Russell & Russell Solicitors LLP

01244 405700

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid. Read more...

Also known as - Russell & Russell

Address
9 & 13 White Friars
Chester
Chester
Cheshire
CH1 1NZ
01244 405700
www.russellrussell.co.uk

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Accreditations

Other locations

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Available lawyers at Russell & Russell Solicitors LLP

Karen Woods

Daniel Dickinson

Chartered Legal Executive (FCILEx)

Laura Muir

Lucy Cartwright

Stephen Coupe

Louise Simons

Casey Ashton

Melissa Billington

David Kitchen

Richard Thomas

Richard Querelle

Thomas Myers

Catherine Egan

Fee Earner (non-solicitor)

Lauren Gratrix

Shannon Wood

How Russell & Russell Solicitors LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Russell & Russell Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell & Russell Solicitors LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 4%

Overpriced 0%

About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 96%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Russell & Russell Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%

No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 31

88th / 4486

Company & Commercial

1st / 20

108th / 4271

Housing & Property

1st / 4

271st / 4211

Family Law

1st / 28

141st / 3805

Wills, Trusts & Probate

1st / 20

17th / 3459

Commercial Property

1st / 17

138th / 3268

Regulations

1st / 11

33rd / 2494

Personal Injury

1st / 26

22nd / 2330

Crime/ Criminal Defence

1st / 17

19th / 2079

Clinical Negligence

1st / 12

46th / 941

Welfare & Benefits

1st / 7

34th / 810

Charities

1st / 10

22nd / 558

Driving offences

1st / 4

33rd / 388

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

1378
Very Good

99
Average

18
Poor

13
Awful

72

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Matt Humphrey

July 30, 2025

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Flat purchase

Russell & Russell provided an excellent service throughout the process of my flat purchase. Karen, Diane and Casey were friendly, helpful and patient - everything you’d want from a solicitors. As a first-time buyer, I felt in safe hands at every step.

Lawyers named in this review:
Karen Woods Casey Ashton

Karen Woods

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 01 August, 2025:

Thank you for your kind words and for taking the time to share your experience, Matt. We're delighted to hear that Karen, Diane, and Casey provided the support, patience, and guidance you needed throughout your flat purchase. It’s especially rewarding to know that, as a first-time buyer, you felt in safe hands at every stage. We wish you all the best in your new home and would be happy to assist you again in the future.

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Rebecca

July 22, 2025

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Definitely recommend

It was my first time using R&R for the sale of my home. I had tight deadlines to hit due to my relocation. The team were amazing and I can’t thank Louise, Jack and Kelly enough for their hard work. Even with the stress of the land registry they kept me updated and were able to complete the house sale in time for my deadline. Thank you again for assisting in the sale of my property.

Lawyer named in this review:
Louise Simons

Louise Simons

A representative from Russell & Russell Solicitors LLP responded to this review on 23 July, 2025:

Thank you for your kind words, Rebecca. We're delighted Louise, Jack, and Kelly could support you through a smooth and timely sale. Wishing you all the best with your relocation!

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Verified review

Chantel jones

July 19, 2025

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Very helpful and efficient

Melissa made sure I understood everything, made sure I knew the pros and cons of every decision I made and kept in touch constantly and I can only say thank you for everything!

Lawyer named in this review:
Melissa Billington

Melissa Billington

A representative from Russell & Russell Solicitors LLP responded to this review on 21 July, 2025:

Thank you, Chantel. We're delighted Melissa provided clear guidance and consistent communication throughout. Your kind words mean a lot to us — thank you.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Anonymous

July 18, 2025

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Excellent and efficient service

Casey handled our house buying and selling in a prompt and efficient manner, keeping us up to date with the process and answering our questions clearly. I would definitely use Russell and Russell again.

Lawyer named in this review:
Casey Ashton

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 21 July, 2025:

Thank you for your kind feedback. We're glad Casey provided prompt and efficient service throughout your housing & property matter, keeping you informed every step of the way. We look forward to assisting you again in the future.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Richy Rich

July 18, 2025

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Outstanding service

Karen Woods and her team including Diane Asbury, Personal Assistant, have, as always, completed yet another assignment of many for us smoothly and professionally. Highly recommended. We have been clients now for the last 15 years.

Lawyers named in this review:
Karen Woods Casey Ashton

Karen Woods

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 21 July, 2025:

Thank you, Rich, for your continued loyalty over the past 15 years and your wonderful feedback. We're delighted Karen, Diane, Casey and the housing & property team consistently provide smooth and professional service. Your recommendation means a great deal to us.

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Verified review

Wendy Hawkes

July 09, 2025

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Great experience

I used Russell and Russell Solicitors to buy and sell property had a great experience, they always replied to emails and phone calls and kept me upto date with progress, would definitely use them again.

