Request a callback

Book an appointment

How Right Legal Group Limited Compares

Value for money

This firm - 91%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Right Legal Group Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Right Legal Group Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 40%
About Right 57%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Would recommend to
friends and family

This firm - 92%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Right Legal Group Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 92%
No 8%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Satisfied with
outcome of matter

This firm - 92%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Right Legal Group Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 92%
No 8%

If you would like to read more about how we work with our review data please see our Transparency section.

Read moreless...

Rankings by area of expertise

The rankings below show the areas of expertise that Right Legal Group Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    795
  • Very Good

    46
  • Average

    6
  • Poor

    9
  • Awful

    61

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
John

Matter Type:

Disputed Probate

John

June 26, 2025

Report to admin

Collected on:

Awful awful awful


Slow unhelpful and uncaring
They make promises and 9 times out if 10 don't keep them
Don't return calls
Change personal dealing frequently
Make up new things that need doing without any prior discussion
If you raise a complaint they pay lip service to resolving
20 months since our relatives death and still no sign of resolution
One of the worst companies I have had the misfortune to deal with
The pain of dealing with this organisation makes a difficult time even more traumatic

Was this review helpful?

Riegmar

Riegmar

May 27, 2025

Report to admin

Collected on:

Avoid at all cost

Absolutely horrible. I cannot stress enough the importance to avoid using Right Legal as your representative. This firm is a recipe for inducing stress in your life. Over the years, they caused me to spend an exorbitant amount of money and time due to their lack of professionalism. Their employee turn over rate is also ridiculously high which is quite worrisome but makes so much sense. The quality of their service is so low and the professionals they hire reflect just that. Often times when you deal with one handler, they disappear without notice and your file is picked up by a new person that isn't even equipped to handle things and you end up in the same situation because when they finally catch up with your case status, the amount of time already passed and the not knowing how to progress things just causes more frustration to you as a client. Before you know it, they're also gone without notice.

I would not be typing out this message if it was not because of the frustrations, poor service, lack of transparency, low progress, low regard for me as a client, lack of professionalism, unwilling be truthful, inability to acknowledge their own shortcomings, horrible communication, inability to find solutions, and the STRESS that I've experienced over the years.

This firm needs to sued for how they operate. I cannot stress enough my urge to you to avoid them at all costs. There were so many mistakes they made along the way that if I did not call it out it would probably costs me more than needed and also cost me getting the results that I deserved. I felt as though like I was holding their hands and having to constantly nudge them along the way to get anything done and the worst part is that they seemed not to care because there are never any consequences. Imagine receiving a compensation of 100 pounds when you're being forced to pay a bill of 3K just because the firm is lazy to resolve an issue they created. Imagine being billed 8K for having to outsource another firm just to write and send a letter because the firm's legal representatives weren't competent enough to do so. Imagine experiencing mistakes and mistakes for years. Please do not place yourself in this position with them. It's beyond me how they received 4.7 stars here but on Google it's way below that, even the ratings feel like a false reality.

Was this review helpful?

Crispin E

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Crispin E

May 19, 2025

Report to admin

Collected on:

I’ve received nothing in over 3 weeks since paying for a Will

My wife and I talked through our Will requirements and were charged a lot of money, with no warning how much before interview, and have received nothing in over 3 weeks since then. It feels like we’ve been scammed.

Was this review helpful?

Samantha

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Trusts

Samantha

May 10, 2025

Report to admin

Collected on:

Shocking communication

Had a will trust meeting on 1 April. It’s now 10 May and after having paid £1,000 we have heard nothing despite requesting an update from the solicitor in charge.

Was this review helpful?

Anonymous

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Anonymous

May 05, 2025

Report to admin

Collected on:

Will writing

Thorough hour interview explained fully

Was this review helpful?

Pedro

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Pedro

May 04, 2025

Report to admin

Collected on:

Great customer service

I had a home visit. I was able to make an informed choice.

Was this review helpful?

Hisham

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Hisham

April 30, 2025

Report to admin

Collected on:

will

we had asked for WILL to be written and service has been professional, it just took slightly longer than we expected

Was this review helpful?

Anonymous

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Anonymous

April 28, 2025

Report to admin

Collected on:

Professional

Friendly, polite, professional, easy to talk too.

Was this review helpful?

Anonymous

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Anonymous

April 23, 2025

Report to admin

Collected on:

Mixed

I have used Rightlegal before and had a mixed experience. The meeting two years ago with the advisor went well, it was all the follow up, paperwork incorrect, not once but twice!
Have recently had a two yearly review and had a different advisor who explained things a lot clearer, fingers crossed the paperwork will be correct the first time round.

Was this review helpful?

Anthony

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Anthony

April 22, 2025

Report to admin

Collected on:

Excellent information

Very informative meeting to plan my estate. Given all options on how to distribute my estate

Was this review helpful?

Reviews collected from

Jo

Jo

June 27, 2025

Report to admin

Collected on:

A client

I have to give one star to get this published but they don't deserve it. Appalling service at every level, from reception staff to the solicitors. My relative is 8 months into the process of setting up 2 simple LPAs at a cost of £1000+, no acknowledgement that this is poor service, consistently lie about sending documents out, complaints are ignored. Don't touch them with a barge pole.

Was this review helpful?

andrew

andrew

June 24, 2025

Report to admin

Collected on:

andrew

Jack arrived on time. He was very knowledgeable, and took time to explain options, and to answer our questions. It took a little over 2 hours, but he never hurried us !

Was this review helpful?

Sonder

Sonder

June 20, 2025

Report to admin

Collected on:

Sonder

Chloe (Bradford) has been very helpful and made the whole process smooth and stress free. Many thanks Chloe.
Sonder

Was this review helpful?

anthony

anthony

June 20, 2025

Report to admin

Collected on:

anthony

What a absolute pleasure dealing with Right Legal Group, I've been blown away, a massive thank you to Fern, who's really looked after me, definitely will use again, 5* rating 👏👏👏👏👏

Was this review helpful?

Nigel

Nigel

June 17, 2025

Report to admin

Collected on:

Nigel

Never saw the bad reviews until I dealt with them but now we have dealt with them I can only say things went smoothly,they stuck to the dates and always kept us updated.

Was this review helpful?

Right Legal Group Limited are accredited by

accreditation
accreditation

About this branch

Description

Right Legal Group are proud to be one of the leading providers in tailor-made Wills, Probate and Estate Planning services. Our team is dedicated to supporting individuals and families nationwide, with office locations including Derby, Bristol, Cardiff and Brighton. From will writing to administering estates, our team of experts are committed to providing you with the highest level of service and support. We take the time to understand your unique needs and circumstances to guide you through every step of the process. Our clients trust us to preserve not only their financial assets but their emotional assets too. We proactively look after you throughout your lifetime ensuring that your estate planning documents are always accurate and up to date, whilst providing you with innovative opportunities to choose how you want to be remembered for the benefit of future generations.

Practice areas

Will writing Probate services Administering estates Estate Planning

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills
Book an appointment