Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Norman
Collected on:
Normans Review
Very pleased with the work you have done.
Thank you.
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Poole Alcock LLP
01260 275337
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
- Address
- CW12 1DY
- 01260 275337
- www.poolealcock.co.uk/?utm_source=Review+Solicitors
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How Poole Alcock LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Carole
Collected on:
initial Divorce query
Tim was very helpful and provided a lot of information.
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Thank you Carole for completing the questionnaire, we are delighted that Tim has been so helpful and provided you with a lot of information which moving forward I hope will be of help. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
A difficult task made easy.
Selina guided me through a process I'd been dreading & procrastinating on.
I was guided through the worst scenario's but came through & out the other side and feeling happy & relieved.
Huge thank you to Selina for making it so easy.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Great service
Great service, helped so much, gave me all the information I needed.
A representative from Poole Alcock LLP responded to this review on 16 July, 2025:
We are very happy that Tim has been able to help in this matter and really appreciate you taking the time to complete the questionnaire and leave a 5 star review. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Joseph Summerhill
Collected on:
Review of my Solicitor
Having met Rachael Day for the first time having liased by emails and telecons she represented me with clarity and incitiveness professionalism and really understood my case which relieved my anxiety.She got it
A representative from Poole Alcock LLP responded to this review on 16 July, 2025:
We are so happy that after meeting Rachael she has been able to relieve some of your anxiety. If you need any further help Joseph please let us know.
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Matter Type:
Wills
Mike
Collected on:
Value for money Wills service
This firm wrote the Wills for me and my wife. They were very good value for money and pretty efficient, although you do need to double-check the Will to ensure it represents what you thought you had requested. The Will commentary they provided, that 'translated' the legalise of the Will into plain English, was particularly appreciated, as was the fixed fee charge.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
WF
Collected on:
Excellent Customer Care & Free Consultation
Tim Edgeley, and the member from the Customer Care Team that I spoke to, were kind, thorough and listened carefully to my needs and fears. Tim was incredibly easy to talk to and shared great words of wisdom, which I now hold close to me as a source of strength.
A representative from Poole Alcock LLP responded to this review on 01 July, 2025:
Thank you for taking the time to complete the questionnaire and for the fantastic 5 star review. We are delighted that Tim has been able to help you and you have found a source of strength, please get in touch if we can help any further. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Mark
Collected on:
Will & Probate
I would highly recommend Poole Alcock for any legal work & advice that may be required.
Friendly & professional staff.
My solicitor, Selina, so helpful.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Mr David Jones
Collected on:
Mr David Jones
Outstanding in her work ethic and highest quality of work
A representative from Poole Alcock LLP responded to this review on 27 June, 2025:
Thank you David for taking the time to complete the questionnaire, the 5 star review has made our day. We appreciate the valuable feedback and we are delighted that Rachael has been able to assist you with this matter. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Separation
Jade
Collected on:
Friendly and honest advice!
I'm at the beginning of a separation so called Poole Alcock for a consultation and costs not knowing if I even required legal services for my situation. I had no idea what to expect but I was passed through to Tim Edgeley in the divorce and family law team and was so pleasantly surprised by the friendly and honest advice I received. I was expecting to be given some vague guidance and then sold expensive legal services, but Tim took time out of his day to caringly chat through my position and advise me what to do. He was so friendly and reassuring and it has given me the confidence to move forward. Thank you, Tim - If I do require legal help in the future then Poole Alcock will be my chosen solicitors!
A representative from Poole Alcock LLP responded to this review on 11 June, 2025:
Thank you Jade for leaving such a great review, we are delighted that Tim has been able to offer advice and reassurance. Please don't hesitate to get in touch if we can help any further.
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Reviews collected from
Rod
Collected on:
Rod
Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.
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Gerard
Collected on:
Gerard
Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.
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Karen
Collected on:
Karen
Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.
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Rhys
Collected on:
Rhys
My conveyancing team were professional, prompt and knowledgeable throughout the entire process. It was always easy to get in touch with them and they responded to almost all of my queries the same day. The efficiency of their work made me feel reassured that despite the issues I faced during my house purchase, the conveyancing was in very good hands!
James Williams in particular was brilliant in all aspects of my case. He was clearly very experienced and always knew what he was doing or what advice to give. It was easy to get in touch with him and his team, and was efficient in ensuring everything I required was taken care of. He also always made me feel like he was “on my side”, which was reassuring when I had to navigate difficult or awkward issues.
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Matter Type:
Residential Conveyancing
Bev
Collected on:
Bev
Kate Heath and her team at Poole Alcock epitomises the meaning of true professionalism. We have used Kate our past 3 house moves and each time we have been kept informed of the progress of our sale/purchase in a timely manner. Everything is explained to us thoroughly allowing us to make informed decisions and they do everything possible to prevent delays in the process. Plus the whole team are polite, helpful and friendly. 100% recommend.
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Poole Alcock LLP are accredited by
About this branch
Description
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
Regulated by
Legal services
Personal areas of law
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Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
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Education
- Education
-
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
-
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills
Business areas of law
-
Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
-
Charities
- Charities
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
-
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
-
Dispute Resolution
- Mediation
-
IT & Intellectual Property
- Copyright
- GDPR
- Patents
- Personality and Image Rights
-
Regulations
- Alcohol Licensing
- Health and Safety
- Licensing