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How Thornton Jones Solicitors Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 1%
Overpriced 2%
About Right 96%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    490
  • Very Good

    15
  • Average

    2
  • Poor

    0
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Mike Marlow

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Mike Marlow

April 10, 2025

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Collected on:

Professional Negligence Claim

I was going through a very awkward issue after buying a flat. I was down and really didn't know what to do. It meant I couldn't move.

Navneet helped me through a tough 3 year period which ended up with a large compensation payment to me.

Navneet was concase with me and I allways felt she had my back the whole time. I would definatly recommend.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

April 09, 2025

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Collected on:

Sale of property

I had a really positive experience in what I thought would be a long-winded process to sell mum's property. From initially contacting Thornton Jones to completion was less than 8 weeks. All correspondence was dealt with quickly and I was kept up to date and didn't have to chase at all.

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Nicola Dann

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This review has been left by a verified client who used Thornton Jones Solicitors.

Nicola Dann

April 08, 2025

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House sale and purchase

Great service from start to finish. Natalie was very responsive and helped ensure the whole process when smoothly and on time with a very tight schedule/

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Helen Wardman

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This review has been left by a verified client who used Thornton Jones Solicitors.

Helen Wardman

April 08, 2025

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Another first class experience using Thornton Jones

This is the second time we've used Thornton Jones in relation to moving house. We had such a great experience last time it was a no-brainer to go with them again. We requested the same team as last time Jess Taylor and Natalie Byers-Nolan and they delivered yet again. House moving is stressful enough without having Solicitor's who don't play their part in ensuring things run smoothly. This firm go above and beyond to look after you.

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Helen Wardman

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This review has been left by a verified client who used Thornton Jones Solicitors.

Helen Wardman

April 08, 2025

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Another great experience using Thornton Jones

This is the second time we've used Thornton Jones in relation to moving house. We had such a great experience last time it was a no-brainer to go with them again. We requested the same team as last time Jess Taylor and Natalie Byers-Nolan and they delivered yet again. House moving is stressful enough without having Solicitor's who don't play their part in ensuring things run smoothly. This firm go above and beyond to look after you.

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Helen Wardman

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Helen Wardman

April 08, 2025

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Collected on:

5 star service again

This is the second time we've used Thornton Jones in relation to moving house. We had such a great experience last time it was a no-brainer to go with them again. We requested the same team as last time Jess Taylor and Natalie Byers-Nolan and they delivered yet again. House moving is stressful enough without having Solicitor's who don't play their part in ensuring things run smoothly. This firm go above and beyond to look after you.

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Robin Simpson

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This review has been left by a verified client who used Thornton Jones Solicitors.

Robin Simpson

April 07, 2025

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Collected on:

Great service

Same great service every time i have used you.
I would highly recommend.

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Robin Simpson

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This review has been left by a verified client who used Thornton Jones Solicitors.

Robin Simpson

April 07, 2025

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Collected on:

Great service

Now completed a few purchases and remortgages using Jess.
Had a superb service every time.
Thank you for the great service.

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Nicola

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Nicola

April 07, 2025

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Collected on:

Property sale and purchase

Jessica and Natalie have been great throughout the whole buying and selling process, and went above and beyond to get both completed in a short space of time. Would highly recommend.

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Trevor Balmforth

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This review has been left by a verified client who used Thornton Jones Solicitors.

Trevor Balmforth

April 02, 2025

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Collected on:

Great job

Thanks for your professionalism and being so attentive to our sale, you made a traumatic experience a lot better. Again thank you very much

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Reviews collected from

Channelle

Channelle

March 28, 2025

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Channelle

Honestly couldn’t recommend Thornton Jones enough! The best solicitors we’ve used by far! Zanna and Molly have been amazing the whole way through buying and selling our home, despite our buyers being difficult and pushing for an early completion date which they achieved. We will only ever use this company if/when we need a solicitor in future! Thanks again!

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Simon

Simon

March 24, 2025

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Simon

We wanted to take a moment to express our sincere gratitude for the excellent service we received during the sale of our property. Your professionalism and attention to detail were truly remarkable and made the entire process smooth and stress-free (as possible) for us.

We greatly appreciated your prompt responses to our queries and the clear communication throughout the transaction. It was a pleasure working with you, and we couldn't have asked for better support from your team.

Thank you once again for everything. We will certainly recommend Thornton Jones Solicitors to anyone in need of legal services.

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Holly

Holly

March 21, 2025

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Holly

Zanna and Molly have been amazing with helping me and my partner moving into our first house together. The whole process had little stress, the communication has been wonderful the whole way through and I would definitely recommend using Thornton Jones Solicitors. Thank you so much!

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John

John

March 14, 2025

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John

Clare and Holly have just completed on the sale of our property and everything has gone according to plan. The process was stress free throughout.

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Alexandra

Alexandra

March 14, 2025

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Alexandra

Thornton Jones handled a recent house sale for us. The service was exceptional. Pheadra was great all the way through the process and they had a handy app that showed your progress through the transaction and what steps were left to complete. I'd highly recommend them for any legal services.

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Thornton Jones Solicitors are accredited by

accreditation
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About this branch

Description

We believe that supporting and engaging with our people, whether they be our team members, our business associates, and indeed our clients, should be at the heart of what we do. The essence of our company culture is to ensure that everyone feels valued. We have high expectations so that we can be a firm full of happy and fulfilled people who produce a high standard of work and maintain an exceptional client service. We have a set of core values and behaviours which every member of our team follows, from our newest team members to our most experienced employees, to ensure our culture remains positive and professional and our employees can flourish in their careers. These values are used throughout everyone’s journey with Thornton Jones. From interviews through to inductions, from team meetings to our one-to-ones, and in our daily lives. This helps us to ensure that our true values-based culture can thrive.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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