Russell & Russell Solicitors LLP

01244 405700

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid. Read more...

Also known as - Russell & Russell

Address
9 & 13 White Friars
Chester
Chester
Cheshire
CH1 1NZ
01244 405700
www.russellrussell.co.uk

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Accreditations

Other locations

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Available lawyers at Russell & Russell Solicitors LLP

Karen Woods

Daniel Dickinson

Chartered Legal Executive (FCILEx)

Laura Muir

Lucy Cartwright

Louise Simons

Stephen Coupe

Michala Wilson

Melissa Billington

Casey Ashton

Richard Thomas

Richard Querelle

Thomas Myers

Catherine Egan

Fee Earner (non-solicitor)

Lauren Gratrix

Shannon Wood

How Russell & Russell Solicitors LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Russell & Russell Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell & Russell Solicitors LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 4%

Overpriced 0%

About Right 94%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Russell & Russell Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 31

92nd / 4540

Company & Commercial

1st / 20

117th / 4321

Housing & Property

1st / 4

247th / 4224

Family Law

1st / 28

137th / 3836

Wills, Trusts & Probate

1st / 30

16th / 3479

Commercial Property

1st / 17

151st / 3289

Regulations

1st / 17

26th / 2529

Personal Injury

1st / 25

16th / 2353

Crime/ Criminal Defence

1st / 17

17th / 2096

Clinical Negligence

1st / 12

44th / 937

Welfare & Benefits

1st / 10

33rd / 816

Charities

1st / 11

20th / 562

Driving offences

1st / 5

33rd / 377

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

1308
Very Good

95
Average

17
Poor

10
Awful

66

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Laura Noble

May 11, 2025

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Conveyancing

Excellent service - Karen and her team were so helpful and efficient. Such a pleasure to work with - very empathetic too as I was selling my dad's house and so was so grateful for all the support. I would not hesitate to recommend Karen and R&R.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 12 May, 2025:

Thank you so much for your kind words and recommendation, Laura. We are so pleased that Karen and the team were helpful and efficient during this sensitive time, and we appreciate you recognising their empathy and support.

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Verified review

M Standring

April 30, 2025

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Support from Steve Coupe

Following my false arrest Steve gave me support when needed most.
He supported and re-assured me through an interview which resulted in no case to answer and no further action. Thanks again for a prompt and professional service.

Lawyer named in this review:
Stephen Coupe

Stephen Coupe

A representative from Russell & Russell Solicitors LLP responded to this review on 01 May, 2025:

Thank you for your kind words. We're glad Steve could provide the support you needed during such a challenging time. Your feedback is greatly appreciated!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Laura Thorn

April 30, 2025

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Excellent experience

Richard Querelle in the Conveyancing Department was excellent, I'd recommend him and his team for making the process of selling a property so clear and easy for me. I intend to instruct him again shortly regarding another matter.

Lawyer named in this review:
Richard Querelle

Richard Querelle

A representative from Russell & Russell Solicitors LLP responded to this review on 01 May, 2025:

Thank you for your great feedback, Laura. We're delighted to hear that Richard and his team made your property sale process smooth and clear. We look forward to working with you again soon!

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Verified review

Claire Hallett-Rorke

April 21, 2025

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Very good service

All round very good, helpful and professional conveyancing.

Lawyer named in this review:
Laura Muir

Laura Muir

A representative from Russell & Russell Solicitors LLP responded to this review on 23 April, 2025:

Thank you for your feedback, Claire. We're glad you found Laura's conveyancing service helpful and professional.

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Verified review

Tam

April 17, 2025

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The best solicitors ever!

We had such an amazing experience using Russell and Russell. Super responsive, on top of the enquiries and helped to enable a smooth chain purchasing experience. Would thoroughly recommend.

Lawyer named in this review:
Casey Ashton

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 22 April, 2025:

Thank you for your kind words, Tam. We're delighted to hear you had a smooth experience and really appreciate the recommendation.

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Verified review

Dawn and Shaun Joyce

April 16, 2025

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Excellent professional care and attention

Karen Woods and Diane Asbury provided a superb conveyancing service with a complicated sale. Karen's perseverance, professionalism, thoroughness and innovation, together with great client empathy made the arduous process bearable, and eventually successful. We highly recommend Karen Woods's services.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 22 April, 2025:

Hi Dawn and Shaun. Thank you so much for your thoughtful and generous feedback. We're delighted to hear that Karen and Diane were able to guide you through a complex sale with such professionalism and care. Karen’s dedication and client-focused approach are a true credit to our team, and we're so pleased it made a difference for you. Your recommendation means a great deal—thank you again!

