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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock Llp
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock Llp on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock Llp. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock Llp and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock Llp performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Finally, quick call back. Good advice about my options.
A representative from Poole Alcock Llp responded to this review on 20 June, 2025:
Thank you so much for your very valuable feedback, we really appreciate and are delighted with the 5 star review. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Julie brunt
Collected on:
This review is for a different branch.
Very helpful and understanding and quick to answer the phone
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Geoffrey
Collected on:
This review is for a different branch.
I called Poole Alcock just to enquire about how to initially speak to a solicitor on a specific divorce related matter, which was causing me huge stress. After providing a few details I was put straight through to Rachael Day, who even had the courtesy to immediately call me back, as there was an audio issue at the start of our conversation. During that conversation, Rachael provided me with more useful information than I had been given some months previously by another practice, for which I had been required to spend several hours completing forms and was charged £300, and who were expecting me to complete the same forms again and pay another £300 just to ask the one urgent question I had at this time. Rachael listened, understood and certainly helped to put my mind at rest on the particular question I had, as well as helping me to understand the overall process. I am so pleased that I decided to call Poole Alcock.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Would recommend, straight forward advice & no waiting around for a call.
A representative from Poole Alcock Llp responded to this review on 27 June, 2025:
Many thanks for your positive review, we are glad that Helen has been able to help you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Daniel
Collected on:
This review is for a different branch.
Professional - friendly, answered all the questions.
Much better feeling afterwards.
A representative from Poole Alcock Llp responded to this review on 27 June, 2025:
Many thanks Daniel for the 5 star review, we are very happy that Tim has been able to help you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Financial Matters
Rebecca
Collected on:
This review is for a different branch.
Really helpful & informative. Very clear & easy to understand.
A representative from Poole Alcock Llp responded to this review on 27 June, 2025:
Thank you very much for the great feedback Rebecca, we really appreciate it. We will pass on your very kind words to Tim. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Children
Francesca
Collected on:
This review is for a different branch.
Easy to discuss difficult topics - instilled some strength - easy to understand.
A representative from Poole Alcock Llp responded to this review on 27 June, 2025:
We are delighted Francesca that Tim has been able to help you this matter and made things a little easier for you. Please do not hesitate to get in touch if we can help any further. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Thomas
Collected on:
This review is for a different branch.
Solicitors perfect, felt like they ran towards me with the help I needed.
A representative from Poole Alcock Llp responded to this review on 27 June, 2025:
We are delighted Thomas that you have had such a positive experience with Poole Alcock and Tim in particular was able to give you the help you felt you needed. We appreciate the great feedback and 5 star review and will pass on your very kind words to Tim. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Richard
Collected on:
This review is for a different branch.
Very straight talking, got all the information I needed.
A representative from Poole Alcock Llp responded to this review on 27 June, 2025:
Thank you Richard for completing the questionnaire and for the great 5 star review. We are very happy that Tim has been able to give you the information you needed and really appreciate your feedback. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Dominic
Collected on:
This review is for a different branch.
Tim was extremely helpful and welcoming, it was very informative and i know what i have to do moving forward.
A representative from Poole Alcock Llp responded to this review on 27 June, 2025:
We are delighted that you have had such a positive experience with Poole Alcock and that Tim was able to give you the advice you needed. Please don't hesitate to call if we can be of any further help. Very best wishes.
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Kate
Collected on:
Really friendly, helpful and honest. Explained everything thoroughly and clearly. Fantastic service
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Matter Type:
Residential Conveyancing
Paul
Collected on:
James Williams & his team at Poole Alcock has been responsible for the last three Property Sales/Purchases that I have made. On each occasion James has been extremely helpful, polite, Professional & knowledgeable and has made what could have been a very stressful experience, alot easier to deal with. I would definitely recommend James & his team to anybody who is considering a property sale or purchase in the future.
Thank you James, Sophie & Lauren.
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Matter Type:
Residential Conveyancing
Chris
Collected on:
James and his team, dealt with the sale of my property in a most professional manner. Calls and emails were always answered very promptly and with clarity. The enquiries from buyer’s solicitor was responded too promptly after conferring with me. I have used Poole Alcock on many occasions and will continue to do so in the future. Highly recommend.
A representative from Poole Alcock Llp responded to this review on 04 June, 2025:
Thank you Chris for such a great 5 star review. We are delighted that James and his team have been able to help you in this matter and thrilled that you have continued your business with us. We look forward to working with you again. Very best wishes.
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Rachel
Collected on:
Clear communication, transparent pricing, efficient team and super friendly. Would recommend!
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Jess
Collected on:
The team were professional, fast and efficient throughout. I would highly recommend.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
