I’m beyond disappointed with the service received. My property completed back in November yet as of today the Land Registry still hasn’t been updated in my name. The communication has been nothing short of chaotic. I’ve now been told two completely different reasons for the delay. First it was blamed on the Land Registry backlog. Then I was told it was due to missing documentation from the seller’s solicitor.
At no point was I kept properly informed. In fact, had I not chased this myself I wouldn’t even be aware there was an issue. The lack of transparency is staggering. Yet in a previous call I was told they’ve been chasing the matter weekly. Which is it? Because it can’t be both. I question at what point I was going to be made aware, on my last call I was told in fairness we only became aware in may so it hasn’t been a long time. It’s now July and I find this insulting. One assistant to Richard Carter claimed they had no knowledge of any delays. Richard carter is away until Wednesday the 17th so I assume I will be in limbo until
Then?
This constant contradiction and misinformation is deeply unprofessional. I have now started logging all call times and correspondence and I fully expect them to be reviewed. I paid for a professional service, not to be left in the dark for months on end.
The only person who has been honest and upfront throughout has been Melissa and that deserves recognition.
As of right now I am unsure of the issue, perhaps I would be I’ve I wasn’t told 3 separate reasons within 24 hours, so it’s difficult to trust the honesty. Which in my
Opinion shocking, should you require a conveyancer please look for one that you can trust because in this instance it shows you can’t.
This is not over. I will be pursuing this further.
