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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock Llp
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock Llp on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock Llp. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock Llp and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock Llp performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Thank you for your help.
A representative from Poole Alcock Llp responded to this review on 06 June, 2025:
Many thanks for your 5 star review, we are very happy that we have been able to help you. Please do not hesitate to call if we can be of any further help. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Shirley
Collected on:
This review is for a different branch.
We found the service provided by Poole Alcock professional, friendly and supportive throughout our involvement with them.
We would have no qualms in recommending them for providing a first class service.
A representative from Poole Alcock Llp responded to this review on 06 June, 2025:
Thank you Shirley for leaving such a wonderful review. We are delighted that you have had such a great experience with us and we will pass your very kind words onto Ellie and her team. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Karen & Craig
Collected on:
This review is for a different branch.
5 Stars
A representative from Poole Alcock Llp responded to this review on 06 June, 2025:
Thank you both very much for leaving such a great 5 star review. We appreciate your feedback. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Patricia
Collected on:
This review is for a different branch.
We found Poole Alcock Solicitor to be very professional in their approach and a pleasure to deal with.
A representative from Poole Alcock Llp responded to this review on 06 June, 2025:
Thank you for your 5 star review Patricia. We are delighted that you have found us professional and a pleasure to deal with, I will pass your very kind words onto Charles & his team. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Roger
Collected on:
This review is for a different branch.
We had our wills renewed. In addition to this we decided to take out Lasting Powers of Attorney.
We were given excellent advice in an easy to understand manner, our solicitor was professional and approachable. Documentation was swiftly dealt with.
Would recommend Poole Alcock.
Very satisfied.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Sally
Collected on:
This review is for a different branch.
Excellent service. From the moment I walked through the front door there was a very friendly atmosphere.
The preparation of the will was made very easy and fully explained. Everything was dealt with quickly and efficiently. Selina could not have been more helpful.
Would recommend Poole Alcock.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Gordon Elkin
Collected on:
This review is for a different branch.
The members of staff were very friendly and helpful.
A representative from Poole Alcock Llp responded to this review on 06 June, 2025:
Thank you for taking the time to complete the questionnaire Gordon and for your very kind review. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Found out just what I needed about arrangements for my daughter. Very informative.
A representative from Poole Alcock Llp responded to this review on 06 June, 2025:
Thank you for your great feedback, we are delighted that Chloe has been able to assist you regarding arrangements for your daughter. Please don't hesitate to call if we can be of any further help.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Employment Law
Arlene
Collected on:
This review is for a different branch.
Poole Alcock LLP were very professional, friendly and put me at ease all the way through my experience with them. I would definitely recommend them to anyone who’s looking for a solicitor.
A representative from Poole Alcock Llp responded to this review on 06 June, 2025:
Many thanks Arlene for the great 5 star review. We are delighted that Kellie and Elinor have been able to help you and will pass your very kind words onto them. Very best wishes
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Ruth
Collected on:
This review is for a different branch.
The mirror wills service provided by Ellie Dalby was excellent.
Ellie was very approachable, knowledgeable and explained matters in a clear way in our initial meeting via teams.
Good communication throughout the process and our wills were prepared within a short time.
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Matter Type:
Residential Conveyancing
Chris
Collected on:
James and his team, dealt with the sale of my property in a most professional manner. Calls and emails were always answered very promptly and with clarity. The enquiries from buyer’s solicitor was responded too promptly after conferring with me. I have used Poole Alcock on many occasions and will continue to do so in the future. Highly recommend.
A representative from Poole Alcock Llp responded to this review on 04 June, 2025:
Thank you Chris for such a great 5 star review. We are delighted that James and his team have been able to help you in this matter and thrilled that you have continued your business with us. We look forward to working with you again. Very best wishes.
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Rachel
Collected on:
Clear communication, transparent pricing, efficient team and super friendly. Would recommend!
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Jess
Collected on:
The team were professional, fast and efficient throughout. I would highly recommend.
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Iain
Collected on:
I urgently required legal advice and was thoroughly impressed by the prompt and highly proficient response I received. The entire team was exceptionally receptive, courteous, and communicative. Their professionalism and efficiency in handling the matter exceeded my expectations and brought the issue to a swift and satisfactory resolution.
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Matter Type:
Residential Conveyancing
Richard
Collected on:
I have used these solicitors previously for a house purchase and I've now decided to use them for a house sale, everything was explained clearly as to costs and what is included etc, simple and easy process to get the ball rolling.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
