
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
D Ravenscroft
Collected on:
5 Stars
5 Stars
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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
D Ravenscroft
Collected on:
5 Stars
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Matter Type:
Probate
Ruth
Collected on:
The service provided by the probate team and in particular Helen Clarke was excellent and caring from the first contact and throughout the process. Helen was very knowledgeable about the process and helped put my mind at ease during a very difficult time. I was kept up to date regularly and any queries I had were dealt with promptly by phone or email. I also used James Williams conveyancing team to help with the probate sale and this was managed very efficiently and swiftly.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Pauline
Collected on:
Not something you like to think about but very necessary.
However, our meetings with Poole Alcock ran very smoothly & any concerns were dealt with kindness & efficiency.
Mr. Smalley, no matter what, was always there to provide us updates & progression.
I would highly recommend their genuine and caring attention & service.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Gill Farrington
Collected on:
I would highly recommend Poole Alcock, such a friendly receptionist who gave a great first impression.
The fees were given up front so we knew exactly how much we needed to budget. We did LPA's and mirror wills and the whole process was smoothly run and completed quickly.
A professional and efficient firm to deal with.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Nicola Uijen
Collected on:
Charles acted promptly and at pace to make a painful process smooth and easy.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Malcolm Vause
Collected on:
5 Stars
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Financial Matters
Elaine
Collected on:
We had a phone consultation with Sarah-Jane because we’re in Australia.
We didn’t get the answer that we were hoping for, but everything was explained clearly and with empathy towards our situation. We would definitely recommend to other people!!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
J.R.Louch
Collected on:
5 Stars
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Susan Pickup
Collected on:
I was widowed 18 months ago and had been putting off reviewing my will.
I contacted Poole Alcock as I have used their services before, from start to finish I felt well informed and appreciated the support provided. It has put my mind at rest.
I would recommend the firm.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Annette Wrench
Collected on:
Quick and easy process with friendly solicitor.
I considered a bit overpriced but it is what it is !
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dominic
Collected on:
Extremely helpful from start to finish. Made a settlement clear and easy to understand, offered good advice, were friendly, explained things clearly, and corresponded with my employer well. Highly recommend their services.
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Sias
Collected on:
Clear and concise, turning what could have been a stressful situation into a seamless experience. Outstanding service.
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Toni
Collected on:
Great and speedy meeting and full completion of required documentation. I would recommend this firm - they were excellent
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Matter Type:
Residential Conveyancing
Charlene
Collected on:
I had absolutely incredible service from James Williams when purchasing my first property. James was on the ball from day one, and never took more than 5 minutes to respond to any of my contact. He gave clear and concise information every time. I can honestly say I purchased my first home without one moment of stress due to James and his team's brilliant service. The fixed fee was also very reassuring. I will definitely recommend James.
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Mike
Collected on:
Very quick support and a fully professional experience.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.