Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Jane barber
Collected on:
Conveyancing
I highly recommend Michele Benson for your conveyancing needs
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Russell & Russell Solicitors LLP
01204 707926
From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid. Read more...
Also known as - Russell & Russell
- Address
- BL4 7NY
- 01204 707926
- www.russellrussell.co.uk
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Russell & Russell Solicitors LLP
have 7 other locations
Available lawyers at Russell & Russell Solicitors LLP
How Russell & Russell Solicitors LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Russell & Russell Solicitors LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Russell & Russell Solicitors LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Russell & Russell Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Russell & Russell Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Russell & Russell Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
-
Very Good
-
Average
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Poor
-
Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Anonymous
Collected on:
Just about got the job done
I requested Russell & Russell's help for getting my first property, and it was a poor experience. My initial onboarding was prompt, but since they requested money at that stage, I'm not surprised. I paid and requested confirmation of receipt since I got no automated email or anything to say they had the money, it took a staggering 5 days to get a response, and the response came from the solicitor's assistant. This isn't ideal when you're stressed about being a first-time buyer.
Following on from that, the information was presented in an unclear way throughout. I have 14 different email chains with the solicitor and the assistant, all multiple emails long and with different attachments and files within each, making it a maze to find any information. To make it clear, I would always reply rather than starting a new email chain, so this seems standard for them to just confuse you as much as possible with a spam of different emails. This is unlike friends I've spoken to who have used solicitors that have clear web pages/apps that collate the info nicely for reference.
I bought my property with my partner, and every single email I had to forward to her, as the solicitor, no matter how many times I would reply with my partner in the thread, would not click 'reply all.'
There was little explanation, and the few times we had to visit in person, it felt quite rushed, most times we were just brought a piece of paper to sign and then told we could leave.
We didn't have the best experience with our seller, and having looked into my legal standing personally, I found out that following the contract I and the seller had agreed to, on moving day the property should be vacated by 2pm at the latest and I should be given vacant possession. I wanted to get this confirmed by the solicitor, who was not on my side in the slightest. The solicitor was adamant in making us feel unreasonable in trying to clarify this information and said that there is no control over the time the seller would have to leave. It wasn't until I referenced the contract directly and the Standard Conditions of Sale that they finally said they will advise the seller's solicitor that the agreed vacant possession time needs to be adhered to. For what should've been a known legal understanding of the contract, this took a ridiculous amount of time and energy to get confirmed.
During our entire communication with Russell & Russell, we were constantly having to correct them, the attention to detail for a company you're meant to trust with a lot of money and paperwork was shocking. We had to correct dates, titles, missing names, and the price, as they attempted to overcharge us.
All in all, I'm only giving them 2 stars because at the end of it we have our house in our name contractually, so they at least did the absolute basics of their job, but if you do use them, I highly recommend you read everything and double-check prices, names, and personal information, as in our experience it's likely to be wrong in some way.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Andy Ashford
Collected on:
House buying
The transaction of buying my house went very well. Excellent staff who were most helpful and professional.
A representative from Russell & Russell Solicitors LLP responded to this review on 28 July, 2025:
Hi Andy. Thank you for your lovely feedback! We're so glad to hear that your house purchase went smoothly and that you found our team helpful and professional throughout the process. It was a pleasure to assist you, and we wish you all the best in your new home!
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Wills
John
Collected on:
Helpful and professional
Helpful and professional, friendly and approachable
A representative from Russell & Russell Solicitors LLP responded to this review on 17 July, 2025:
Thank you, John. We really appreciate your kind words and are glad to hear you found the Wills, Trusts and Probate service provided by Gail to be helpful, professional, and approachable.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Probate
Anonymous
Collected on:
Probate and Will
Our family case was a long drawn out affair due to the nature of our parents deaths and subsequent events with our parents and house disposal.
Russell and Russell handled out affairs as best they could in the timeframe allowed even after 2 solicitors left the business. Please mention Adam Thomas who was excellent.
A representative from Russell & Russell Solicitors LLP responded to this review on 29 May, 2025:
Thank you for your thoughtful feedback. We're glad we could support you through a complex process, and we’ll be sure to pass on your kind words to Adam Thomas.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Residential Conveyancing
Pam Harding
Collected on:
House purchase
This is the second time I have instructed Russell and Russell solicitors to help guide me through the sometimes long winded process of house selling and buying. They are very professional, yet friendly and approachable and always explained any of the legal jargon that I sometimes didn't understand.
A representative from Russell & Russell Solicitors LLP responded to this review on 01 May, 2025:
Thank you for trusting us again, Pam. We're glad that Ursula made the conveyancing process clear and smooth for you.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Wills
Sylvia
Collected on:
Last Will and Testament
Excellent service
A representative from Russell & Russell Solicitors LLP responded to this review on 17 February, 2020:
Thanks very much for the great review Channing.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Anonymous
Collected on:
Russell and Russell Solicitors
The solicitor was always helpful corteous andpatient with my questions providing realistic advice and information
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Trusts
Katherine and Steve
Collected on:
Grant of Probate
We got on very well with Gail Taylor and she explained everything very clearly with us and what would happen every step of the way. I would have no hesitation in recommending her to someone else for this type of work
A representative from Russell & Russell Solicitors LLP responded to this review on 17 March, 2025:
Thank you for your kind feedback, Katherine. We're thrilled to hear that Gail provided clear and helpful guidance. We appreciate your recommendation.
