
Matter Type:
Buying at auction
Monika
Collected on:
AVOID
This review is for a different branch.
I trusted PCS Legal with the purchase of a buy-to-let property through a modern auction – a time-sensitive process. From day one, their service was disorganised, careless, and negligent.
For over six months, they ignored my emails, lost submitted documents, and passed my case between multiple staff members who had no idea what was going on. I sent critical documents several times – and still, nothing was done. In March, just before the mortgage expiry, they acted like everything was fine, only to ask again for the same documents I had sent months earlier.
Because of their failure to act, my mortgage expired, the transaction collapsed, and I lost over £17,000, including non-refundable auction fees, rent, and contractor delays. I also submitted a legal data request (DSAR), and they didn’t respond within the lawful timeframe.
I have now escalated the matter to the Legal Ombudsman, ICO, and will pursue legal action in court. This firm should not be trusted with anything as important as your property or finances. They are evasive, unaccountable, and treat clients with total disregard.
Avoid PCS Legal at all costs. They have caused me stress, loss, and serious disruption to my family and business.
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