This review is for a different branch.
We used Parfitt Cresswell (Reading) for conveyancing on a flat in Dec 2024. Our solicitor, Robert, was shockingly uncommunicative. Weeks would go by with zero updates. We had to chase every time just to get a response. He ignored emails, missed promised deadlines, and always blamed being “busy.”
I raised concerns about this twice, on 31 Jan and 29 Mar, and nothing improved. From 17 April to 5 June, we heard nothing at all. When we informed them we were pulling out, they replied with a progress update, the irony.
We were also assigned a trainee, Abbie, who was copied into every email but provided no proactive support or follow through either.
Robert did give some sound legal advice at a few points, but legal insight means very little when it’s buried under a mountain of miscommunication, passivity, and neglect.
If you’re a first-time buyer or value basic communication, do not use this firm. They made a stressful process even worse. I’d strongly advise others to stay away.