Russell & Russell Solicitors LLP

01244 405700

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid. Read more...

Also known as - Russell & Russell

Address
9 & 13 White Friars
Chester
Chester
Cheshire
CH1 1NZ
01244 405700
www.russellrussell.co.uk

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Accreditations

Other locations

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Available lawyers at Russell & Russell Solicitors LLP

Karen Woods

Daniel Dickinson

Chartered Legal Executive (FCILEx)

Laura Muir

Lucy Cartwright

Stephen Coupe

Louise Simons

Melissa Billington

Casey Ashton

David Kitchen

Richard Thomas

Richard Querelle

Thomas Myers

Catherine Egan

Fee Earner (non-solicitor)

Lauren Gratrix

Shannon Wood

How Russell & Russell Solicitors LLP Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Russell & Russell Solicitors LLP on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell & Russell Solicitors LLP. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 4%

Overpriced 0%

About Right 94%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Russell & Russell Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 31

98th / 4507

Company & Commercial

1st / 20

122nd / 4288

Housing & Property

1st / 4

278th / 4212

Family Law

1st / 28

153rd / 3816

Wills, Trusts & Probate

1st / 20

14th / 3466

Commercial Property

1st / 17

159th / 3276

Regulations

1st / 11

32nd / 2506

Personal Injury

1st / 26

23rd / 2342

Crime/ Criminal Defence

1st / 17

18th / 2084

Clinical Negligence

1st / 12

45th / 938

Welfare & Benefits

1st / 7

34th / 811

Charities

1st / 10

23rd / 560

Driving offences

1st / 4

33rd / 381

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

1343
Very Good

98
Average

17
Poor

10
Awful

69

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Dylan

June 28, 2025

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FIRST TIME BUYER

Thank you Laura for providing a smooth, efficient, and stress-free experience. Clear communication, prompt responses, Laura is knowledgeable, personable and alway’s kept me informed throughout the process and remained dedicated to meeting agreed deadlines. Can’t thank you enough for your assistance, highly recommend!

Lawyer named in this review:
Laura Muir

Laura Muir

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Dawn Joyce

June 26, 2025

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Second successful completion.

Karen Woods and her Personal Assistant, Diane Asbury, have once again provided my husband and I with an excellent conveyancing service and experience. Luckily for us Karen has the patience of a saint and a great sense of humour! We will always use Karen for any future conveyancing work and have no hesitate in recommending her very highly.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 27 June, 2025:

Dear Dawn, Thank you for your lovely feedback. We're so pleased to hear that Karen and Diane provided you and your husband with such a positive conveyancing experience. Your kind words about Karen’s patience and sense of humour are greatly appreciated. We're delighted to know you'll continue to rely on her in the future and sincerely thank you for your high recommendation. Best regards, Russell & Russell Solicitors

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Clair Lee

June 23, 2025

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Highly Recommended

Casey and all the team at R&R have been absolutely fabulous. The sale of my house went through seamlessly. I was kept informed all the way and any issues were resolved in super quick time. This is the easiest property sale I've ever had. Thank you. I'll definitely be back.

Lawyer named in this review:
Casey Ashton

Casey Ashton

A representative from Russell & Russell Solicitors LLP responded to this review on 25 June, 2025:

Dear Clair, Thank you for your kind words. We're thrilled to hear Casey and the team made your house sale so smooth and straightforward. We look forward to helping you again in the future! Best regards, Russell & Russell Solicitors

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Verified review

John Boyle

June 12, 2025

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Sale of home

I don’t really fill-in reviews but in this case I think it deserves it. Thank-you Karen and Diane for a painless and good service. Much appreciated.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 16 June, 2025:

Thank you so much for taking the time to leave a review, John. We're delighted to hear that Karen and Diane provided you with a painless and positive service. Your appreciation truly made their day.

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Verified review

Kai

June 12, 2025

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Very helpful

They immediately explained the situation anf gave me advice after listening to what happened. I didn't feel any judgment

A representative from Russell & Russell Solicitors LLP responded to this review on 16 June, 2025:

Thank you for your kind words, Kai. We’re glad you felt supported and listened to throughout the process.

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Verified review

Jordan Smith

June 05, 2025

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Brilliant service

I was very nervous about what was going to happen but Stephen Coupe was brilliant for me and I would use his services again

Lawyer named in this review:
Stephen Coupe

Stephen Coupe

A representative from Russell & Russell Solicitors LLP responded to this review on 09 June, 2025:

Hi Jordan. Thank you for your kind feedback. We’re so glad to hear that Stephen was able to put you at ease and provide the support you needed during a stressful time. It’s great to know you’d choose to work with him again — we truly appreciate your trust and look forward to assisting you in the future if needed.

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Verified review

Paul sims

May 16, 2025

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House sales

Used many times great all round *******************++

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 19 May, 2025:

Thank you for your continued support and fantastic feedback, Paul. We’re glad to hear you’ve had great experiences every time. We really appreciate it.

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Verified review

Laura Noble

May 11, 2025

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Conveyancing

Excellent service - Karen and her team were so helpful and efficient. Such a pleasure to work with - very empathetic too as I was selling my dad's house and so was so grateful for all the support. I would not hesitate to recommend Karen and R&R.

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 12 May, 2025:

Thank you so much for your kind words and recommendation, Laura. We are so pleased that Karen and the team were helpful and efficient during this sensitive time, and we appreciate you recognising their empathy and support.

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Verified review

M Standring

April 30, 2025

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Support from Steve Coupe

Following my false arrest Steve gave me support when needed most.
He supported and re-assured me through an interview which resulted in no case to answer and no further action. Thanks again for a prompt and professional service.

Lawyer named in this review:
Stephen Coupe

Stephen Coupe

A representative from Russell & Russell Solicitors LLP responded to this review on 01 May, 2025:

Thank you for your kind words. We're glad Steve could provide the support you needed during such a challenging time. Your feedback is greatly appreciated!

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Housing & Property

Verified review

Matter Type:

Residential Conveyancing

Laura Thorn

April 30, 2025

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Excellent experience

Richard Querelle in the Conveyancing Department was excellent, I'd recommend him and his team for making the process of selling a property so clear and easy for me. I intend to instruct him again shortly regarding another matter.

Lawyer named in this review:
Richard Querelle

Richard Querelle

A representative from Russell & Russell Solicitors LLP responded to this review on 01 May, 2025:

Thank you for your great feedback, Laura. We're delighted to hear that Richard and his team made your property sale process smooth and clear. We look forward to working with you again soon!

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

jodie

December 20, 2024

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jodie

Amazing help Would recommend to anyone!

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Crime/ Criminal Defence

Matter Type:

Assault

Suei

November 25, 2024

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Suei

Can't thank Steve enough.

Lawyer named in this review:
Stephen Coupe

Stephen Coupe

A representative from Russell & Russell Solicitors LLP responded to this review on 27 November, 2024:

Thank you for your kind words, Suei. We're so glad Steve could assist you.

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Housing & Property

Matter Type:

Purchase and Sale

Susan

July 28, 2024

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Susan

Really helpful receptionist.

A representative from Russell & Russell Solicitors LLP responded to this review on 29 July, 2024:

Dear Susan, Thank you for your kind words about our receptionists service. We appreciate your recommendation. Best Regards, Russell & Russell Solicitors LLP

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Housing & Property

Matter Type:

Purchase and Sale

Anthony

May 20, 2024

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Anthony

Just completed on my 6th!! house sale with Russell & Russell over several years and thought I should finally leave a review!

Each transaction has been dealt with professionally, timely and with good humour sprinkled in!

Special mention to Karen Woods and Diane Asbury and of course the rest of the team too.

There's a reason why I've always used them time after time for my conveyancing needs - they're the best!

Lawyer named in this review:
Karen Woods

Karen Woods

A representative from Russell & Russell Solicitors LLP responded to this review on 21 May, 2024:

Dear Anthony, Thank you for your continued trust and for taking the time to leave such a positive review! We're thrilled to have supported you through six house sales, and we're delighted to hear that each transaction was handled professionally and with good humour. We'll be sure to pass on your kind words to Karen, Diane, and the rest of the team. Should you need assistance in the future, don't hesitate to reach out. Best regards, Russell & Russell Solicitors

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Housing & Property

Matter Type:

Purchase and Sale

Charlotte

August 28, 2023

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Charlotte

Fantastic service from all at Russell and Russell, the second time we have used their services. They were so professional, helpful, knowledgeable and friendly. They made the process so smooth and easy. We were informed about progress and the next steps and kept constantly informed. Emails were answered immediately and answers to questions we asked found out straight away. They took the stress out of buying a house and were so enthusiastic and genuinely please for us when we got our dream property. Would recommend Russell and Russell Solicitors and give them a 10 out of 10. Charlotte and Jos Jobse.

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