Poole Alcock Llp

01483931863

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...

Address
Unit 6 Albion House
High Street
Woking
Surrey
GU21 6BG
01483931863
www.poolealcock.co.uk/?utm_source=Review+Solicitors

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Accreditations

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Available lawyers at Poole Alcock Llp

Charles Smalley

Claire Ellis

Daniel Brooks

Chloe Burgis

Chloe Heath

Elinor Hind

Elizabeth Craig

Chloe Podmore

Cheryl Cooper

Legal Executive - Divorce & Family Law

Darren Neighbour

Daisy Mason

Alisha Kirkham

Solicitor - Real Estate

Amber Swales

5.0 out of 5

(2)

New Enquiries Assistant

Cherry Riddlesdin

Alex Lonsdale

Digital Marketing Assistant

How Poole Alcock Llp Compares

Value for money

Limited data.

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock Llp on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock Llp. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Poole Alcock Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Poole Alcock Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Poole Alcock Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Consumer

1st / 9

2nd / 4527

Company & Commercial

1st / 12

8th / 4303

Housing & Property

1st / 11

3rd / 4220

Family Law

1st / 12

1st / 3827

Wills, Trusts & Probate

1st / 9

3rd / 3472

Commercial Property

1st / 11

10th / 3278

Employment

1st / 10

1st / 3068

Regulations

1st / 10

4th / 2517

Personal Injury

1st / 4

31st / 2351

Crime/ Criminal Defence

1st / 4

45th / 2090

Money & Tax

1st / 9

11th / 1834

IT & Intellectual Property

1st / 7

2nd / 1041

Dispute Resolution

1st / 5

9th / 1032

Welfare & Benefits

1st / 4

13th / 813

Agriculture

1st / 5

7th / 610

Construction

1st / 3

5th / 579

Charities

1st / 3

3rd / 562

Driving offences

1st / 2

20th / 380

Education

1st / 3

10th / 266

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

Excellent

3532
Very Good

190
Average

18
Poor

15
Awful

89

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Shirley

June 06, 2025

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First Class Service

This review is for a different branch.

We found the service provided by Poole Alcock professional, friendly and supportive throughout our involvement with them.

We would have no qualms in recommending them for providing a first class service.

Lawyer named in this review:
Ellie Dalby

Ellie Dalby

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Thank you Shirley for leaving such a wonderful review. We are delighted that you have had such a great experience with us and we will pass your very kind words onto Ellie and her team. Very best wishes.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Karen & Craig

June 06, 2025

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Collected on:

5 Stars

This review is for a different branch.

5 Stars

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Thank you both very much for leaving such a great 5 star review. We appreciate your feedback. Very best wishes.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Patricia

June 06, 2025

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Collected on:

will revision & codicil

This review is for a different branch.

We found Poole Alcock Solicitor to be very professional in their approach and a pleasure to deal with.

Lawyer named in this review:
Charles Smalley

Charles Smalley

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Thank you for your 5 star review Patricia. We are delighted that you have found us professional and a pleasure to deal with, I will pass your very kind words onto Charles & his team. Very best wishes.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Roger

June 06, 2025

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Collected on:

5 Star

This review is for a different branch.

We had our wills renewed. In addition to this we decided to take out Lasting Powers of Attorney.

We were given excellent advice in an easy to understand manner, our solicitor was professional and approachable. Documentation was swiftly dealt with.

Would recommend Poole Alcock.

Very satisfied.

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Thank you Roger for leaving such a great 5 star review. We are delighted that you have had such an enjoyable experience with Poole Alcock and really do appreciate your feedback. I will pass your very kind words onto Selina.

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Sally

June 06, 2025

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Preparation of will

This review is for a different branch.

Excellent service. From the moment I walked through the front door there was a very friendly atmosphere.

The preparation of the will was made very easy and fully explained. Everything was dealt with quickly and efficiently. Selina could not have been more helpful.

Would recommend Poole Alcock.

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Thank you so much Sally for the excellent 5 star review, it really has made our day. We are delighted that you have had such a positive experience and really do appreciate the lovely feedback. We hope to work with you again. Very best wishes.

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Verified review

Gordon Elkin

June 06, 2025

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Collected on:

Discussion on house purchase

This review is for a different branch.

The members of staff were very friendly and helpful.

Lawyer named in this review:
Eve Bright

Eve Bright

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Thank you for taking the time to complete the questionnaire Gordon and for your very kind review. Very best wishes.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

June 06, 2025

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Collected on:

Helpful advice and friendly staff

This review is for a different branch.

Thank you for your help.

