Holden Smith Law Limited

Keeley abd Jess went above and beyond! They were fantastic, helpful and efficient from the beginning of the transactions to the end!! A five star service.

The entire process was made so easy. There was never a question that couldn’t be asked and the response time was instant. I wouldn’t use anyone else!

I was recommended Holden Smith but my experience is somewhat mixed. The communication wasn’t great from the beginning- I had many different people assigned to me and it wasn’t clear who I should be in touch with. Communication wasn’t passed on and I found myself repeating and resending the same information.

The app system of uploading was challenging. I was asked to do this again and in the end it was rejected and it became easier to send via email.

Since I have been assigned someone, the communication has been easier. Holly seems to have picked up the pieces and I thank her for that.

I am aware there’s been a lot of change within branch but in my experience I feel this has impacted clients.

I wish you all the best in smoothing things over for a better service to future clients.

Kind regards :)

I used Holden Smith to remortgage my flat, they were very efficient, all done on line, nice and easy, I would definitely use them again

This review is for a different branch.

We bought a flat attached to a taller building. There were complications with BSA but we were allocated a trainee solicitor from Holden Smith. Very few updates to the app, few responses to our emails asking for information, she went on holiday for two weeks and didn’t tell us then sent us emails stating if our first was BSA, it could take up to 30 weeks and another £2,500 plus. Thankfully, we saw sense and changed the solicitor we used, away from Holden Smith. We completed in four weeks for a great price. A shocking and expensive experienced with this company.

This review is for a different branch.

Very friendly & helpful. Went though everything so you understood.

This review is for a different branch.

a really great service,carried out the task quickly , quietly and with first class advice.

This review is for a different branch.

I was extremely grateful to my solicitor. I had unusual difficulties along the way and without their help I would have lost the purchase.

This review is for a different branch.

As first-time buyers, we were really hoping for a supportive and smooth conveyancing experience, but unfortunately, our experience with Holden Smith, and particularly Lucy Warburton from the Huddersfield's site, left us feeling frustrated and let down.
There were long periods of poor communication, delays, and a lack of clarity throughout the 5-month conveyancing process. We often had to chase updates multiple times, and we rarely felt informed or guided and at several points, our emails went unanswered for weeks. Even after submitting signed documents, we waited over two working weeks with no progress until we directly emailed Holden Smith’s directors.
To Lucy’s credit, once things finally moved forward she acted quickly to help us complete. But the long period of stress and uncertainty leading up to that point could have been avoided with better communication and a more proactive service.
We did raise an official complaint which also took over 4 months to be acknowledged but eventually we did settle the case and have received an apology for their poor service and a gesture of good will handled by their Operations Manager Julie which was much appreciated and awaited.
We’re grateful to now be in our new home, but sadly we cannot recommend Holden Smith or Lucy Warburton based on our experience.