1277363633
We are a firm of Property Lawyers and Probate Practitioners regulated by The Council for Licensed Conveyancers (Practice Number 11294)
PCS Legal Limited
have 5 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of PCS Legal Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using PCS Legal Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used PCS Legal Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how PCS Legal Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used PCS Legal Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how PCS Legal Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that PCS Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Yuhaan
Collected on:
This review is for a different branch.
The worst legal company you can ask for. They delay everything and get rude when you phone (if they answer the phone). They purposely delay your process and ask for additional fees of £700 + Vat to accelerate the process. Do not use them.
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Maria Jose
Collected on:
This review is for a different branch.
Do not use PCS Legal or you will regret it. I instructed them to sell my house in October 2023, and in May 2024 I decided it was enough and changed solicitors. They did not know whether I was buying or selling, provided me with wrong legal information, did not respond to any emails, and even when you manage to speak to them after luckily two weeks, and only after raising a complaint with the complaints department, which are equally useless, they are arrogant, and condescending and don’t know what has been done or where we are at in the proceedings. They are highly incompetent and worse of all they don’t care about their clients. All reviews are saying the same negative things about them and for a reason.
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Matter Type:
Residential Conveyancing
Pratik
Collected on:
This review is for a different branch.
Horrible experience with PCS legal !!
I would never recommend anyone to do with PCS legal. I recently completed a purchase and sale transactions with them and the whole process was stretched so much by them and not only that, they were extremely difficult to deal with.
They never updated their portal, purposely delayed the case every week by not answering the queries of the other party solicitors.
It was a nightmare and no complain process helps.
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Matter Type:
Residential Conveyancing
shas
Collected on:
This review is for a different branch.
I found the legal team to be doing the bare minimum for my house purchase. There was no communication other than to mail me a bunch of documents to look at. I did request a couple of times to get an explainer but I never got response to those mails. Frustrated I decided to cancel my purchase as I wasn't feeling the legal team was working for me. They were just focused on getting the purchase through. I agreed to take them as my legal team as the sales agent suggested the legal team who were already on the case and could speed up the purchase.
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Matter Type:
Restrictive Covenants, Easements and Wayleaves
A.
Collected on:
This review is for a different branch.
1) Stated at Companies House as a Dormant Company yet apparently trading with 3 employees in the year to 31 October 2023 and 31 October 2022 indicates the directors using the Limited Company status as a shield for their partnership business
2) Dreadfully inefficient at processing the simplest of conveyances thus leaving the whole matter in abeyance for over one year
3) Refuses to take instructions to complete the clients requirements
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Ag
Collected on:
This review is for a different branch.
The communication from this team has been extremely disappointing—virtually nonexistent. I’ve been in the process of purchasing a property since February and have only received one update, and that was after I chased them for it.
They use the Move Me In app, but my assigned team (MPH - Molly) doesn’t bother updating it, making it completely useless. Buying a property is already a stressful process, and they should be more mindful of that.
I really hope everything gets finalized successfully, but I would definitely not use their services again.
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Matter Type:
Restrictive Covenants, Easements and Wayleaves
Karen
Collected on:
This review is for a different branch.
We had the unfortunate experience of dealing with Paige O’Brien seems to have a Telephobia a phobia of answering or responding to phone calls
She appears to limited knowledge on aspects of the law and rarely responded to any emails in a timely manner
The lack of communication is astounding and no one appears to give a toss about customer service
Please check the review high % are very negative and we all appear to have similar experiences
note this is an unregulated Solicitor’s who I’d never recommend using
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Graham
Collected on:
This review is for a different branch.
Incredibly difficult to communicate with, and when you eventually manage to get hold of a conveyancer to speak to, they seem not to care about your case. Utterly no sense of urgency.
PCS Gave incorrect advice on a matter of conveyancing law (Because they're conveyancing solicitors, right?!) which delayed completion dangerously. When matters were eventually completed, PCS withheld payment of my balance of some tens of thousands of pounds, as well as the separate issue of payment to my estate agent, with no explanation or reason. I can only imagine that they wanted to enjoy the interest on my capital for a few weeks? Not sure if that's legal, or at least ethical for a law company? Or maybe they simply lack competence to handle client funds?
Complained to PCS client care team, but they seem not to care either, and are operating in a state of denial.
Overall, very stressful, frustrating and disappointing to deal with.
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Mahan
Collected on:
This review is for a different branch.
