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How Simpson Solicitors Compares

Value for money

This firm - 91%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Simpson Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Simpson Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 75%
About Right 25%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Simpson Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Simpson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    787
  • Very Good

    46
  • Average

    6
  • Poor

    9
  • Awful

    58

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Wieslaw Adam

Matter Type:

Wills

Wieslaw Adam

February 17, 2023

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Excellent value for truly professional service

Melissa Witter LL.B took me through the process of writing my Last Will and appointing my Executors.
Ms Witter has clearly and professionally explained every detail, including the cost that amounts to 1.5% of the value of my estate with no additional hidden costs for every email, phone call or other costs of some third party that may be involved in the process of the probate.
This fresh approach has been very appreciated since my previous solicitors, naturally I will not name them, have been very cagey for years about the final costs and I could never find out how much their hidden charges could amount to on top of their 2.5 - 3.0% of the value of my estate.
I strongly recommend Simpson Solicitors and Ms. Melissa Witter LL.B in particular.

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Lisa

Matter Type:

Wills

Lisa

July 28, 2022

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Collected on:

BEST EVER EXPERIENCE

OH MY WORD, THESE GUYS ARE ACTUALLY THE BEST. NO SERIOUSLY. NO PRESSURE, YOU DO WHAT YOU WANT AT THE STAGE YOUR AT AND NO PRESSURE WHATSOEVER. ABSOLUTELY WONDERFUL FRIENDLY PERSONAL SERVICE. WOULD RECOMMEND 100000000 TIMES OVER. MICHELLE BADEN DAINTREE IS AN ANGEL. LOVE HER TO BITS SHE BECAME FAMILY IN ONE PHONE CALL. PLEASE PLEASE PLEASE CALL THESE GUYS THEY ARE WONDERFUL

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Riegmar

Riegmar

May 27, 2025

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Avoid at all cost

Absolutely horrible. I cannot stress enough the importance to avoid using Right Legal as your representative. This firm is a recipe for inducing stress in your life. Over the years, they caused me to spend an exorbitant amount of money and time due to their lack of professionalism. Their employee turn over rate is also ridiculously high which is quite worrisome but makes so much sense. The quality of their service is so low and the professionals they hire reflect just that. Often times when you deal with one handler, they disappear without notice and your file is picked up by a new person that isn't even equipped to handle things and you end up in the same situation because when they finally catch up with your case status, the amount of time already passed and the not knowing how to progress things just causes more frustration to you as a client. Before you know it, they're also gone without notice.

I would not be typing out this message if it was not because of the frustrations, poor service, lack of transparency, low progress, low regard for me as a client, lack of professionalism, unwilling be truthful, inability to acknowledge their own shortcomings, horrible communication, inability to find solutions, and the STRESS that I've experienced over the years.

This firm needs to sued for how they operate. I cannot stress enough my urge to you to avoid them at all costs. There were so many mistakes they made along the way that if I did not call it out it would probably costs me more than needed and also cost me getting the results that I deserved. I felt as though like I was holding their hands and having to constantly nudge them along the way to get anything done and the worst part is that they seemed not to care because there are never any consequences. Imagine receiving a compensation of 100 pounds when you're being forced to pay a bill of 3K just because the firm is lazy to resolve an issue they created. Imagine being billed 8K for having to outsource another firm just to write and send a letter because the firm's legal representatives weren't competent enough to do so. Imagine experiencing mistakes and mistakes for years. Please do not place yourself in this position with them. It's beyond me how they received 4.7 stars here but on Google it's way below that, even the ratings feel like a false reality.

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Crispin E

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Crispin E

May 19, 2025

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I’ve received nothing in over 3 weeks since paying for a Will

My wife and I talked through our Will requirements and were charged a lot of money, with no warning how much before interview, and have received nothing in over 3 weeks since then. It feels like we’ve been scammed.

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Andrew

Matter Type:

Wills

Andrew

May 19, 2025

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Collected on:

Update of our LPAs

My wife and I needed to update our LPAs to replace an attorney. We had really professional and friendly advice from Charlie Watts. The whole process was easy and painless and competitively priced. Thanks again for your service and advice.

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Penelope

Matter Type:

Disputed Trusts

Penelope

May 14, 2025

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Collected on:

Wills

Michelle helped my husband and myself with our new Wills and I found her very friendly, professional and very good with my husband who is severely sighted. I have already recommended her to a family member.

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Samantha

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Trusts

Samantha

May 10, 2025

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Collected on:

Shocking communication

Had a will trust meeting on 1 April. It’s now 10 May and after having paid £1,000 we have heard nothing despite requesting an update from the solicitor in charge.

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Linda

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Linda

May 07, 2025

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Miss Curtis

Very good professional and easy to understand

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Anonymous

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Anonymous

May 05, 2025

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Collected on:

Will writing

Thorough hour interview explained fully

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Pedro

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Pedro

May 04, 2025

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Collected on:

Great customer service

I had a home visit. I was able to make an informed choice.

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Reviews collected from

Mr

Matter Type:

Wills

Mr

February 07, 2025

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Collected on:

A client

Have rung twice on two consective days, still awaiting call back. Not the level of customer service one hopes for. Many alternative Solicitors in kingswood. Not impressed !

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Abid

Abid

December 21, 2024

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Abid

A very friendly and professional service. This was our first time we had a Will written professionally and likely is the same as a lot of people something that is a bit daunting and ignored but necessary.
We met with Caitlin Williams who was brilliant throughout the whole process explaining and answering all our questions and concerns.
Caitlin was very knowledgeable and helpful in guiding us with the various aspects of our needs to cover all the areas required in simple language.

What a wonderful experience, I would highly recommend Simpson Solicitors and in particular Caitlin, a great job done. Thank you

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Kim

Matter Type:

Wills

Kim

December 16, 2024

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Kim

A very friendly and professional service. This was my first Will as I had been putting off writing one!! I met with Caitlin Williams who answered all my questions and concerns. I received a draft will within days of our first meeting. When I contacted the office about some wording I was unsure of, I spoke to Nicole who was able to reassure me. I would highly recommend them, a great experience all round. Thank you

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PC

PC

December 04, 2024

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A client

I used Simpsons Solicitors in Kingswood to create a Will as part of the Free Wills service. It was an excellent experience. Caitlin Williams was professional and friendly and I had complete confidence in her ability. I would recommend Simpsons and I would use their services again.

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Paul

Matter Type:

Wills

Paul

December 01, 2024

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Paul

Caitlin Williams was very helpful, talked us through the Will process and made everything clear and easy; thank you!

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Simpson Solicitors are accredited by

accreditation
accreditation

About this branch

Description

We are one of the largest Wills & Probate providers in the country. Welcome to Right Legal Group. We are a well established Law firm, regulated by the Solicitors Regulation Authority. We specialise in Wills, Probate & Estate Planning. We have built a network across the country which provides the ‘RightWill’ platform, working together on a mission to change the way people think about making a Will. We preserve not only our clients’ financial assets but their emotional assets too.

Practice areas

Wills, Probate and Estate Planning

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills
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