
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Malcolm Vause
Collected on:
5 Stars
This review is for a different branch.
5 Stars
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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Malcolm Vause
Collected on:
This review is for a different branch.
5 Stars
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Financial Matters
Elaine
Collected on:
This review is for a different branch.
We had a phone consultation with Sarah-Jane because we’re in Australia.
We didn’t get the answer that we were hoping for, but everything was explained clearly and with empathy towards our situation. We would definitely recommend to other people!!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Kathryn Helm
Collected on:
This review is for a different branch.
From the first contact telephone call the service was friendly and sensitive. I had access to the solicitor i was dealing with whenever I called. I was kept up to date via phone and email and all the documents were correct when they arrived.
A super firm that I will recommend to anyone.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
J.R.Louch
Collected on:
This review is for a different branch.
5 Stars
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Susan Pickup
Collected on:
This review is for a different branch.
I was widowed 18 months ago and had been putting off reviewing my will.
I contacted Poole Alcock as I have used their services before, from start to finish I felt well informed and appreciated the support provided. It has put my mind at rest.
I would recommend the firm.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Stephen
Collected on:
This review is for a different branch.
5 Stars
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Thank you so much for everything, I really appreciate all your advice and everything you've done for us.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Peter Frain
Collected on:
This review is for a different branch.
The staff of Poole Alcock provided a pleasant, efficient, professional service towards me.
Great Communication throughout the process of dealing with my case.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Eileen Lowe
Collected on:
This review is for a different branch.
Poole Alcock were professional but also approachable and friendly.
They provided me with an excellent service when i needed it most.
Highly recommend.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
KW
Collected on:
This review is for a different branch.
Very pleased with the way Poole Alcock handled my conveyancing matter, which was completed within the required timescales. From the initial contact we Eve, the responses were concise and timely which allowed me to make a quick decision. The overall conveyancing handling by James and the team was as per the expectations set by Eve - direct contact with the Solicitor, emails responded to within 24hours and matters dealt with as quickly as possible. This conveyancing matter was time critical and I am pleased to report that the team at Poole Alcock performed with the utmost professionalism. Thank you
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Mike
Collected on:
Very quick support and a fully professional experience.
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Jayne
Collected on:
Poole Alcock were very helpful and professional dealing with an agreement. All staff were polite and went the extra mile to help answer questions.
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Matter Type:
Residential Conveyancing
Ben
Collected on:
Eve was extremely helpful and friendly, and got us the answers we needed fast.
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Matter Type:
Wills
Will
Collected on:
Great firm! We were worried using a firm that weren’t local, but there were really good. Paperwork was send next day delivery, all questions answered promptly. Superb all round!
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Matter Type:
Residential Conveyancing
Carly
Collected on:
Georgina was very helpful, thank you!
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.