Slater And Gordon Uk Limited

0161 676 2727

22097 Client Reviews Leave a review

Slater and Gordon Lawyers is one of the UK's leading and well-known consumer law firms with offices in a number of locations throughout the country.

Also known as - Compass Costs Solutions, Compas Law Solutions, Slater And Gordon Lawyers, Accident Advice Helpline, Fast Claim Ppi, Pannone (Part Of Slater And Gordon), Claims Direct, Fentons (Part Of Slater And Gordon)

Address
The Lewis Building
35 Bull Street
Birmingham
West Midlands
B4 6AF
0161 676 2727
www.slatergordon.co.uk/

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Accreditations

Other locations

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Available lawyers at Slater And Gordon Uk Limited

Adil Saeed

David Cunningham

Senior Litigation Executive

Jenniffer Brunt

Jessica Molloy

Bob Miller

Senior Associate Solicitor

Jamie Day

Andrew Owen

Clare Griffiths

Senior Associate Solicitor

Crystal Eaton

Darren Hughes

Senior Associate Solicitor

Emma Doughty

0.0 out of 5

(0)

Head of Medical Negligence

Helen Gierc

Jennifer Harper

Jenny Keith

Kieron Campion

How Slater And Gordon Uk Limited Compares

Value for money

Limited data.

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Slater And Gordon Uk Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Slater And Gordon Uk Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 100%

About Right 0%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 95%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Slater And Gordon Uk Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Slater And Gordon Uk Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%

No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Slater And Gordon Uk Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 33

9th / 4527

Family Law

1st / 10

78th / 3827

Wills, Trusts & Probate

1st / 12

303rd / 3472

Employment

1st / 1219

6th / 3068

Personal Injury

1st / 158

11th / 2351

Clinical Negligence

1st / 79

6th / 937

Welfare & Benefits

1st / 10

16th / 813

Education

1st / 39

8th / 266

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

16947
Very Good

2061
Average

401
Poor

355
Awful

2332

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Personal Injury

Matter Type:

Road Traffic Accident

Mohammed

April 27, 2022

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The worst company to deal with!

This is the worst company I have EVER dealt with. It has been over 8 months since my claim and they have not bothered to respond or update me in a timely manner. Even now my emails, telephone calls etc are ignored and excuse after excuse is given. Apparently my case is still being 'allocated'

Complaints are the same, they do nothing. I am now reaching out to the Solicitors Regulation Authority

Appalling service! If i could give 0 stars it would be so!

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Consumer

Matter Type:

Litigation - Insurance disputes

John

June 02, 2025

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Great Result

This review is for a different branch.

My original solicitor left the firm and Shuiken took over my case. She has been excellent, just the type of solicitor you want.
Listened to my views and gave clear opinions each step of the way.
She was always contactable and takes time to answer all my questions.
Highly recommended

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 03 June, 2025:

Hi John, Thank you so much for your review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Shuiken and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Consumer

Matter Type:

Travel rights

Anonymous

May 23, 2025

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Holiday injury claim

This review is for a different branch.

Professional and sincere, Darren was available to contact directly and he represented my daughter throughout the case.

A representative from Slater And Gordon Uk Limited responded to this review on 23 May, 2025:

Hi, Thank you so much for your review. We're so pleased to hear you found Darren's assistance helpful and we will certainly share your kind words with him, as well as his team leader, Stephen, who will ensure he receives the recognition he deserves. We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Clinical Negligence

Matter Type:

Clinical Negligence

Eloise

May 19, 2025

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A great service

This review is for a different branch.

A great service, at a difficult time they were empathetic and did all they could to get the best result.

A representative from Slater And Gordon Uk Limited responded to this review on 20 May, 2025:

Hi Eloise, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Verified review

Younes Mohammed

May 18, 2025

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Collected on:

Claim

This review is for a different branch.

The progress of this claim was originally very slow and quite frustrating. However once Adil Saeed took over my claim this improved greatly .
Adil was productive and used clear and frequent communication throughout.I am overall very happy with my experience with Slater and Gordon Ltd

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 19 May, 2025:

Hi Younes, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Clinical Negligence

Matter Type:

Clinical Negligence

Peter

May 16, 2025

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threw me under the bus

This review is for a different branch.

my claim progressed well and was judged to be worth 1.6 million until one awkward report from a consultant neurologist who assered i had cerebella ataxia which a further clinical review deemed unlikely or even untrue. they then advised me to accept an offer of 200k they offered me 50k whilst grbbing the emainder for their legal fees.after the deduction of the insurance premium left me with 36k. very poor advice given my second opinion neurologist completely contradited chosen neurologist. 'i made an official complaint,which they denied.

A representative from Slater And Gordon Uk Limited responded to this review on 19 May, 2025:

Hi Peter, Thank you for your review. We appreciate your frustration that the settlement did not meet the maximum estimate, but we must adhere to an expert's independent medical review and our team worked hard to acquire you the best possible outcome under the circumstances. We appreciate your feedback. Kind regards Simon Murphy Customer Analyst

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David

May 02, 2025

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Great experience

This review is for a different branch.

I was kept informed throughout a personal injury claim by Shuiken, who explained the different procedures and what they meant. Ultimately, it ended in a result I was more than happy with.