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Verified review
This review has been left by a verified client who used Russell & Russell Solicitors LLP.
Matter Type:
Wills
Anonymous
Collected on:
Arranging my Will
My experience with my solicitor was very friendly, approachable and completely knowledgeable. I wasn't rushed and I had exceptional guidance as I was quite nervous due to having made a big mistake many years ago. I was really happy with my solicitor and would recommend this company to my family and friends.
A representative from Russell & Russell Solicitors LLP responded to this review on 17 March, 2025:
Thank you for your kind words. We're glad to hear you felt supported and well-guided by Gail throughout the process. We truly appreciate your recommendation.
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Reviews collected from
Tony
Collected on:
Tony
I requested Russell & Russell's help for getting my first property, and it was a poor experience. My initial onboarding was prompt, but since they requested money at that stage, I'm not surprised. I paid and requested confirmation of receipt since I got no automated email or anything to say they had the money, it took a staggering 5 days to get a response, and the response came from the solicitor's assistant. This isn't ideal when you're stressed about being a first-time buyer.
Following on from that, the information was presented in an unclear way throughout. I have 14 different email chains with the solicitor and the assistant, all multiple emails long and with different attachments and files within each, making it a maze to find any information. To make it clear, I would always reply rather than starting a new email chain, so this seems standard for them to just confuse you as much as possible with a spam of different emails. This is unlike friends I've spoken to who have used solicitors that have clear web pages/apps that collate the info nicely for reference.
I bought my property with my partner, and every single email I had to forward to her, as the solicitor, no matter how many times I would reply with my partner in the thread, would not click 'reply all.'
There was little explanation, and the few times we had to visit in person, it felt quite rushed, most times we were just brought a piece of paper to sign and then told we could leave.
We didn't have the best experience with our seller, and having looked into my legal standing personally, I found out that following the contract I and the seller had agreed to, on moving day the property should be vacated by 2pm at the latest and I should be given vacant possession. I wanted to get this confirmed by the solicitor, who was not on my side in the slightest. The solicitor was adamant in making us feel unreasonable in trying to clarify this information and said that there is no control over the time the seller would have to leave. It wasn't until I referenced the contract directly and the Standard Conditions of Sale that they finally said they will advise the seller's solicitor that the agreed vacant possession time needs to be adhered to. For what should've been a known legal understanding of the contract, this took a ridiculous amount of time and energy to get confirmed.
During our entire communication with Russell & Russell, we were constantly having to correct them, the attention to detail for a company you're meant to trust with a lot of money and paperwork was shocking. We had to correct dates, titles, missing names, and the price, as they attempted to overcharge us.
All in all, I'm only giving them 2 stars because at the end of it we have our house in our name contractually, so they at least did the absolute basics of their job, but if you do use them, I highly recommend you read everything and double-check prices, names, and personal information, as in our experience it's likely to be wrong in some way.
Was this review helpful?
Matter Type:
Residential Conveyancing
Azhar
Collected on:
Azhar
I have had the pleasure of working with Michele and Adina as my property solicitors/legal reps for various transactions, and I can’t recommend them highly enough!
Michele and Adina are outstanding in their support, providing expert advice and handling every detail with care and professionalism.
Throughout each transaction, they were always available to answer my questions and explain things clearly, making what could be a stressful process much more manageable. Their thoroughness and attention to detail gave me complete confidence that everything was being taken care of.
What really stood out was their dedication and approachable nature. Michele and Adina went above and beyond to ensure that everything moved smoothly, even when complications arose. Their prompt communication and practical solutions made a real difference in getting things done efficiently.
If you need property solicitors who are knowledgeable, reliable, and genuinely care about their clients, Michele and Adina are the ones to trust. They made the entire process straightforward and stress-free, and I’m grateful for their excellent service.
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Matter Type:
Residential Conveyancing
Mark
Collected on:
Mark
Used Russell and Russell for a recent house move, Ursula and Michelle always responded to calls and emails promptly and kept us informed all the way through. Great service would highly recommend.
Thanks Mark and Jan
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Dean
Collected on:
Dean
Good services
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deanO
Collected on:
deanO
Always good service
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Russell & Russell Solicitors LLP are accredited by
About this branch
Description
Our offices are based in Bolton, Chester, Atherton, Farnworth, Horwich, Middleton and Bury. We have a number of specialist accreditations across each practice area and operate to the Law Society’s legal practice quality marks, Lexcel, Conveyancing Quality Scheme (CQS) and Will & Inheritance Quality Scheme (WIQS).
Regulated by
Legal services
Personal areas of law
-
Consumer
- Consumer Disputes
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
-
Crime/ Criminal Defence
- Assault
- Business Crime
- Criminal Damage
- Criminal defence - All
- Drugs offences
- Murder and Manslaughter
- Professional Conduct
- Regulatory Defence
- Theft
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Personal Injury
- Against The Council
- Benefits Available To Asbestos Victims
- Diffuse Mesothelioma Payment Scheme
- Gym Injury Compensation
- Personal Injury Law
- Welfare Issues After Serious Injury
-
Welfare & Benefits
- Benefits
- Housing
-
Wills, Trusts & Probate
- Probate
- Trusts
- Wills
Business areas of law
-
Charities
- Charities
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Commercial Law
- Corporate finance
-
Regulations
- Licensing