DUSHYANTHA
Collected on:
Extremely dissatisfied
I am writing to express my extreme dissatisfaction with the service I received from Taylor Rose during the purchase of my first house. My husband and I engaged with the firm, and as first-time buyers, we had a terrible experience with the solicitor appointed to us. She nearly ruined the entire purchase.
Her lack of communication was the primary reason for this negative experience. On many occasions, I had to call her repeatedly over the course of a week and send multiple messages to get a response. I initially noticed this issue but hoped it would improve once the searches came back. However, her service remained abysmal, ranging from providing poor advice on when to give notice at my then-flat to failing to communicate emails from the seller's solicitor.
To make matters worse, she ignored a critical email from the seller's solicitor regarding a significant change in the property's history until we were at the bank, mere minutes before transferring funds for the exchange. This completely threw us off, and I was ready to abandon the purchase. Fortunately, with the support of a good mortgage advisor and my family, we found a solution.
In addition to being consistently negative, the solicitor was unhelpful and forced me to constantly chase her for responses to the seller's solicitor. If it hadn't been for my persistence and the patience of the seller's side, our purchase would have fallen through.
I am extremely disappointed with the service I received and will never recommend Taylor Rose to anyone. Please beware.
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