Slater And Gordon Uk Limited

0161 676 2727

22097 Client Reviews Leave a review

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
First Floor Lee House
90 Great Bridgewater Street
Manchester
Greater Manchester
M1 5JW
0161 676 2727
www.slatergordon.co.uk/

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Accreditations

Other locations

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Available lawyers at Slater And Gordon Uk Limited

Jessica Molloy

Natasha Orr

Head of Military Injuries

Bob Miller

3.0 out of 5

(2)

Senior Associate Solicitor

Sarah Dempsey

Samantha Williams

Darren Hughes

Senior Associate Solicitor

Helen Gierc

Jenny Keith

Kim Harrison

Linda Fox

Senior Associate Solicitor

Madelene Holdsworth

Madeline Seibert

Matthew Tomlinson

Head of Serious Injury - North

Richard Crabtree

Sinead Ducrotoy

Tim Gaskell

How Slater And Gordon Uk Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 5%

Overpriced 23%

About Right 71%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 33

9th / 4527

Family Law

1st / 10

78th / 3827

Wills, Trusts & Probate

1st / 12

303rd / 3472

Employment

1st / 1219

6th / 3068

Personal Injury

1st / 96

11th / 2351

Clinical Negligence

1st / 159

6th / 937

Welfare & Benefits

1st / 10

16th / 813

Education

1st / 46

8th / 266

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16947
Very Good

2061
Average

401
Poor

355
Awful

2332

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Consumer

Matter Type:

Litigation - Insurance disputes

John

June 02, 2025

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Great Result

My original solicitor left the firm and Shuiken took over my case. She has been excellent, just the type of solicitor you want.
Listened to my views and gave clear opinions each step of the way.
She was always contactable and takes time to answer all my questions.
Highly recommended

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 03 June, 2025:

Hi John, Thank you so much for your review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Shuiken and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Travel rights

Anonymous

May 23, 2025

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Holiday injury claim

Professional and sincere, Darren was available to contact directly and he represented my daughter throughout the case.

A representative from Slater And Gordon Uk Limited responded to this review on 23 May, 2025:

Hi, Thank you so much for your review. We're so pleased to hear you found Darren's assistance helpful and we will certainly share your kind words with him, as well as his team leader, Stephen, who will ensure he receives the recognition he deserves. We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Clinical Negligence

Matter Type:

Clinical Negligence

Eloise

May 19, 2025

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A great service

A great service, at a difficult time they were empathetic and did all they could to get the best result.

A representative from Slater And Gordon Uk Limited responded to this review on 20 May, 2025:

Hi Eloise, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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David

May 02, 2025

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Great experience

I was kept informed throughout a personal injury claim by Shuiken, who explained the different procedures and what they meant. Ultimately, it ended in a result I was more than happy with.

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 06 May, 2025:

Hi David, Thank you so much for taking the time to leave us a review. We are so pleased to hear Shuiken provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Mark

April 30, 2025

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Associate Lawyer Shuiken Chan Recognition

Very informative guidance, direction and advice from Shuiken throughout the whole process leaving me with no unanswered questions or queries ... much appreciated ... claim now closed with satisfactory result

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 30 April, 2025:

Hi Mark, Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Shuiken and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Zelalem

April 26, 2025

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I disappointed....

I had a very disappointing experience with Slater and Gordon. After nearly three years of handling my injury claim, they suddenly withdrew from my case right before court, without any earlier warning. I had trusted them all this time. I had also raised concerns about how my case was being handled, and I am left wondering if that influenced their decision. Their late withdrawal caused me huge stress and hardship. I would advise anyone to be very cautious when choosing legal representation.

A representative from Slater And Gordon Uk Limited responded to this review on 28 April, 2025:

Hi Zelalem, Thank you for your review. We are sorry to hear you were not satisfied by your experience with our service. But please let us assure you that our recommendation to withdraw was strictly due to low prospects of success, a decision that was made upon careful review by our experienced team and in your best interests. The suggestion your claim was withdrawn due to any expression of dissatisfaction would be in breach of SRA regulations and our professional ethics as a company, but we appreciate your frustration at not being able to bring your claim to a successful conclusion and it is never a decision we make lightly. We thank you for your feedback. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Accident At Work

Barry

March 31, 2025

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Collected on:

Great service

Great fast expert service dealt with claim quickly and efficiently

A representative from Slater And Gordon Uk Limited responded to this review on 31 March, 2025:

Hi Barry, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Personal Injury

Matter Type:

Road Traffic Accident

John

March 28, 2025

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Excellent

Excellent service. It was arranged for me to see Consultants which went well. Whenever I emailed Richard with a question I got a response withing 24 hours - without fail - which was impressive

Lawyer named in this review:
Richard Penn

Richard Penn

A representative from Slater And Gordon Uk Limited responded to this review on 28 March, 2025:

Hi John, Thank you so much for taking the time to leave us a review. It was our pleasure to provide you with Richard's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Kieron, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Litigation - Insurance disputes

Hector

March 27, 2025

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⭐️⭐️⭐️⭐️⭐️ Excellent Service, Stress Free & Successful Outcome

I was involved in a car accident a few years ago that wasn’t my fault, but the third party refused to accept responsibility—even though they had rear-ended me on a slip road entering the motorway. I had a minor injury and didn’t expect much from the claim, but Shuiken Chan handled everything efficiently and professionally.