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 06 May, 2025:

Hi David, Thank you so much for taking the time to leave us a review. We are so pleased to hear Shuiken provided you with a helpful service and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Mark

April 30, 2025

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Associate Lawyer Shuiken Chan Recognition

This review is for a different branch.

Very informative guidance, direction and advice from Shuiken throughout the whole process leaving me with no unanswered questions or queries ... much appreciated ... claim now closed with satisfactory result

Lawyer named in this review:
Shuiken Chan

Shuiken Chan

A representative from Slater And Gordon Uk Limited responded to this review on 30 April, 2025:

Hi Mark, Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Shuiken and we will certainly share your kind words with her, as well as her team leader, Stuart, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Verified review

Suraj

April 29, 2025

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Collected on:

Claim

This review is for a different branch.

A very good lawyer with a lot of experience who helped me a lot and solved my problem in the shortest possible time!

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 29 April, 2025:

Hi Suraj, Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Clinical Negligence

Verified review

Matter Type:

Accident and Emergency Claims

Ricky Keith

April 28, 2025

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Collected on:

Personal Injury Claim

This review is for a different branch.

Very helpful and made everything easy to understand and broke everything down and would definitely recommend his services to anyone.

Lawyer named in this review:
Adil Saeed

Adil Saeed

A representative from Slater And Gordon Uk Limited responded to this review on 28 April, 2025:

Hi Ricky, Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Adil's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Shuiken, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future. Kind regards Simon Murphy Customer Analyst

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Reviews collected from

Education

Matter Type:

Education

Kirsty

May 23, 2025

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Kirsty

Couldn't have asked for better support in our appeal against LA's decision not to issue our child with an EHCP. From start to finish Guv's knowledge, experience and commitment to our case were superb. We felt extremely well supported to navigate this very difficult process, and thanks to Guv's tenacity and conscientiousness we secured an agreement from the LA to issue an EHCP. Thank you so much!

A representative from Slater And Gordon Uk Limited responded to this review on 23 May, 2025:

Hi Kirsty, Thank you so much for taking the time to leave us a review. It was our pleasure to be of help and we are so pleased to hear you found Gurvinder provided excellent assistance. We will be sure to share your kind comments with the rest of our team and please don't hesitate to contact us again if you ever require further assistance. Kind regards Simon Murphy Customer Analyst

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Alicja

April 17, 2025

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Alicja

I am writing to express my sincere gratitude for the exceptional service provided by Toby. His patience, kindness, and warm-hearted approach made a significant difference in resolving our case. His dedication and collaborative spirit truly reflect the high standards of your customer service. Thank you, Toby, for your outstanding support.

A representative from Slater And Gordon Uk Limited responded to this review on 17 April, 2025:

Hi Alicja, Thank you so much for taking the time to leave us a review, we really appreciate it. It was our pleasure to provide you with Toby's support and we will certainly share your kind words with the rest of the team. Kind regards Simon Murphy Customer Analyst

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Clinical Negligence

Matter Type:

Clinical Negligence

Louise

February 03, 2023

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Louise

Everyone I’ve spoken to at Slater & Gordon have been great. Julie Maiden, who dealt with my case, has gone above & beyond in my eyes. Always on hand to answer any questions & providing regular updates - sometimes sending emails during the evening or over the weekend.
A couple of other solicitors I tried previously told me I had no case. Slater & Gordon took the time to understand my situation, acknowledged that I had been mistreated & built my case - and I won!
100% recommended Slater & Gordon

A representative from Slater And Gordon Uk Limited responded to this review on 08 February, 2023:

Hi Louise Thank you so much for your excellent review of our business and for our colleague, Julie. It was a pleasure to provide you with a satisfactory service and we will certainly share your kind words with Julie, as well as her team leader, Lorraine, who will ensure she receives the recognition she deserves. Thanks again. Kind regards Simon Murphy Customer Analyst

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Liam

January 31, 2023

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Liam

Slater and Gordon Lawyers have been amazing in the service they have provided to me over a number of years now. Madelene specifically has provided immense help achieving a fantastic result for me. Throughout my involvement with Slater and Gordon I have always been kept up-to-date on everything that has been going on with regular consultation regarding my thoughts and wishes. Madelene and all the staff I have been involved with have demonstrated great diligence and professionalism every step of the way. I wouldn’t hesitate for a second in recommending their services to anyone, or indeed using them again myself.

A representative from Slater And Gordon Uk Limited responded to this review on 31 January, 2023:

Hi Liam Thank you so much for your excellent review, we really appreciate it. Would it be possible to send your name and case reference to [email protected] so we may give praise where due. Our personal thanks. Kind regards Simon Murphy Customer Analyst

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Kirsty

November 18, 2022

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Kirsty

Absolutely amazing service from start to finish, mohammed was very professional throughout the whole case and always made sure I understood all legal terms, mohammed was always very polite and reassuring would recommend if I ever needed too!

A representative from Slater And Gordon Uk Limited responded to this review on 21 November, 2022:

Hi Kirsty Thank you very much for your 5* review and recommendation! We'll be sure to share your amazing feedback with Mohammed, as well as his line manager Steven, who will ensure he receives the recognition he deserves. Thanks again! Best wishes Shannon Hayley Customer Analyst

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