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How Right Legal Group Limited Compares

Value for money

This firm - 91%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Right Legal Group Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Right Legal Group Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 38%
About Right 59%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Right Legal Group Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Right Legal Group Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Right Legal Group Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    770
  • Very Good

    43
  • Average

    5
  • Poor

    9
  • Awful

    52

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Anonymous

April 23, 2025

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Mixed

I have used Rightlegal before and had a mixed experience. The meeting two years ago with the advisor went well, it was all the follow up, paperwork incorrect, not once but twice!
Have recently had a two yearly review and had a different advisor who explained things a lot clearer, fingers crossed the paperwork will be correct the first time round.

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Anthony

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Anthony

April 22, 2025

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Excellent information

Very informative meeting to plan my estate. Given all options on how to distribute my estate

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Lynda

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Lynda

April 17, 2025

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Very professional

We wanted to update our wills and we were ably assisted by a very pleasant man who was courteous and helpful .

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Vanessa

Vanessa

April 04, 2025

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Should be a zero review

I have deep dissatisfaction with the handling of my late father's case. Despite my simple and reasonable request for a certified copy of his will, the process has been unacceptably poor and distressing. I have already complained to Right Legal Group, and trust pilot. Next is the Ombudsmen.

The representation of your service on your website does not reflect the experience I’ve had, nor does it align with the feedback from other clients, as evidenced by your current 1.7-star rating on Trustpilot. It is clear from these reviews that many customers share similar concerns.

I would also urge your private equity firm, Vespa, to pay closer attention to how clients are treated. One would expect that such a significant investment would come with a commitment to customer service and operational integrity. Unfortunately, that does not appear to be the case here.

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Jill

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Jill

March 10, 2025

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Adjustments to wills

Solicitor was prompt and thorough and clear with his advice but not pushy .

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Michael

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Michael

March 07, 2025

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Professional Service

First contact was by phone, very friendly and courteous, then the person who visited us knew his stuff and explained everything very well

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David

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

David

February 27, 2025

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Will and Power of Attorney

The process was friendly yet professional and our advisor was mindful of our personal situation.

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Peter

Peter

February 22, 2025

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Appalling service - do not use Simpsons Solicitors/Right Legal Group

I have been dealing with Simpson Solicitors, part of the Right Legal Group, regarding revising my will and registering Last Power of Attorney documents since January 2024. The whole experience has been appalling - poor conmmunication, paperwork taking weeks to arrive, a copy of my will being sent to a third party.
Seven months after sending the completed documents, I received a letter from them saying that I had to sign more paperwork and also pay a further £164 for them to be registered. I find it amazing that a legal firm is able to provide this level of service - the apologies I have received a half hearted and there has been no attempt to compensate me for the stress and worry that they have caused me

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Richard

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Richard

February 20, 2025

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Collected on:

Will review & power of attorney.

Comprehensive and well explained.I would have thought what I had written should have been more than enough and dont understand why it has to be at least 40 characters.

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Lorette

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Lorette

February 20, 2025

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Very good service excellent lady came out to see us

Excellent they are drafting our will the lady very professional and nade you feel at ease.

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Reviews collected from

William

William

April 18, 2025

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William

When we lose a parent it effects us in so many different ways, chiefly emotionally and financially

In my case, much to my surprise it was these and so much more that you really do not expect

Family members can change in the most distasteful way when money becomes an issue
In my particular case my Mother had a small lifetime mortgage with a high Street bank that behaved in an Xtra aggresive manner that you would think they were a back street loan shark

I can say now from experience that these matters are not always as straightforward as one may wish and as an executor of my Mother's will dealing with the issues was not an enviable task

I was however amazingly fortunate in one regard in that my Mother had had the good sense to also appoint a professional Co executor Right Group

My particular good fortune was to have my case looked after by by solicitor Sianead O'connor for whom nothing was too much trouble

Throughout the several years our case took to be finalised and despite the Xtra stress caused by the Bank Sianead remained professional and focused on achieving the very best outcome for myself and my family whilst honouring and respecting my Mother's wishes

It will be no surprise that I have not the slightest hesitation in recommending Right Groups services and in particular our solicitor Sianead O'Connor

Thank you Sianead and all involved in our case at Right Group

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David

David

April 15, 2025

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David

As the executor in my father-in-law's will, I found Right Probate online and was given a free consultancy to explain what to expect from the process and an indication of price. As this was significantly lower than a local firm I decided to go with them. As always, the level of service usually depends on who you actually deal with. I was immensely fortunate to have one of Right Probate's solicitors, Darcy Blaney, looking after the probate along with her highly efficient Administrator Ellis. I cannot fault Darcy's work. Her attention to detail, excellent, professional and prompt communication were perfect for the whole process. I'm not sure how she managed it but she always responded to queries and I would never expect any solicitor to send emails on a Friday evening (21:22!) or on a Saturday morning as she did. She explained some of the complexities of the probate issues we faced in simple, easy to understand terms and even helped organise difficult ID checks. She made the whole process much easier and more efficient than I could ever of imagined. I cannot recommend Darcy (and Ellis) highly enough.

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Will

Will

April 12, 2025

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Will

Awful service and awful customer and complaints handling procedures.
We had genuine grievances with how our case was(n't) dealt with and the terrible communications we received.
They passed our complaint to the very person we were complaining about, and asked him to resolve it.
Genuinely the worst legal "professionals" we have had the displeasure of working with.
At a time when our family was supposed to be grieving, the Wrong Legal Group, made our experience ever more painful. Their lack of urgency or attention to detail dragged out the process for far longer than was necessary. Nearly 2 years processing for a straightforward and very modest cash estate.
Avoid if you value time, transparency and good communication.

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Eileen

Eileen

April 11, 2025

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Eileen

From the very first meeting Lucy put us at ease and helped us patiently through making wills and power of attorney. We are so happy to have her work for us and with us . Thank you Lucy .

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William

William

April 10, 2025

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William

The reputation of Simpsons Law and the Right Probate Group was at an unenviable all-time low due to lacklustre management and incompetent staff failing to properly administrate probate of my wife’s will. After some eighteen months of glacial progress Mrs Fern Kersey (nee Smith) was assigned to the account and took immediate action to rectify the situation. She discharged her task with professional efficiency, good communication and an attitude that generated client confidence.

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Right Legal Group Limited are accredited by

accreditation
accreditation

About this branch

Description

Right Legal Group are proud to be one of the leading providers in tailor-made Wills, Probate and Estate Planning services. Our team is dedicated to supporting individuals and families nationwide, with office locations including Derby, Bristol, Cardiff and Brighton. From will writing to administering estates, our team of experts are committed to providing you with the highest level of service and support. We take the time to understand your unique needs and circumstances to guide you through every step of the process. Our clients trust us to preserve not only their financial assets but their emotional assets too. We proactively look after you throughout your lifetime ensuring that your estate planning documents are always accurate and up to date, whilst providing you with innovative opportunities to choose how you want to be remembered for the benefit of future generations.

Practice areas

Will writing Probate services Administering estates Estate Planning

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills
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