Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Julie brunt
Collected on:
Conveyancing
Very helpful and understanding and quick to answer the phone
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Poole Alcock LLP
01606663989
We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
- Address
- CW9 7RA
- 01606663989
- www.poolealcock.co.uk/?utm_source=Review+Solicitors
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How Poole Alcock LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Review Sources
Client Reviews
Reviews summary
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Excellent
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Very Good
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Average
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Poor
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Awful
Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Divorce
Geoffrey
Collected on:
Very helpful, thank you
I called Poole Alcock just to enquire about how to initially speak to a solicitor on a specific divorce related matter, which was causing me huge stress. After providing a few details I was put straight through to Rachael Day, who even had the courtesy to immediately call me back, as there was an audio issue at the start of our conversation. During that conversation, Rachael provided me with more useful information than I had been given some months previously by another practice, for which I had been required to spend several hours completing forms and was charged £300, and who were expecting me to complete the same forms again and pay another £300 just to ask the one urgent question I had at this time. Rachael listened, understood and certainly helped to put my mind at rest on the particular question I had, as well as helping me to understand the overall process. I am so pleased that I decided to call Poole Alcock.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Charlie-Ann
Collected on:
Friendly and professional
Quick and efficient, and very friendly over the phone.
A representative from Poole Alcock LLP responded to this review on 27 June, 2025:
Thank you Charlie-Ann for your valuable feedback, we really appreciate appreciate it. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
Very friendly and helpful
I’m a first time buyer so it’s a bit daunting, but my brief phone call was very reasuring
A representative from Poole Alcock LLP responded to this review on 27 June, 2025:
Being a first time buyer van be very daunting as you say so we are very pleased that Eve has been able to make this process a little easier for you. Very best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Fiona
Collected on:
Initial query to act as our conveyancers
So far so good.....no problems at all.
Very easy to talk to, and they immediately know us and our situation instantly.
A representative from Poole Alcock LLP responded to this review on 27 June, 2025:
Thank you Fiona for the great 5 star review, we are very happy we have been able to help. Very best wishes.
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Matter Type:
Residential Conveyancing
Nicola
Collected on:
First contact
I haven’t used a solicitor for some time. I found Mollie very friendly, helpful, clear and concise with the information provided.
A representative from Poole Alcock LLP responded to this review on 27 June, 2025:
Thank you for taking the time to complete the questionnaire and for the great review, we are delighted Mollie has been able to give you good advice and will pass your kind words onto her. Please get in touch if we can help any further.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Chris
Collected on:
Fast and efficient
Eve called at a convenient time, was knowledgeable and efficient and completed the task at hand exactly as described.
A representative from Poole Alcock LLP responded to this review on 20 June, 2025:
Thank you Chris for taking the time to complete the questionnaire and for leaving a 5 star review. We hope to work with you again. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Child Relocation After Divorce
Anonymous
Collected on:
Initial divorce questions
I had a telephone consultation with Helen in relation to possible divorce proceedings likely to be forthcoming from my husband. Helen was very understanding and explained things very clearly to me. She answered all the questions I had at this early stage. I was very grateful for her time and professional knowledge.
A representative from Poole Alcock LLP responded to this review on 20 June, 2025:
We are delighted that Helen has been able to assist you and grateful for you 5 star review. If we can be of any further help please get in touch. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Yvonne Thomson
Collected on:
Very pleasant
Eve was very professional but pleasant and personable. Explained everything in great detail.
A representative from Poole Alcock LLP responded to this review on 18 June, 2025:
We are so pleased Yvonne that Eve has been able to give you advice you needed, and explain things to you in detail. Please do not hesitate to get in touch if we can help any further.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Purchase and Sale
David Russell
Collected on:
Simple and Efficient
From the first contact with Eve, I was reassured that we were in good hands. Thoroughly professional and everything explained simply for the lay person.
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Reviews collected from
dean
Collected on:
dean
I found the advice I was given by Poole Alcock Solicitors was very informative and helpful. I appreciate the time you took to answer my questions, thank you.
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J
Collected on:
A client
Initial conference- prompt, professional and very helpful. Thank you
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Matter Type:
Residential Conveyancing
John
Collected on:
John
Our ecperiance with Poole Alcock was professional and helpful allthrough, we would fully recommend this company without hesitation. Kate and her team in our view were fantastic.
A representative from Poole Alcock LLP responded to this review on 26 February, 2025:
Thank you so much John for taking the time to leave us an excellent review and for sharing your positive experience with us. We are thrilled that Kate and her team have been able to help you and the service you have received has been professional and helpful throughout. Its always great to know that we will be recommended thank you again for your great feedback. Please don't hesitate to get in touch if we can help you any further. Very best wishes.
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Matter Type:
Residential Conveyancing
Hansong
Collected on:
Hansong
Great service. The up chain was a bit slow in progressing, but James’ team made sure everything goes smoothly.
A representative from Poole Alcock LLP responded to this review on 22 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Residential Conveyancing
Andy
Collected on:
Andy
Really friendly and professional service. Made first time buying an easy experience
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Poole Alcock LLP are accredited by
About this branch
Description
Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
Regulated by
Legal services
Personal areas of law
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Consumer
- Collective Actions
- Consumer Credit
- Consumer Disputes
- Consumer Rights
- Dispute resolution - civil mediation
- Libel and Defamation
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Malicious falsehood
-
Education
- Education
-
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Employment Law
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pay Issue
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
-
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Annulment
- Asset protection and tax mitigation
- Change of name
- Child Abduction
- Child Access
- Child Arrangements Following Divorce
- Child Custody
- Child Law
- Child Maintenance
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce
- Divorce After A Brain Or Other Serious Injury
- Divorce Mediation
- Domestic Abuse
- Domestic Violence
- Elderly care
- Elderly care home fees
- Family Mediation
- Family law
- Financial Matters
- Fixed Fee Divorce
- Grandparents' Rights
- High Net Worth Divorce
- Inheritance Act claims
- Injunctions
- International Divorce
- Lasting power of attorney
- Legal aid
- Marriage and civil partnerships
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
-
Housing & Property
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Second charges
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
-
Money & Tax
- Debt and Bankruptcy
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Trusts
-
Personal Injury
- Accident At Work
- Accidents In Public Places
- Against The Council
- Amputation
- Back Injury At Work
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Dog Bite
- Fall From Height
- Fatal Accident
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Industrial Disease Compensation
- Manual Handling
- Motor Insurance Policy
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Non Freezing Cold Injury
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Repetitive Strain Injury
- Road Traffic Accident
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Workplace Slip and Trip
-
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- International
- Probate
- Trusts
- Wills
Business areas of law
-
Agriculture
- Agricultural land for sale or development
- Buying and selling a farm
- Commercial contracts for farming businesses
- Equestrian property
- Farm partnerships and corporate structures
- Farming disputes
-
Charities
- Charities
-
Commercial Property
- Commercial Leases
- Commercial mortgages
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
-
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Business structures and joint ventures
- Commercial Contracts and Agreements
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contract law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Credit Control
- Data Protection
- Debt Recovery
- Franchising
- Insolvency and Bankruptcy
- Litigation for Holiday and Residential Parks
- Management buyouts
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Outsourcing agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Slander
- Small businesses
- Statutory Demands
- Summary Judgment
- Unfair Loan Charges
-
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Facility maintenance agreements
- Framework agreements
- Warranties, third party rights and reliance letters
-
Dispute Resolution
- Mediation
-
IT & Intellectual Property
- Copyright
- GDPR
- Patents
- Personality and Image Rights
-
Regulations
- Alcohol Licensing
- Health and Safety
- Licensing