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We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Read more...
Poole Alcock LLP
have 100 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Poole Alcock LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Poole Alcock LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Poole Alcock LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Poole Alcock LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Poole Alcock LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Poole Alcock LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
Gave me all the information.
Straight to the point.
A representative from Poole Alcock LLP responded to this review on 22 July, 2025:
Many thanks for the 5 star review, we really appreciate the feedback. Very bet wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
This review is for a different branch.
After phoning several local companies and getting no further than a curt receptionist it was a joy to receive such good customer service, effective, efficient and informative.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Matrimonial finance
Matthew
Collected on:
This review is for a different branch.
My experience with Poole Alcock may be limited, but my interaction with Amber and subsequent discussion with Helen was excellent: comprehensive and professional, Helen quickly covered all areas that I will need to consider in my case and I highly recommend Poole Alcock to you.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Residential Conveyancing
Deborah Joyce
Collected on:
This review is for a different branch.
My husband and I chose Poole Alcock because of its 5 Star Excellent reviews, so far they haven’t disappointed us. Georgina is very professional and informative. Although we have only just instructed Poole Alcock, we are very impressed already with Georgina who explains everything clearly and step by step. I believe it will be a good relationship with Poole Alcock going forward.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Jamie McGowan
Collected on:
This review is for a different branch.
Reassuring and clear advice given by Dan relating to our building issue. It was extremely helpful. I would happily recommend.
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Matter Type:
Redundancy
Rebecca
Collected on:
This review is for a different branch.
I’m incredibly grateful for the support I received during a difficult redundancy process. My solicitor was not only highly experienced and knowledgeable, but also genuinely supportive throughout. They made me feel like someone truly had my best interests at heart, which made a huge difference. Everything was explained clearly, and I felt empowered and reassured every step of the way. I couldn’t have asked for better representation—thank you!
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Paul Jones
Collected on:
This review is for a different branch.
Spoke to Dan about building dispute. It was very helpful to be laid out. The steps were clear and he gave honest and transparent advice.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Kevin
Collected on:
This review is for a different branch.
5 stars
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Family law
Anonymous
Collected on:
This review is for a different branch.
Reassuring and great service, very professional
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you for the 5 star review. We will pass your comments onto Tim. Best wishes.
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Verified review
This review has been left by a verified client who used Poole Alcock LLP.
Matter Type:
Wills
Anne
Collected on:
This review is for a different branch.
Proud to say Daisy Mason did a fantastic job at the Alsager Poole Alcock offices with the process of my will - very caring & considerate.
I lost my sister and had to rearrange my appointment at short notice, she is a gem.
Along with Daisy Mason the receptionist was brilliant at her job also.
May thanks to the PDASA for recommending Poole Alcock in Alsager for my will to be processed by this solicitors office.
Done through National Free Wills Network.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you very much Anne for leaving such a great 5 star review. We really appreciate your feedback and will pass on your lovely words. We hope to work with you again. Very best wishes.
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Rod
Collected on:
Although I had not heard of them before, I decided to use Poole Alcock Solicitors based on on-line reviews, my research of them and price. I'm pleased to say that it was a good decision. They handled my house sale efficiently and professionally reaching completion as quickly as they could have. The pre-sale information from the company was very helpful and James Williams and his team kept me up to speed throughout the process. My experience was drama free and they always responded to my inputs promptly and in a friendly and helpful way. Overall, a very positive experience.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you very much Rod for the great 5 star review. We are very happy that you have had such a positive experience with us and will pass your very kind words onto James and his team. We hope to work with you again. Very bet wishes.
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Gerard
Collected on:
Provided an excellent service for our will. Charles explained everything clearly and gave wonderful , clear advice.
A representative from Poole Alcock LLP responded to this review on 28 July, 2025:
Thank you so much for the great 5 star review Gerard. We are very happy that Charles has been able to help with this matter and will pass on your very kind words to him. Very best wishes.
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Karen
Collected on:
Excellent service with selling and purchasing of property. Good communication, highly recommend. Fees also very reasonable.
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Rhys
Collected on:
My conveyancing team were professional, prompt and knowledgeable throughout the entire process. It was always easy to get in touch with them and they responded to almost all of my queries the same day. The efficiency of their work made me feel reassured that despite the issues I faced during my house purchase, the conveyancing was in very good hands!
James Williams in particular was brilliant in all aspects of my case. He was clearly very experienced and always knew what he was doing or what advice to give. It was easy to get in touch with him and his team, and was efficient in ensuring everything I required was taken care of. He also always made me feel like he was “on my side”, which was reassuring when I had to navigate difficult or awkward issues.
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Matter Type:
Residential Conveyancing
Bev
Collected on:
Kate Heath and her team at Poole Alcock epitomises the meaning of true professionalism. We have used Kate our past 3 house moves and each time we have been kept informed of the progress of our sale/purchase in a timely manner. Everything is explained to us thoroughly allowing us to make informed decisions and they do everything possible to prevent delays in the process. Plus the whole team are polite, helpful and friendly. 100% recommend.
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Committed to Excellence We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focusses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise. Why do we do this? We want our clients to stay with us. We also want to be your first port of call whenever you need legal assistance of any sort. In addition to this, we are proud of our firm and all of our people care deeply about the quality of the service which we provide. We really can look after you, whatever your legal need. We have a wide range of specialist teams and lawyers who can look after all of your legal needs. You will find that across all those teams and lawyers, and across all of our offices, everyone at Poole Alcock is working hard to deliver on our promise to provide a consistently excellent service.
