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Hansells Solicitors offer legal solutions to personal and corporate clients in Norfolk, across the UK and overseas.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hansells on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hansells. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hansells and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hansells performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hansells and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hansells compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Wills
Anonymous
Collected on:
Very detailed meeting with Clare covering all aspects. The draft Wills were as discussed and required no alterations. Clear advice and good communication. Very easy process. Very pleased that both Clare and Hansells are local and convenient to visit.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Ann H
Collected on:
A somewhat drawn out sale due to buyers loosing their sale came through in the end. Emma kept calm and carried on! Seemed as excited as us when it happened and gave calming advice at exchange, thank you.
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Verified review
This review has been left by a verified client who used Hansells.
Anonymous
Collected on:
Excellent service provided, knowledgeable and clear advice. Sometimes took a few chasers to get an update and I wonder if support staff can help to manage updates. I’m sure the solicitors themselves are very busy and maybe need some support. Overall, very satisfied.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Wills
MAC
Collected on:
Hansells have been my solicitors for many years. Clare has been my contact over the past few years and understands the complexities that often occur with wills in 2nd marriages and the family history. Clare has always explained fully all the issues that might arise and been honest and professional with her advice.Clare responds promptly and I always feel that although she is a true professional she is also kind and understanding, that's not always an easy balance to have but she manages it well.All of the staff at my local office are welcoming. As I go forward with my new will I am confident that I have done my best for my family, that's down to Clare and the service she has provided.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Lasting power of attorney
A Spink
Collected on:
Very professional, Very satisfied
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Wills
Philip and Linda Parker
Collected on:
We began with a phone call to Clare Poortvliet re garding our wills .
We had a meeting with Clare at Aylsham office today Clare was very helpful and we are happy with the out come and the advice from Clare .
We would recommend anyone to see Clare she is a very professional person .
Thank you .
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Wills
Anonymous
Collected on:
I needed to update my will as my circumstances had changed over the years, but needed advice on how best to allocate my estate. I was grateful for the friendly and professional advice given.
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Verified review
This review has been left by a verified client who used Hansells.
Joan Edith
Collected on:
Thanking Sue and all Hansel’s colleagues this was personally difficult times with my Mum moving into a care home, but with all your professional expertise things went smoothly
Thank you
Paul Bland.
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Verified review
This review has been left by a verified client who used Hansells.
Carolyn
Collected on:
Excellent advice, swiftly expedited, head and shoulders above both our buyer’s and our seller’s solicitors. Happily recommend Sue Lloyd for her efficiency and her expertise.
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Verified review
This review has been left by a verified client who used Hansells.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Professionnel throughout whole process of purchase.
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Matter Type:
Residential Conveyancing
angela
Collected on:
This is the second time that I have used Hansells for conveyancing. Excellent service both times. Efficient and professional. Easy to contact for advice. Definitely recommend.
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Matter Type:
Notary
Allan
Collected on:
Jane Stockings has been magic,always fitting me in on pretty short notice to get letters signed for my daughter who lives with her mom in New Zealand,I am really grateful.
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Brett
Collected on:
Just had a very poor experience with Hansells. I've been using them on a regular basis to complete guarantee forms and certificate of confirmation, including as recently as 3-4 weeks ago. I proceed to use them again for the same service today with the meeting all set up. I attend the meeting and am told the fees have now increased by 67%! No advance notice beforehand so I'm at least prepared and subsequently can make an informed choice. They had a whole week to tell me. Not good customer service. The price they paid is no further business with me including today (I walked out disgusted) and hopefully other people reading this will mean they decide to use a different solicitor.
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Matter Type:
Residential Conveyancing
Freda
Collected on:
I much appreciated the professionalism of the staff at Hansells that were involved in the sale of my property recently. As these matters often do, it took some time from start to completion but overall any queries were dealt with quickly and efficiently. It is quite possible I shall be needing their services again in the not to distant future and would not hesitate to recommend them.
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Francesca
Collected on:
Sue Lloyd and team were great at dealing with the sale and purchase for us in 2024. She set realistic timelines and the team were surprisingly responsive to emails which we appreciated a lot.
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Hansells Solicitors are committed to providing you or your business with first class legal advice. Established in 1827, Hansells head office is located in Tombland, Norwich and has county offices in Aylsham, Cromer, North Walsham, Sheringham and Wymondham. Specialist advice is offered in: inheritance tax planning, wills, probate, divorce and living together, as well as business and employment law, litigation and real estate development. Hansells also provides expert services in charity law, clinical negligence, personal injury, agricultural and aviation law, alongside property and conveyancing and notary. Hansells are regulated by the Solicitors Regulation Authority and are authorised and regulated by the Financial Conduct Authority.