I had a deeply frustrating experience with PCS Legal. The completion statement was sent less than 24 hours before completion, riddled with multiple mistakes, causing immense stress and confusion. Despite highlighting clear discrepancies in their calculations, they pressured me into paying an inflated amount under threat of penalties. Additionally, they violated GDPR by mistakenly sending me another client's sensitive information and dismissed the severity of this breach as "human error."
The lack of competence, transparency, and accountability is appalling. Their repeated failures, delayed communication, and disregard for legal obligations have left me with zero confidence in their professionalism. I would strongly advise against using their services.
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Matter Type:
Residential Conveyancing
Timothy
Collected on:
This review is for a different branch.
Awful experience. Awful communication (none existent) and now a 6 month conveyancing process and purchase is at risk.
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Patricia
Collected on:
Used PCS Legal to sell a property. I was initially concerned about the mostly email/portal contact process but replies were swift and when required I did manage to speak to a human. I would just like to say that Eleanor was excellent and caring also the Emerald team. I expected delays as the completion was just after the March/April stamp duty change but I really didn't notice any delays or slow responses. I would definitely use PCS again.
A representative from PCS Legal Limited responded to this review on 25 April, 2025:
Dear Patricia, Thank you for your 5-star review. We are thrilled to hear Eleanor provided you with an excellent level of service during your transaction. We will make sure they take the time to read your feedback. Kind regards PCS Legal
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Miles
Collected on:
Conveyancing is a complex and difficult business. We had some difficulty when we initially instructed PCS Legal because the initial communication was slow and we were in a hurry to get to completion. This was due to unexpected staff shortage at an unfortunate time. We were worried that we would miss our vital deadline for house purchase completion. However, when we were able to establish good communication with PCS Legal their office was polite, helpful, and most importantly, they came through where it counted for us. It was very important to us to complete before SDLT changes came into effect, and we were at a point in the timeline where it was possible, but where no conveyancer was able to guarantee this. Despite this, despite the staff shortages, and despite what must have been huge pressure from elsewhere, PCS Legal took our 1st priority (speed, meeting the deadline) seriously and worked diligently and rapidly to get our house purchase over the line. We met the deadline with a few days to spare, something we are very grateful for. Thankyou so much to the staff at PCS Legal for coming through for us where it counted most, despite what must have been a challenging, busy, and difficult few months for their staff.
A representative from PCS Legal Limited responded to this review on 10 April, 2025:
Dear Miles, Thank you for your 5-star review. We are thrilled to hear Sonia and her team provided you with an excellent level of service during your transaction. We will make sure they take the time to read your feedback. Kind regards PCS Legal
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Kirsty
Collected on:
Leah and her team have been nothing but amazing.
Completed on time with lots of hurdles, they have been professional throughout the whole process giving not only kind words but advice, kept myself and my partner updated on a regular basis.
Thank you for everything, highly recommend.
Thank you leah and your amazing team xx
A representative from PCS Legal Limited responded to this review on 01 April, 2025:
Dear Kirsty, Thank you for the positive review. We always strive to provide a personal service with excellent communication, and we are glad this was the case during your conveyancing transaction. Kind regards, PCS Legal
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Philip
Collected on:
Natalie Howes and her team at PCS Legal were great in helping us recently complete on our sale and purchase. Thank you for calm professionalism.
A representative from PCS Legal Limited responded to this review on 31 March, 2025:
Dear Philip, We really appreciate you taking the time to leave your feedback on your recent transaction. It is great to hear that Natalie and her team provided such an excellent level of service. We will make sure they read your review. Kind regards PCS Legal
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Julie
Collected on:
I had the pleasure of working with Paige O'Brien at PCs Legal during the process of selling and buying my home, and I couldn't be more grateful for her exceptional service. From start to finish, Paige was professional, attentive, and always ready to answer any questions I had. She made the entire process smooth and stress-free, and I truly felt like I was in good hands. Her expertise and dedication went above and beyond, and I highly recommend her to anyone looking for legal assistance in buying or selling a property. Thank you, Paige, for your outstanding support!
A representative from PCS Legal Limited responded to this review on 10 March, 2025:
Dear Julie, Thank you for the positive review. We always strive to provide a personal service with excellent communication, and we are glad this was the case during your conveyancing transaction. Kind regards, PCS Legal
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We are committed to ensuring all our clients receive the highest possible standard of advice and service in relation to their Property Sale or Purchase, Remortgage, Equity Release, Transfer of Equity, Commercial Transactions, Probate or Will advice.
