
Personal injury case is at courts . Was told
There was no merit in my case this was
Based without seeing medical evidence
In the case. The case is at the courts if there was no merit in the case this would not be at the court. . I would advise anyone looking personal injury solicitor to
Go to another firm. Service at Thompson
Solicitor was below par ..

You just need read there reviews

Absolutely shocking service trauma victim

Fact

It’s up to judge to decide if there is merit
In case not Thomson solicitors

If I could rate this firm no stars I would

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Thompsons are accredited by

accreditation
accreditation

About this branch

Description

If you live in the Scottish Borders and have suffered a personal injury as a result of someone else's negligence, or you have suffered injury as a result of an accident while in the Scottish Borders, contact Thompsons Solicitors today for information and advice regarding how you may be able to claim compensation for your pain, suffering, expenses and lost earnings. We can quickly ascertain the essential details of your case and help you determine whether it is in your interests to pursue a claim for accident compensation through the solicitors at our Borders offices. We can also help you explore your funding options; with our no win, no fee package guaranteeing you will not a pay a penny if your case is unsuccessful and our assurance that you will receive the maximum compensation possible, with no hidden costs or initial outlay, if your claim has a positive outcome.

Practice areas

Thompsons Solicitors is recognised as the leading personal injury firm in Scotland and is able to attract the very best in personal injury solicitor talent from across Scotland and the wider UK. Our areas of specialism include the following: Spinal injury claims Amputation claims Medical product claims Whiplash claims Asbestos claims Road traffic accident claims Accident at work claims Industrial injury and disease claims Brain injury claims Cycling accident claims

Regulated by

Law Society of Scotland

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Employment
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employment Contracts
    • Employment Law
    • Equal Pay Disputes
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Maternity and Paternity
    • Part Time Workers
    • Redundancy
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Armed Forces Compensation Scheme
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Plaques (Scotland)
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Trusts
    • Wills

Business areas of law

  • Company & Commercial
    • Insurance
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