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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Lease Extensions
Eileen
Collected on:
This review is for a different branch.
We had the pleasure of having james as are solicitor what can I say other than a person who goes above and beyond to help his clients
My husband and myself could not of got though this last year
A massive shout out to all that work there
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
R S Howard
Collected on:
This review is for a different branch.
No I have no one else I wish to share with
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Audrey Massey
Collected on:
This review is for a different branch.
We found the service provided by Mr. Smalley to be friendly, professional and courteous.
A representative from Poole Alcock LLP responded to this review on 01 April, 2025:
Thank you for your 5 star review Audrey and for choosing Poole Alcock. We are delighted you would use us again and would recommend us, we will pass your very kind words onto Charles. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
From the initial meeting with Ellie I was very impressed. She was very knowledgeable and friendly and didn't waste any time in finalising my will according to my instructions.
Have already recommended her to family and friends.
A representative from Poole Alcock LLP responded to this review on 01 April, 2025:
We are so happy that you enjoyed your experience with us and in particular with Ellie. We appreciate the excellent 5 star review and look forward to working with you again. Very bet wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Diane Porter
Collected on:
This review is for a different branch.
Ellie was extremely professional, pleasant, easy to talk to and efficient.
Would recommend as great service given.
A representative from Poole Alcock LLP responded to this review on 01 April, 2025:
Thank you so much Diane for leaving such an excellent 5 star review, we are very happy that you have enjoyed your experience with Poole Alcock and in particular with Ellie. Please do not hesitate to get in touch if we can help any further. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anonymous
Collected on:
This review is for a different branch.
Very good communication. Had some problems getting through by phone to the Alsager office sometimes.
A representative from Poole Alcock LLP responded to this review on 01 April, 2025:
Thank you for your valuable review and feedback, we are delighted that we have been able to help you especially at such a difficult time for you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Andrew Wheeldon
Collected on:
This review is for a different branch.
I found that all staff at Poole Alcock were excellent at all times.
April Watson (Receptionist)
Daisy Mason (Solicitor)
Selina Hollies (Solicitor)
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
M Hewson
Collected on:
This review is for a different branch.
5 Stars
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
We are happy that you enjoyed your experience with us and appreciate the 5 star review. We look forward to working with you again.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Melanie Taylor
Collected on:
This review is for a different branch.
I would return to use the service of Poole Alcock Solicitors.
Their service has been exemplary, Charles Smalley is friendly and informative and I would highly recommend.
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
Thank you so much Melanie for the wonderful review and the 5 stars. We are delighted that you have had such a positive experience with Poole Alcock and you will highly recommend. We will pass your very kind words onto Charles. Very best wishes for the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Straight talking - very professional - knowledgeable and feel would come out winning.
A representative from Poole Alcock LLP responded to this review on 31 March, 2025:
Thank you for the excellent 5 star review, we are delighted that Tim has been able to help and appreciate your feedback. Very best wishes.
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Serena
Collected on:
Very happy with my service. Got a phone call back straight away after enquiring and managed to fit me in the next day to speak to a solicitor and sort exactly what I needed in such short notice
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Steve
Collected on:
I am extremely happy with the service I received from Jamie Riseley and his team in regard to their handling of my redundancy Settlement Agreement. During the on-line meeting I had with Jamie himself, I found him to be very friendly, helpful and insightful.
Later in the process, when my employer failed to meet an agreed deadline, Jamie sent an additional email that prompted them to into fulfilling their obligations. Highly recommended.
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Matter Type:
Residential Conveyancing
Osas
Collected on:
Apart from delay in reaching my conveyancer, which I put down to work load arising from the deadline towards stamp duty increase. I would say the team did well. I got a lot of reassurance as I was extremely anxious
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Matter Type:
Residential Conveyancing
J
Collected on:
Always a great service from the Kate Heath team - thank you
A representative from Poole Alcock LLP responded to this review on 03 April, 2025:
Thank you for continuing to use Poole Alcock, we are delighted that you have decided to continue your business with us and look forward to working with you again. Very best wishes.
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Matter Type:
Residential Conveyancing
KERRI
Collected on:
The conveyancing team were excellent from start to finish. I would definitely use them again and would recommend them.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
