01270 762325
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Kevin
Collected on:
5 stars
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Robert Clarke
Collected on:
Positive result accomplished in as timely way as possible given the stance of the defendant
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
We are delighted Robert that we have been able to help you with what I feel sure has been a very difficult and stressful situation, and even more that we have helped you achieve a positive outcome. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Chris
Collected on:
I made my first call this morning and 5 hours later I feel infinitely better.
A representative from Poole Alcock LLP responded to this review on 03 July, 2025:
We are so pleased Chris that your chat with Helen has made such a difference for you, by listening to our clients and understanding their concerns we hope to be able to offer the perfect solution to any problems you are facing. Thank you for taking the time to complete the questionnaire and for the very kind words which we will pass on to Helen. Please get in touch if we can help any further.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Emma
Collected on:
5 Stars
A representative from Poole Alcock LLP responded to this review on 02 July, 2025:
Thank you very much Emma for your positive review and feedback. We are very happy that Ellie and her team have been able to help you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Anonymous
Collected on:
Really helpful - finished work and had a number of questions which were causing me stress. I called Poole Alcock and spoke to someone in 30 mins. Thank you, I appreciate it.
A representative from Poole Alcock LLP responded to this review on 26 June, 2025:
Thank you so much for leaving a 5 star review, we are delighted that Chloe has been able to relieve some of your stress. Please don't hesitate to get in touch if we can be of any further help.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Personal Injury Law
Anonymous
Collected on:
I had an excellent experience working with my solicitor. She was highly professional, efficient, and consistently helpful throughout the entire process. Her clear communication, attention to detail, and genuine care made a stressful situation much easier to manage. I truly appreciate her dedication and support in resolving my claim smoothly and effectively. I would highly recommend her to anyone in need of legal assistance.
A representative from Poole Alcock LLP responded to this review on 27 June, 2025:
We are delighted that you have had such a positive experience with Poole ALcock and very happy that Georgina has been able to help you. Please do get in touch if we can help any further.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
Thank you for completing my will update and making it an easy process, even though I don't live locally. It was done quickly and accurately.
A representative from Poole Alcock LLP responded to this review on 10 June, 2025:
Thank you for taking the time to complete the questionnaire and for leaving a 5 star review. We appreciate your feedback and look forward to working with you again. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Shirley
Collected on:
We found the service provided by Poole Alcock professional, friendly and supportive throughout our involvement with them.
We would have no qualms in recommending them for providing a first class service.
A representative from Poole Alcock LLP responded to this review on 06 June, 2025:
Thank you Shirley for leaving such a wonderful review. We are delighted that you have had such a great experience with us and we will pass your very kind words onto Ellie and her team. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Ruth
Collected on:
The mirror wills service provided by Ellie Dalby was excellent.
Ellie was very approachable, knowledgeable and explained matters in a clear way in our initial meeting via teams.
Good communication throughout the process and our wills were prepared within a short time.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Thank you for the advice and time afforded to talkin me through the potential options.
A representative from Poole Alcock LLP responded to this review on 29 May, 2025:
Thank you for taking the time to complete the questionnaire and for leaving a 5 star review we really are very grateful. If we can be of any further help please get in touch. Very best wishes.
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Matter Type:
Wills
Will
Collected on:
Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!
A representative from Poole Alcock LLP responded to this review on 11 April, 2025:
Thank you so much for the fantastic 5 star review. We are thrilled that you have enjoyed your experience with Poole Alcock and look forward to working with you again. Very best wishes.
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Matter Type:
Residential Conveyancing
Joshua
Collected on:
A very quick and easy experience. Any issues were resolved quickly and with transparent communication. From offer to completion in under 2 and a half months!
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Matter Type:
Purchase and Sale
josh
Collected on:
Poole Alcock have been fantastic with out house sale and purchase. Especially on the communication front, they always had the answer to my questions and were always available via phone or email. Very professional!
A representative from Poole Alcock LLP responded to this review on 29 April, 2024:
Hello Josh, thank you so much for your lovely review, good luck in your new home and we hope to work with you again in the future.
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Matter Type:
Child Access
Margaret
Collected on:
Very helpful
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Matter Type:
Wills
debbie
Collected on:
Lovely people would recommend them always been well looked after
A representative from Poole Alcock LLP responded to this review on 22 May, 2023:
Thank you for your kind review, Debbie.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