Lawyer named in this review:
Janine Naylor

Janine Naylor

A representative from Russell & Russell Solicitors LLP responded to this review on 10 July, 2025:

Thank you for sharing your positive experience, Wendy. We're glad to hear the team kept you informed and responsive throughout your property transactions.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Kay and David

July 07, 2025

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A great firm

We have asked Russell and Russell to act as our solicitors several times for purchase and sale of our homes and found them to be really professional as well as warm and friendly.
We have recommended them to friends and family and will continue to do so. Kay and David

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 08 July, 2025:

Thanks for your review, Kay. We greatly appreciate your kind words about Karen's service.

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Dylan

June 28, 2025

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FIRST TIME BUYER

Thank you Laura for providing a smooth, efficient, and stress-free experience. Clear communication, prompt responses, Laura is knowledgeable, personable and alway’s kept me informed throughout the process and remained dedicated to meeting agreed deadlines. Can’t thank you enough for your assistance, highly recommend!

Lawyer named in this review:
Laura Muir

Laura Muir

A representative from Russell & Russell Solicitors LLP responded to this review on 30 June, 2025:

Dear Dylan, Thank you for your wonderful feedback. We’re delighted that Laura provided a smooth, efficient, and stress-free experience with clear communication and dedication throughout. Your recommendation means a lot to us. Best regards, Russell & Russell Solicitors

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Dawn Joyce

June 26, 2025

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Collected on:

Second successful completion.

Karen Woods and her Personal Assistant, Diane Asbury, have once again provided my husband and I with an excellent conveyancing service and experience. Luckily for us Karen has the patience of a saint and a great sense of humour! We will always use Karen for any future conveyancing work and have no hesitate in recommending her very highly.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 27 June, 2025:

Dear Dawn, Thank you for your lovely feedback. We're so pleased to hear that Karen and Diane provided you and your husband with such a positive conveyancing experience. Your kind words about Karen’s patience and sense of humour are greatly appreciated. We're delighted to know you'll continue to rely on her in the future and sincerely thank you for your high recommendation. Best regards, Russell & Russell Solicitors

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Clair Lee

June 23, 2025

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Highly Recommended

Casey and all the team at R&R have been absolutely fabulous. The sale of my house went through seamlessly. I was kept informed all the way and any issues were resolved in super quick time. This is the easiest property sale I've ever had. Thank you. I'll definitely be back.

Lawyer named in this review:
Casey Ashton

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 25 June, 2025:

Dear Clair, Thank you for your kind words. We're thrilled to hear Casey and the team made your house sale so smooth and straightforward. We look forward to helping you again in the future! Best regards, Russell & Russell Solicitors

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

jodie

December 20, 2024

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jodie

Amazing help Would recommend to anyone!

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Crime/ Criminal Defence

Matter Type:

Assault

Suei

November 25, 2024

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Suei

Can't thank Steve enough.

Lawyer named in this review:
Stephen Coupe

Stephen Coupe

A representative from Russell & Russell Solicitors LLP responded to this review on 27 November, 2024:

Thank you for your kind words, Suei. We're so glad Steve could assist you.

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Housing & Property

Matter Type:

Purchase and Sale

Susan

July 28, 2024

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Susan

Really helpful receptionist.

A representative from Russell & Russell Solicitors LLP responded to this review on 29 July, 2024:

Dear Susan, Thank you for your kind words about our receptionists service. We appreciate your recommendation. Best Regards, Russell & Russell Solicitors LLP

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Housing & Property

Matter Type:

Purchase and Sale

Anthony

May 20, 2024

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Anthony

Just completed on my 6th!! house sale with Russell & Russell over several years and thought I should finally leave a review!

Each transaction has been dealt with professionally, timely and with good humour sprinkled in!

Special mention to Karen Woods and Diane Asbury and of course the rest of the team too.

There's a reason why I've always used them time after time for my conveyancing needs - they're the best!

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 21 May, 2024:

Dear Anthony, Thank you for your continued trust and for taking the time to leave such a positive review! We're thrilled to have supported you through six house sales, and we're delighted to hear that each transaction was handled professionally and with good humour. We'll be sure to pass on your kind words to Karen, Diane, and the rest of the team. Should you need assistance in the future, don't hesitate to reach out. Best regards, Russell & Russell Solicitors

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Housing & Property

Matter Type:

Purchase and Sale

Charlotte

August 28, 2023

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Charlotte

Fantastic service from all at Russell and Russell, the second time we have used their services. They were so professional, helpful, knowledgeable and friendly. They made the process so smooth and easy. We were informed about progress and the next steps and kept constantly informed. Emails were answered immediately and answers to questions we asked found out straight away. They took the stress out of buying a house and were so enthusiastic and genuinely please for us when we got our dream property. Would recommend Russell and Russell Solicitors and give them a 10 out of 10. Charlotte and Jos Jobse.

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