She recovered all expenses, including car hire costs, and secured a surprisingly generous settlement for me—all while keeping the process smooth and stress-free. After answering a few questions and attending an independent specialist appointment, Shuiken won the case before it even went to court.

I highly recommend Shuiken Chan to anyone in a similar position. Thank you for your outstanding work and support!

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 27 March, 2025:

Hi Hector, Thank you so much for taking the time to leave us a review. We are so pleased to hear Shuiken provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Derek

March 26, 2025

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Shuiken Chan

I had the pleasure of dealing with Shuiken who represented me recently. Shuiken was extremely helpful and knowledgeable and kept me updated on a regular basis. Shuiken is a credit to the organisation

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 27 March, 2025:

Hi Derek, Thank you so much for taking the time to leave us a review. We are so pleased to hear Shuiken provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Reviews collected from

Employment

Matter Type:

Employment Law

June 04, 2025

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A client

I recently worked with Slater & Gordon in which I was assisted by Lara regarding a settlement agreement with my employer.

Lara was quickly responsive, patient, clear & concise, whilst making sure my best interests were always put first. I’d strongly recommend Lara to anyone dealing with employment matters.

A representative from Slater And Gordon Uk Limited responded to this review on 04 June, 2025:

Hi, Thank you for taking the time to leave us a 5* review, we really appreciate it. It was our pleasure to provide you with Lara's expertise and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Employment

Matter Type:

Employment Law

Ethan

June 02, 2025

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Ethan

Would like to thank Jennifer at Slater and Gordan for all the help and support, Jennifer was highly professional and helped me understanding all the legal jargon, advising me on my case. Would definitely recommend to anyone who required legal advice. Again, thank you.

A representative from Slater And Gordon Uk Limited responded to this review on 03 June, 2025:

Hi, Thank you so much for taking the time to leave us a review. We are so pleased to hear Jennifer provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Peter, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Employment

Matter Type:

Employment Law

Chris

May 18, 2025

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Chris

Jennifer Walker gave me very good advice regarding close reading of a severance agreement, which allowed me to make an informed choice about what was best for me at a very stressful moment. Worth every penny and more -- particularly since my union was paying (join a union!).

A representative from Slater And Gordon Uk Limited responded to this review on 19 May, 2025:

Hi Chris, Thank you so much for taking the time to leave us a review. We are so pleased to hear Jennifer provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Peter, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Wills, Trusts & Probate

Matter Type:

Wills

Theresa

May 15, 2025

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Theresa

Solicitor Feedback – Estate Administration Case

I would like to express my sincere gratitude for the exceptional service provided during the administration of my late grandmother’s estate.

After a challenging start to the process—marked by several individuals taking over the case and either failing to progress it or suddenly leaving the firm—I was left feeling disheartened and uncertain. However, once Ms Rachael Gooding took over, the entire experience shifted.

From the outset, she communicated clearly, took the time to understand the complexities of the case, and worked diligently to resolve outstanding matters. I especially appreciated the patience and professionalism shown in liaising with me throughout a lengthy and testing process.

Her involvement not only brought the matter to a successful conclusion but also restored my confidence in the firm. The care, attention, and persistence she demonstrated truly stood out.

Thanking her once again for her hard work. I wouldn’t hesitate to recommend her services to others.

Kind regards,
S.Cassius

⸻

A representative from Slater And Gordon Uk Limited responded to this review on 19 May, 2025:

Hi Theresa, Thank you so much for taking the time to leave us a review. We are so pleased to hear Rachael provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Michael, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Employment

Matter Type:

Employment Law

Jamie

May 14, 2025

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Jamie

I used Slater & Gordon to handle my severance agreement for my recent retirement. I can fully recommend them for their promptness , simplicity and professionalism. My thanks to Karen Murray for her excellent service.

A representative from Slater And Gordon Uk Limited responded to this review on 14 May, 2025:

Hi Jamie, Thank you for taking the time to leave us a review, it means a lot to us. It was our pleasure to assist you and we will certainly share your review with Karen who will be delighted by your kind words. We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best. Kind regards Simon Murphy Customer Analyst

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