Olga
Collected on:
Very efficient at taking your money but do not expect any work.
This law firm is very efficient at collecting its client monies but don’t expect any responses or progress on your case once they have banked their cheques. The “case manager” - who is purportedly the responsible lawyer in a case - seems to be a bogus title as nobody manages cases here. Instead, work seems to be entirely delegated to absent and irresponsible trainees (in my case somebody called Isa Choudhry) who do not respond to client emails, answer phone calls or call back requests. Expect to wait at least 10 working days for a response to an email. There is also no clear escalation process for complaints, which leads to a farcical situation in which I find myself Googling the names of senior partners and copying them into emails to try to prompt a response.
I wholeheartedly regret hiring this firm and would not recommend them to anybody.
Was this review helpful?