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Housing & Property

Matter Type:

New home purchases and sales

Marjorie

April 15, 2025

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Sale of my property

Michala was efficient in dealing with the sale of my property. Her team alongside lily worked well to provide an excellent transition period to ensure the sale of my property

Lawyer named in this review:
Michala Wilson

Michala Wilson

A representative from Russell & Russell Solicitors LLP responded to this review on 16 April, 2025:

Thank you for your feedback, Marjorie. We're glad Michala and Lily were able to provide efficient service and ensure a smooth transition during your property sale.

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Verified review

Dale Pennington

April 12, 2025

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Ian Robinson section 18 with intent

I’ve have been with R&R for a number of years. Andrew has taken a lot of my cases and could of asked more from him and with same with regards to Ian Robinson. Ian had a case recently which was a section 18 with intent which also had a positive outcome….

Highly recommended

Lawyer named in this review:
Ian Robinson

Ian Robinson

A representative from Russell & Russell Solicitors LLP responded to this review on 14 April, 2025:

Thank you for your continued trust in R&R, Dale. We're thrilled to hear about the positive outcomes with Andrew and Ian. We truly appreciate your recommendation and look forward to assisting you in the future.

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Verified review

David Rose

April 11, 2025

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Always goes the extra mile to get the job done!

I have used Karen Woods and Diane Asbury for numerous transactions. I know I am in safe hands and they will do everything possible to ensure my client experience is a good one. They are proactive and keep you updated at every milestone. Easy to talk too and always an absolute pleasure to deal with. Brilliant.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 14 April, 2025:

Thank you for your continued trust, David. We're so glad to hear that Karen and Diane have consistently provided excellent service. We truly appreciate your kind words and look forward to working with you again!

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Housing & Property

Matter Type:

Residential Conveyancing

Hani

March 31, 2025

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Excellent job

Michala helped us for our house purchase. she is very responsive and communication was excellent.

Lawyer named in this review:
Michala Wilson

Michala Wilson

A representative from Russell & Russell Solicitors LLP responded to this review on 01 April, 2025:

Thank you for your feedback, Hani. We're thrilled to hear that Michala provided excellent communication and support during your house purchase. We appreciate your recommendation.

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

jodie

December 20, 2024

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jodie

Amazing help Would recommend to anyone!

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Crime/ Criminal Defence

Matter Type:

Assault

Suei

November 25, 2024

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Suei

Can't thank Steve enough.

Lawyer named in this review:
Stephen Coupe

Stephen Coupe

A representative from Russell & Russell Solicitors LLP responded to this review on 27 November, 2024:

Thank you for your kind words, Suei. We're so glad Steve could assist you.

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Housing & Property

Matter Type:

Purchase and Sale

Susan

July 28, 2024

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Susan

Really helpful receptionist.

A representative from Russell & Russell Solicitors LLP responded to this review on 29 July, 2024:

Dear Susan, Thank you for your kind words about our receptionists service. We appreciate your recommendation. Best Regards, Russell & Russell Solicitors LLP

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Housing & Property

Matter Type:

Purchase and Sale

Anthony

May 20, 2024

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Anthony

Just completed on my 6th!! house sale with Russell & Russell over several years and thought I should finally leave a review!

Each transaction has been dealt with professionally, timely and with good humour sprinkled in!

Special mention to Karen Woods and Diane Asbury and of course the rest of the team too.

There's a reason why I've always used them time after time for my conveyancing needs - they're the best!

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 21 May, 2024:

Dear Anthony, Thank you for your continued trust and for taking the time to leave such a positive review! We're thrilled to have supported you through six house sales, and we're delighted to hear that each transaction was handled professionally and with good humour. We'll be sure to pass on your kind words to Karen, Diane, and the rest of the team. Should you need assistance in the future, don't hesitate to reach out. Best regards, Russell & Russell Solicitors

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Housing & Property

Matter Type:

Purchase and Sale

Charlotte

August 28, 2023

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Charlotte

Fantastic service from all at Russell and Russell, the second time we have used their services. They were so professional, helpful, knowledgeable and friendly. They made the process so smooth and easy. We were informed about progress and the next steps and kept constantly informed. Emails were answered immediately and answers to questions we asked found out straight away. They took the stress out of buying a house and were so enthusiastic and genuinely please for us when we got our dream property. Would recommend Russell and Russell Solicitors and give them a 10 out of 10. Charlotte and Jos Jobse.

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