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How Thornton Jones Solicitors Compares

Value for money

This firm - 96%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thornton Jones Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thornton Jones Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 5%
Overpriced 0%
About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thornton Jones Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 100%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thornton Jones Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thornton Jones Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%
No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thornton Jones Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    490
  • Very Good

    15
  • Average

    2
  • Poor

    0
  • Awful

    1

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Lorraine Ramsden

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Lorraine Ramsden

November 20, 2023

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New wills

Very professional and everything was explained to us very clearly , I wouldn’t hesitate to use Thornton Jones again if the need arises.

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Christine Sykes

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This review has been left by a verified client who used Thornton Jones Solicitors.

Christine Sykes

October 18, 2023

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Excellent!

Could not have had better service, Amanda is amazing, down to earth and a pleasure to meet. The whole process was straight forward and uncomplicated.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

May 16, 2023

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Easiest Home Conveyancing Ever

We recently used Thornton Jones Solicitors for the Conveyancing of our home. They were professional and totally approachable throughout. They replied quickly to any questions we had and responded to callbacks with speed. I would definitely recommend them in the future.

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

May 05, 2023

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Excellent service

We have dealt with Thornton Jones a few times and always find them to be efficient and helpful

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Anonymous

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Anonymous

April 16, 2023

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Review for Alison Jewell

Alison helped me to complete on two properties on one day, she was efficient and easy to communicate with.She would return all calls on the same day quickly and when she had to go on leave she would make sure everything was in place whilst away from her desk
I would recommend her to support in any future house moves

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Rebecca

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Rebecca

April 03, 2023

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House sale and purchase

This is the second time we have used Thornton Jones solicitors for buying a house. The whole process was stress free, the new online portal is great for keeping track of the progress of your sale and purchase. Alison was so friendly and kept us up to date throughout the whole process. Would definitely recommend!

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Rebecca Donnelly

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Rebecca Donnelly

March 13, 2023

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House sale and purchase

I had an extremely positive experience both selling and buying my house. Alison was fantastic throughout, any queries I had along the way, she was more than happy to help. I would highly recommend, Alison made what always is a pretty stressful time, that little bit less stressful. Thank you!

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Danielle Marshall

Verified review

This review has been left by a verified client who used Thornton Jones Solicitors.

Matter Type:

Residential Conveyancing

Danielle Marshall

January 23, 2023

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Conveyancing review with solicitor Alison Jewell

We've just sold our house via Thornton Jones and our allocated solicitor was Alison Jewell. The level of service we recieved was absolutely first class and came directly from our solicitor. Alison constantly updated us via emails and would call if any queries were ugernt and gave a really personal level of service. We recieved a large volume of enquiries on our property and these were dealt efficiently and thoroughly thanks to some excellent legal knowledge. Would highly recommend to anybody looking to sell or buy.

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Outstanding service

Matter Type:

Residential Conveyancing

Outstanding service

January 21, 2023

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Outstanding

Alison and Gemma were absolutely fantastic! We asked almost the impossible from them in terms of time span and they delivered. I can’t thank you enjoy or recommend them highly enough. Thank you so much for all you did.

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Reviews collected from

Janet

Janet

March 20, 2025

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Janet

Gave me Terrific service. Really impressed

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sayed

sayed

February 18, 2025

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sayed

Highly recommend place for solution of legal cases.
I have just visited Thornton Jones Solicitors-Ossett.What an amazing team and very very professional. I got signed my Statutory Declaration form by Yasmin Walker and God bless her the most professional solicitor I have met today in my life and what professional service they provide with very low fee.

Great Reception and highly professional customer service. Thanks to Elizabeth for such a wonderful assistance booking my appointment.
Thank you so much. Thornton Jones Solicitors are the best in UK.

My respect to you All.

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Glenn

Glenn

April 11, 2025

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Glenn

Efficient and thorough. Consistent communications and finger in the pulse always trying for progress with the matter in hand. My thanks for a great service. Highly recommended

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Liam

Liam

April 01, 2025

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Liam

Very happy with the service provided

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Jack

Jack

March 31, 2025

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Jack

We had a really positive experience with the team, especially Claire W, who was incredibly thorough and professional throughout. Despite the pressure of the stamp duty rise period, she kept things moving and made sure we were kept updated. Holly and Emily were also great – everyone at Thorntons were clearly working hard for us behind the scenes. We’re really grateful for all the effort they put in on our behalf.

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Thornton Jones Solicitors are accredited by

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About this branch

Description

We believe that supporting and engaging with our people, whether they be our team members, our business associates, and indeed our clients, should be at the heart of what we do. The essence of our company culture is to ensure that everyone feels valued. We have high expectations so that we can be a firm full of happy and fulfilled people who produce a high standard of work and maintain an exceptional client service. We have a set of core values and behaviours which every member of our team follows, from our newest team members to our most experienced employees, to ensure our culture remains positive and professional and our employees can flourish in their careers. These values are used throughout everyone’s journey with Thornton Jones. From interviews through to inductions, from team meetings to our one-to-ones, and in our daily lives. This helps us to ensure that our true values-based culture can thrive.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Child Access
    • Child Arrangements Following Divorce
    • Child Law
    • Child Maintenance
    • Child contact
    • Children
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce
    • Divorce Mediation
    • Family Mediation
    • Family law
    • Fixed Fee Divorce
    • Grandparents' Rights
    • Lasting power of attorney
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
  • Housing & Property
    • Declarations of trusts
    • Investment and buy to let properties
    • Leasehold properties
    • New home purchases and sales
    • Purchase and Sale
    • Remortgaging
    • Residential Conveyancing
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
  • Wills, Trusts & Probate
    • Disputed Probate
    • Disputed Trusts
    • Disputed Wills
    • Probate
    • Trusts
    • Wills
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