Lawyer named in this review:
Chloe Burgis

Chloe Burgis

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Many thanks for your 5 star review, we are very happy that we have been able to help you. Please do not hesitate to call if we can be of any further help. Very best wishes.

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Family Law

Verified review

Matter Type:

Family law

Anonymous

June 06, 2025

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Very helpful and thorough advice

This review is for a different branch.

Found out just what I needed about arrangements for my daughter. Very informative.

Lawyer named in this review:
Chloe Burgis

Chloe Burgis

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Thank you for your great feedback, we are delighted that Chloe has been able to assist you regarding arrangements for your daughter. Please don't hesitate to call if we can be of any further help.

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Employment

Verified review

Matter Type:

Employment Law

Arlene

June 05, 2025

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Collected on:

Satisfied customer

This review is for a different branch.

Poole Alcock LLP were very professional, friendly and put me at ease all the way through my experience with them. I would definitely recommend them to anyone who’s looking for a solicitor.

Lawyer named in this review:
Elinor Hind

Elinor Hind

A representative from Poole Alcock Llp responded to this review on 06 June, 2025:

Many thanks Arlene for the great 5 star review. We are delighted that Kellie and Elinor have been able to help you and will pass your very kind words onto them. Very best wishes

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Ruth

June 05, 2025

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Collected on:

Very good wills service

This review is for a different branch.

The mirror wills service provided by Ellie Dalby was excellent.

Ellie was very approachable, knowledgeable and explained matters in a clear way in our initial meeting via teams.

Good communication throughout the process and our wills were prepared within a short time.

A representative from Poole Alcock Llp responded to this review on 05 June, 2025:

We are delighted that Ellie has been able to assist you in making mirror wills and very happy with the 5 star review that you have left for us. We look forward to working with you again in the future. Kindest regards

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Reviews collected from

Housing & Property

Matter Type:

Residential Conveyancing

Chris

June 02, 2025

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Chris

James and his team, dealt with the sale of my property in a most professional manner. Calls and emails were always answered very promptly and with clarity. The enquiries from buyer’s solicitor was responded too promptly after conferring with me. I have used Poole Alcock on many occasions and will continue to do so in the future. Highly recommend.

Lawyer named in this review:
James Williams

James Williams

A representative from Poole Alcock Llp responded to this review on 04 June, 2025:

Thank you Chris for such a great 5 star review. We are delighted that James and his team have been able to help you in this matter and thrilled that you have continued your business with us. We look forward to working with you again. Very best wishes.

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Rachel

June 02, 2025

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Rachel

Clear communication, transparent pricing, efficient team and super friendly. Would recommend!

A representative from Poole Alcock Llp responded to this review on 04 June, 2025:

Good morning rachel, many thanks for taking the time to complete the questionnaire and for the really great 5 star review. We are delighted that you have enjoyed your experience with us and that you would recommend Poole Alcock, we look forward to working with you in the future. Very best wishes.

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Jess

May 28, 2025

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Jess

The team were professional, fast and efficient throughout. I would highly recommend.

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Iain

May 27, 2025

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Iain

I urgently required legal advice and was thoroughly impressed by the prompt and highly proficient response I received. The entire team was exceptionally receptive, courteous, and communicative. Their professionalism and efficiency in handling the matter exceeded my expectations and brought the issue to a swift and satisfactory resolution.

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Housing & Property

Matter Type:

Residential Conveyancing

Richard

May 23, 2025

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Richard

I have used these solicitors previously for a house purchase and I've now decided to use them for a house sale, everything was explained clearly as to costs and what is included etc, simple and easy process to get the ball rolling.

A representative from Poole Alcock Llp responded to this review on 27 May, 2025:

Good morning Richard, and thank you very much for taking the time to complete the questionnaire and for the great 5 star review. We are delighted that you have decided to continue your business with us and look forward to working with you again. Very best wishes.

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Poole Alcock Llp are accredited by

About this branch

Description

Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.

Regulated by

Legal services

Personal areas of law

Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
Education
- Education
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills

Business areas of law

Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
Dispute Resolution
- Mediation
IT & Intellectual Property
- Copyright
- GDPR
- Patents
- Personality and Image Rights
Regulations
- Alcohol Licensing
- Health and Safety
- Licensing

Book an appointment

Request a callback

Book an appointment

Poole Alcock Llp

Accreditations

Other locations

Available lawyers at Poole Alcock Llp

How Poole Alcock Llp Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

First Class Service

5 Stars

will revision & codicil

5 Star

Preparation of will

Discussion on house purchase

Helpful advice and friendly staff

Very helpful and thorough advice

Satisfied customer

Very good wills service

Reviews collected from

Chris

Rachel

Jess

Iain

Richard

Poole Alcock Llp are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter