Russell & Russell Solicitors LLP

Had dealings with them few times..these are by far the worse solicitors absolutely shocking how slow they are ..madr my life hell..dont even want to speak about the arrogance!! I would honestly suggest nobody use these guys

I requested Russell & Russell's help for getting my first property, and it was a poor experience. My initial onboarding was prompt, but since they requested money at that stage, I'm not surprised. I paid and requested confirmation of receipt since I got no automated email or anything to say they had the money, it took a staggering 5 days to get a response, and the response came from the solicitor's assistant. This isn't ideal when you're stressed about being a first-time buyer.

Following on from that, the information was presented in an unclear way throughout. I have 14 different email chains with the solicitor and the assistant, all multiple emails long and with different attachments and files within each, making it a maze to find any information. To make it clear, I would always reply rather than starting a new email chain, so this seems standard for them to just confuse you as much as possible with a spam of different emails. This is unlike friends I've spoken to who have used solicitors that have clear web pages/apps that collate the info nicely for reference.

I bought my property with my partner, and every single email I had to forward to her, as the solicitor, no matter how many times I would reply with my partner in the thread, would not click 'reply all.'

There was little explanation, and the few times we had to visit in person, it felt quite rushed, most times we were just brought a piece of paper to sign and then told we could leave.

We didn't have the best experience with our seller, and having looked into my legal standing personally, I found out that following the contract I and the seller had agreed to, on moving day the property should be vacated by 2pm at the latest and I should be given vacant possession. I wanted to get this confirmed by the solicitor, who was not on my side in the slightest. The solicitor was adamant in making us feel unreasonable in trying to clarify this information and said that there is no control over the time the seller would have to leave. It wasn't until I referenced the contract directly and the Standard Conditions of Sale that they finally said they will advise the seller's solicitor that the agreed vacant possession time needs to be adhered to. For what should've been a known legal understanding of the contract, this took a ridiculous amount of time and energy to get confirmed.

During our entire communication with Russell & Russell, we were constantly having to correct them, the attention to detail for a company you're meant to trust with a lot of money and paperwork was shocking. We had to correct dates, titles, missing names, and the price, as they attempted to overcharge us.

All in all, I'm only giving them 2 stars because at the end of it we have our house in our name contractually, so they at least did the absolute basics of their job, but if you do use them, I highly recommend you read everything and double-check prices, names, and personal information, as in our experience it's likely to be wrong in some way.

I'd like to give a huge thank you to Janine, Victoria and Claire for their tremendous work on the sale/purchase of our new property. @Janine, what a woman and what a truly fabulous solicitor.

What's been the most hair pulling house purchase I've had yet (at no fault of Russell's) Janine got us through.
Her service was phenomenal throughout.
She carried half of the chains solicitors on her back and her communication was an absolute 10/10. Hands down the best solicitor I've come across. 1 Million percent will use Russell's in the future and I'll forever be recommending them.
Big thanks Janine, you deserve a month's break in the Caribbean after the past few months. 😂😘

Set of wet wipes, lazy & full of excuses

A truly dismal experience. The service was consistently slow, reactive, and disorganised — exactly why conveyancing in this country has such a poor reputation.

The original solicitor handling my sale frequently went on leave without notifying us, leaving us with no way to progress the transaction or even get basic updates. We were left in the dark repeatedly, and despite the file being with them for over six months, we faced more than a month of avoidable delays at the point of exchange.

She eventually gave just two days' notice that she was leaving the firm entirely — and the transition to her replacement brought no improvement. The same delays, poor communication, and lack of urgency continued.

Even after raising a complaint (which was partially upheld), nothing changed. I had to chase at every step and felt like I was pushing water uphill the whole way.

It’s absolutely true — a solicitor can make or break a transaction. This firm very nearly broke mine. I chose them based on positive reviews, but in my experience, they were completely unfit for purpose. Avoid at all costs.